20 Most Recent LeapFrog Tag Reading System - Page 4 Questions & Answers

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Have you tried to check your firewall settings on your computer? If you are running any of the firewalls, please make sure you temporarily disable Windows Firewall on your machine. If this resolve the issue, kindly contact LeapFrog Customer Support.

What file formats are you trying to download?

Hi dutchbagwell


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Go to this link and you will find information on errors that you get with leapfrog tag

http://www.leapfrog.com/en/pages/support/product_pages/tag.html

hm cant

Go here, you can contact their customer support if the software you need is not available. http://www.leapfrog.com/en/pages/support.html

In order to change the battery on the tag "reading pen" turn it over and there is what looks like a flat head screw head on the back of the tag, it should be white. Give that a quarter turn and the back should pop off, ours was kind of tough to get off but after the back comes off you can replace the 2 AAA batteries. I believe the "pen" has to be turned on to connect to the computer so this might fix your connection problem also.

go to leapfog's website and download it from there. http://lfccontent.leapfrog.com/help/LeapFrog_Connect_Help.htm?utm_source=UPC_Tag&UPCDeviceType=Tag&utm_medium=UPC&UPCLocale=en_US&UPCInstallLocale=en_US&UPCDevice=000a000f01ae207c&UPCSlot=0&UPCProfileStatus=1

Check to see if you have the latest version of flash player. If it still doesn't work it might be something wrong nationally. I have been on hold for leapfrog for the past 41 minutes and counting!

It might be the batteries or the brand of batteries. My son has had the tag reader for over a year now and we seldom change the batteries. Leapfrog may be against it, but we use rechargable enegerizer batteries. I can count on 1 hand how many times I've changed the batteries in the last 18 months.

it may have some moisture damage as is common with kids toys, try to clean the contacts with dry steel wool or scourer, (even a butter knife will remove any rust/dirt deposits) If that does not work check that the wires are still connected - you will need to open it up to do thisn- if all wires are firmly connected, check the board for any cracks and dirt, clean any dust off gently with a cotton ear bud. If cracked it will need replacement, usually a good clean woill do the trick

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Please try below instructions if they help .

You will want to use the LeapFrog Connect Tag Fixing Tool to see if you can resolve the issue. The instructions for Mac, and PC are listed below:
PC instructions:
1. Begin with LeapFrog Connect closed
2. Click here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe for the download executable file.
3. A File Download box should pop up. Select "Run"
4. You will be prompted for a location to download the program to, you will see a message "Unzip to folder"
5. Click Browse and select your desktop as the location to save the folder
6. Click "Unzip"
7. This should create a folder on your desktop named "LeapFrogTagFixTool
8. On XP: Open the folder and double click on the TagFixTool to open
9. On Vista or Windows 7: Open the folder and right click on the TagFixTool and select "Run As Administrator"
10. Connect the Tag Reader or Tag Junior to the computer and turn it on
11. Click the button "Click once to fix your Tag Reader or Tag Junior"
12. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Mac instructions:
1. Download the LeapFrogTagFixTool.dmg and mount the image. File is located here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg
2. Drag the FixIt application into your Applications folder.
3. Close the LeapFrog Connect application (if it is open.)
4. From the Applications folder, double-click the FixIt application file to open the LeapFrog Tag Repair Utility program.
5. Connect your Tag Reader or Tag Junior to the computer.
(Make sure your toy is powered on.)
6. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
7. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Note: Please be sure to be signed into your admin account and are connecting to a USB port directly on the computer, not a port on the keyboard or other hub.

push down and turn left on the white "screw" on the back of the tag