Top 20 LeapFrog Custom Learning Case Questions & Answers

use a butter knife strait in and pull the battery cover to the left or right. it is hard to open and ours is becoming broken from trying to open it, among other issues with this stupid gaming system!

A nine letter word..Police use it..Girls like it..Parents hate it..what is that.?

Don't have the CD and I need to tune up. How can I get a copy of the software for free and how do i download it

Slide switch on top right down and then let go.

my didj says its need a tune up all plugs are in dont know what the problem is ca you give me a answerm

just connect it on the Leapfrog application then that would be it tune msg. will just disappear!

maybe it it youre spellin

I am just wondering if you have snow leopard installed they been having a terrible time with these types of units and mac OS 10.6 I would check that and see. This update sounds like you have snow leopard installed and this game in fact works only on 10.4-105 OSX.

Thanks I hope this information helps please do click the accept button for my efforts. Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

Sorry to hear your are having problems with your Didj.I understand this must be disappointed at not being able to play with ityet.
The following steps should solve the issue, but they willrestore the Didj to factory settings, removing any profiles orcustomizations you've made. So, this is suggested as a last resort:

1. Launch LeapFrog Connect
2. Press the "Ctrl + Shift + R" keys on the keyboard
3. A window will open that will say "connect the device you would like to reset"
4. Connect the Didj and turn it on
5. This will reset the Didj to the factory settings

If resetting the Didj doesn't help, then

You need to fill out a ticket with Customer Support to replace your Didj handheld. (Go to LeapFrog.com, scroll to the bottom to "Customer Support."
Onceyou fill out the "Ask A Question" form you will be contacted in 48-72hours. Please make sure to include as much information as possible whensending in your email. Such as: What operating system are you running?(Windows Version?). Also please include as much detail as possibleabout the error message that you are receiving.
LeapFrog looks forward to correcting the issue quickly.

(this is a very common issue with this)

I've had good luck blowing hard into the game cartidge slot or blowing it out with canned air. Seems to be repetitive for some time and then clears up for a while.

well you are not alone
i think that all the parents thats bought this cute game
got suckered
because i have the same problem too
its a problem with these games
and i will never buy another product that have to be tuned
at all
there are problems with these games
i do not urge any parent to purchase a diji (STAY AWAY )

nobody has an answer,,,,period
Think twicw about this crappy product

QUICK Summary:
- Download and install "Leapfrog Connect" manually.
- Wipe/reset your DIDJ (maybe...)
- Install the free game.

LONG Summary:
Like most people here on the forums and question boards, the didj hung or failed to download the update: "Download failed. Please try again."
I found that the .EXE from the CD, created a folder in the C drive "C:\Program Files\LeapFrog\log", where the file name was "Sniffer_*date*_*time*.log" Example: Sniffer_090102_1916.log
In this log file, there were two references to the remote files it had to download (in the display window, it says 101 Mb. So the two files below add up to about that much):
http://download.leapfrog.com/leapfrogconnect/PC/didj/DidjPlugin.exe (78Mbs)
http://download.leapfrog.com/leapfrogconnect/PC/UPCInstaller.exe (25 Mbs)
The DidjPlugin.exe is the "Leapfrog Connect" installer, while "UPCInstaller.exe" is the free Jetpack Heroes game.

I cancelled the hung or timed out program launched from the CD, rebooted the PC, and then proceeded to download these two files manually.
After downloading these two files, I double-clicked each one. There was no dialog box or confirmation or license agreement page, destination folder, etc, etc, etc. This was a 'silent' installation, with
no prompts (save for the Windows security prompt: "Are you sure you want to run ...exe?"
I then proceeded to wipe the handheld (because it was stuck on "Downloading Update, please wait...).

Launch Leapfrog Connect:
1) Press the "Ctrl + Shift + R" keys in sequence and hold them down.
2) This should open a window that says "Connect the device you would like to reset".
3) Connect the Didj.
4) Eject the Didj when done.
5) Recreate your player profiles on the Didj and connect again.

I could be wrong, but wiping the didj did not erase the free game. I don't remember, but there was a point to sync the didj and then the game was there... Anyways...
After restarting the didj and creating a new profile, connecting to Leapfrog Connect, the didj should be good to go.

I do have a couple questions:
Why only have a small 5Mb self-extracting installer on the CD? Why not include the larger (75-78Mb) "Leapfrog Connect" on the CD?
Why not have the free game ALREADY installed on the didj? That way, when it comes out of the box brand new, you get to start playing right away...

Thomas

My (kids) PC specs: AMD Duron 1.2 Ghz, 768Mb RAM*
Windows XP, Service Pack 3

This happened with the first Didj we bought. Struggled to open the battery case with the stupid recommended dime. [Use a screwdriver instead - better able to push down the lever inside the case.] The 1st Didj never turned on. Totally dead. Exchanged it. The second Didj was easier to open compartment to install batteries and turned on immediately. Reommend you take it back.

I just got the Sonic game to play again. Unfortunately, I had to reset the Didj--i.e., erase all the contents, including "Jet Pack Heroes" and my son's profile. Basically, I had to reset it to factory settings.

So all the stuff we worked on is lost, but at least he can play Sonic.

I got the instructions here:
http://community.leapfrog.com/blog-entry/Bad-Christmas-Presents/Didj-Needs-Tune/580000606

And here are the instructions:

"Launch LeapFrog Connect

1. Press the "Ctrl + Shift + R" keys on the keyboard
2. A window will open that will say "connect the device you would like to reset"
3. Connect the Didj and turn it on
4. This will reset the Didj to the factory settings"

It didn't work exactly like this, but that's the command you want to use to reset it when connected to the computer via USB. You'll know when it's resetting--it takes a good 5-10 minutes and very clearly tells you that you're resetting.

Hope this helps!

maybe try it

try changing the battery!

https://s7.leapfrog.com/is/content/LeapFrog/Site%20English%20Assets/Support/Download/Parents%20Guides/80-602000-LeapPad-Ultimate-Parent-Guide.pdf

uefwiagyrskef

That's what I've been asking.??