Top 20 LeapFrog Tag Reading System Questions & Answers

You need to contact the seller. The device has a detection problem, which is not something you can correct, unless the toy has instructions for how to reboot it. It sounds like a defective sensor.

it only works for the specific leap reader pen paper

mine won't either. do you have tag reader(takes batteries) or tag read and write(battery included)?

it depends on what Operating system your using, if xp then goto devices in the control panel and click on detect new devices, also check there if the usb drivers are installed, sometimes you have to install the software before plugin it in. if it's win7 then again click on devices and also check my computer when the usb is connected, and again install the software before plugin it in. best regards.

their web support said to connect it to a computer and try an update or reset thru leapfrog connect. I've been struggling all day with ours

will your tag turn on when it's plugged into computer, or can you turn it on right before you connect it?

you should just buy a new one

I have same problem

try downloading it on another system and transfer it to yours.

The two responses to this question have nothing to do with the question! I have a similar problem. I have a brand new Tag, connected and uploaded books just fine, but in my case it doesn't say any name when turned on/off.

I found this as a FAQ on Leapfrog's site:My toy has no power after I replaced the batteries. Why?http://leapfrog.custhelp.com/app/answers/detail/a_id/27/session/L3RpbWUvMTMyNjMxNzA3NC9zaWQvd01DNV9VTms%3DHere are all the FAQ for the Tag Reading System:http://leapfrog.custhelp.com/app/answers/list#s=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..I recommend contacting their technical support (they have online or via phone):http://www.leapfrog.com/en/pages/support/contact_us.html

mine is doing the same thing. it's brand new. my daughter got it for christmas yesterday. i've even tried it on my husband's macbook. both our macbooks are up to date and her leap pad works. i'm about ready to take this stupid thing back to the store. it synced all the books except for her tangled book and will not sync again. i've even tried to restore back to factory settings and it won't even do that. i've deleted and reinstalled the leapfrog connect app 3 times. also seems that the stupid pen sucks down battery juice. i've put brand new lithium batteries in the pen and after 2 hours the pen is acting like it's dying and the only thing we've been doing is trying to sync it.

I'm having the same problem! Did you ever get it to work?-Linda

have you had any luck with a solution I have the same problem, [email protected]

Mmmm, do you have more than one system. Only other option is to try uninstalling then re installing the software, leapfrog may of updated it!

I am having the same problem, contacted Tag (who is only there during work hours which really does not help) they supplied me with an alt connect file. That did not work either. Have you found a solution yet?
Kat

If it is under warranty, you may be able to get it replaced; however, you may have to consider getting a new leapster.

I can't find the audio to download the interactive united states map - where do i find it? thank you!! frustrated with computers!!

Thank you for using Fixa.com,
Have you tried to check your firewall settings on your computer? If you are running any of the firewalls, please make sure you temporarily disable Windows Firewall on your machine. If this resolve the issue, kindly contact LeapFrog Customer Support.

Make sure that the batteries are installed in the correct orientation (+/- polarity). This is the same thing that happens to my units. Also make sure the cartridge contacts are clean, and the cart is properly installed.