20 Most Recent Avaya Digital Systems&Adapters ( DEFINITY, Nortel Meridian, and other PBXs) (EP1ITAANALOGADAPTER) Questions & Answers

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Sometimes, the agent pressed HOLD,

Hello Bill,

Please try the workaround from Avaya support:

Change the music source to Tone On Hold and then back to Music.

But their resolution as per the documentation is to:

Contact your technical support organization. Request and apply patch 8642/8643 (or, if available, any later patch which
includes 8642/8643), or upgrade to field load 115.1 or later for Release 2.2.1 of Communication Manager, if available.

Please post back if you are still having issues.
8/7/2009 4:32:21 AM • Avaya Digital... • Answered on Aug 07, 2009
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Wont let you retieve messages from outside

Is this a new mailbox? Or a new one? Are you sure there is a mailbox set up? Can you access the mailbox while onsite?
8/14/2008 8:58:55 AM • Avaya Digital... • Answered on Aug 14, 2008
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Cannot get nortel callpilot 100

This is the forums for Avaya, I would repost in the Nortel side. BUT, i do know the CICS needs to be of the correct revision to work with CP.
7/7/2008 3:25:06 PM • Avaya Digital... • Answered on Jul 07, 2008
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Avaya Partner 103C3 Music on Hold

You Need An Adapter Which Connects To a Trunk or ( Line ) port of the Avaya, let me know if yoy need the part no. or any other help. -Bob
10/2/2007 3:54:08 AM • Avaya Digital... • Answered on Oct 02, 2007
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How do you change the time on an Avaya 5420 phone

Avaya Phone Change Date and Time Avaya/Lucent Partner ACS Phone System
  1. Press Feature and dial 00.
  2. Press the left intercom button twice.
  3. To set the time, press # and dial 103. Enter the correct time using a 24-hour format.
  4. To set the date, press # and dial 101. Enter the correct date using MMDDYY format.
  5. Press feature and dial 00 to save.

Setting the time and date on Avaya phone systems - TSRC.com

1/27/2023 7:02:26 PM • Avaya Lands... • Answered on Jan 27, 2023
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How do I solve avaya 18D phone issues?

You put in a claim against the electricity utility company and buy a new phone. The voltage surge and cut in power has damaged the circuitry.
11/19/2021 5:54:58 PM • Avaya Lands... • Answered on Nov 19, 2021
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I have an avaya 2410 phone that is locked. How do I unlock it.

A hard reset will clear a consumer set pass code, unless it is stolen, reported stolen or the code to open has been entered wrongly 4 times. Then it becomes PUK/SIM locked. EXCEPT, now I looked it up, this is a home phone!

IP Office - 2410 User's Guide - Avaya Support

https://downloads.avaya.com > phones > 2410_user PDF This guide covers the use of the Avaya 2410 telephone, running in Key and Lamp ... function will lock the phone for further programming until reset through.
10/28/2021 7:29:50 PM • Avaya Lands... • Answered on Oct 28, 2021
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How do I change display names on avaya model 9508?

arrow keys to locate the option Call Settings.... arrow keys to locate the option Show Phone Screen. arrow keys or press the On/Off soft key to change the setting. number and name.
6/9/2020 4:53:31 PM • Avaya Lands... • Answered on Jun 09, 2020
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My Avaya Partner (old system) voice mail is not working after a power outage.

Power surges damage electronics that power up devices. The surges push too much current into the units sensitive controllers and thus damage the units beyond repair. As a system ages, it declines just like people and thus tend to break down gradually. Power surges just make electronics go faster down hill.
4/4/2020 6:49:39 PM • Avaya Lands... • Answered on Apr 04, 2020
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How do I mute an Avaya 18D?

https://www.youtube.com/watch?v=Llvnk_jRwn8
3/25/2020 1:55:47 PM • Avaya Lands... • Answered on Mar 25, 2020
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Sir let me know how to turn off red light in my avaya 1408 telephone's 1st button

On most phones, a red light indicates a message in voicemail. You need to press the MESSAGE button and follow the instructions on pages 4 and 5 of this reference manual. https://downloads.avaya.com/css/P8/documents/100130184
2/9/2019 4:35:57 AM • Avaya Lands... • Answered on Feb 09, 2019
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Avaya 4610 Red Light on top is on. pretty sure it isvoicemail but not sure of the voicemail box number as these phones have multiple extensions in their lifetimes. Is there a way to clear it?

Have you tried to retrieve any message? Sometimes another extension will set the MW light on inadvertantly. Calling the VM won't help but if your retrieval attempt keeps ringing it will be a phone somewhere within the system. FIND IT & Answer the call at THAT extension and the light should go out. NB sometimes there can be more than one in Queue. Panasonic stack up to 8.
1/23/2019 8:40:30 PM • Avaya Lands... • Answered on Jan 23, 2019
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How can we reset the voicemail without the administrator's password for Avaya 1416?

This is done via the Avaya Manager program on the PC that is administering it. The Main system Password can be hacked and reset but it takes special equipment and training. If you can't get in normally, I say time to get an onsite tech.
1/23/2019 8:15:10 PM • Avaya Lands... • Answered on Jan 23, 2019
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