Top 20 New Bright 384 Holiday Express Animated Electric Train Set Questions & Answers

We have no parts for sale here at this website.

Go to newbright.com . They have a technical support , or contact prompt. I'm sure they can help., or try [email protected]

Check the connection from the transformer to the track, and that all the track is well connected. Make sure nothing is touching both tracks, shorting them out.

This goes back about 40 years for me. Both Lionel and TYCO had "smokers" in their train sets. My recollection was that the "special smoke oil" was a mixture of very highly refined kerosene and parafin wax. Try a hobby shop such as Hobby Town or some such.

Check the output of the transformer going INTO the controler. Mine is 19VAC. IF the controler is working you should measure 25VDC between the inner and outer track with the controller switched on. If you have the AC but not the DC voltage push the red reset button. Once you have the 25VDC put your train in place (engine and coal car) and it should run.

you say you have checked connections and are goodcheck the connections individually remove one car at a time check to see if it works go through the process of eliminating each rail carnarrow it down untill you find the faulty car it might be a fault in just one carhope this helps you

Hi,

Sorry to say but New Bright does have these replacement parts hence you need to try hardware stores to see whether you can get a similar adapter . Check the V and the power it should not be an issue.

Thanks

Yes, additional track is available from several places, such as Hobbylinc.com, and TowerHobbies.com. At this time, just after Christmas, they are out of stock, however. Walthers.com has them in stock (1-4-2011). You can find extra track on sale on eBay, as well. Be sure to get the track with the brass covers, as New Bright sells battery powered trains that use bare plastic track, which will not work with the 384. A Google search will turn up more sources.

Click on the link below to view train track for the No.380, this track is compatible with the No.385

http://cgi.ebay.com/12-New-Bright-380-Holiday-Express-Brass-Curved-Track-G-/280600307662?pt=Model_RR_Trains&hash=item415514e7ce

http://shop.ebay.com/i.html?_kw=express&_kw=holiday&_kw=train&_kw=track

It's supposed to be silver metal with a hole in it.

U could buy those brushes to ur nearest hobby store!

I'm assuming the train is track powered with a power pack, and not battery powered, so there's actually a few possible solutions. I'll work from the easiest/cheapest, to the more advanced/expensive.

First, especially if the track is old or been in storage a while, the track may have a thin film of dirt, oil, or rust that is insulating the wheels from picking up the power they need from the track. Try cleaning the track with a mild soap but BE SURE TO DRY IT COMPLETELY before reattaching the power. Also, clean the wheels but use a cotton swab and very little water. One drop inside the motor might destroy it from the inside. You can also try a special track cleaning solution sold at your local hobby shop that has HO model train sets. That will work better, especially on lightly rusted parts. Also, make sure all the track connections are tight and free from contaminants.

Then, if you're feeling brave, you can check the motor of the train itself. Disassemble the locomotive and find the motor inside the housing. Check the wires leading from the wheel area to the motor for any corrosion, or loose/broken wires. If it's not the wires which are easy to solder back in place, I wouldn't recommend going any deeper into the motor as it's better and less frustrating to just buy a whole new set.

Finally, the problem may lay in the power pack (inverter) itself. I personally don't bother trying to fix a power pack, but if you know your electronics you could run some tests of the output voltage to the track, and the voltage on the track at various points. Again, it's not worth the time or effort to mess with the power pack unless you know what you're doing. You could get seriously injured or killed by the voltage/amperage running through those things. They even have enough stored electricity after they're unplugged to cause some nasty electrical burns from the capacitors.

Hope this helps and you're able to fix the problem so you can get back to enjoying the train set. I've always enjoyed watching them for hours, especially when I set up my track around the Christmas tree every year! Good luck!

Is the train new and if not, has it ever gone forward in the time you've had it? Also have you tried putting the train on the tracks facing the other way - what happens?

This may indicate a short in the train's electrical system. Push the reset button on the controller. If this does not correct the problem, refer to the maintenance section of your instruction manual to clean the tracks and train car contacts. If none of these preventative measures work, you probably have either a defective controller or a short in the train's electrical system. All electrical components of the train set (transformer, track clip, controller and/or tender car) would need to be checked and faulty component has to be replaced. ------- Thanks.Helpmech.

Hi, there is a HD sound box speaker fixed in the unit.if there is no sound coming that means either the speaker which is emitting the sound out is got faulty or the speaker wires have got loose or got cut in between. The unit needs to be opened and checked. It is not very hard but bit checking with meter or continuity tester is required to check the speaker and its wires....

The battery pack is in the coal tender. The top of the tender lifts off pretty simply. It requires six C batteries. You connect the tender to the locomotive via a power cord, which should be obvious. If it's not, perhaps the cord has been severed.

You should have a transformer with 110 volts ac (household voltage) going in. Coming out should be low voltage dc (direct current) varing from zero to about 15 volts dc. You can measure it with a voltmeter set on dc volts and a 20 volt scale. See if you get voltage out when you turn up the speed of the train - dial. You can test with a 12 volt parking lamp from the auto store or Kmart.
Check for a rest buton on the transformer and also read the transformer and owner manual for the voltage specs. Good luck

Check each piece of the train track and make sure it is completely connected and then check each train car and make sure they are firmly on the track. Replace any batteries (inside the coal car or controller, if equipped) with brand new ones. Make sure the tender car is plugged into the locomotive. After you do all of this and you are still having a problem then you will need to replace the power transformer.

E-mail: [email protected] Web Site: http://www.newbright.com/ Phone: 248-960-7800
US Postal Address:
New Bright
PO BOX 1012
WIXOM, MI 48393

mcdevito75 here, Contact New Bright online at www.newbright.com for the transformer. Hope this helps. I didn"t see a telephone number at the site. Sorry.

there is a HD sound box speaker fixed in the unit.if there is no sound coming that means either the speaker which is emitting the sound out is got faulty or the speaker wires have got loose or got cut in between.the unit needs to be opened and checked.its not very hard but bit checking with meter or continuity tester is required to check the speaker and its wires. This will help. Thanks please keep updated. please do rate the solution positively .thank you for using fixya