20 Most Recent NEC Electra Elite DTU 16D-2 Corded Phone - Page 6 Questions & Answers

Easiest way to reset the phone is to unplug it then plug it back in. If you are talking about resetting the voicemail associated with the phone extension, that's a little more involved.If you need the voice mail reset, you need to have the voice mail administrator (typically the receptionist) go into his/her voice mail and choose the MGR option if using the display "softkeys" and follow the prompts to reset the users security code or voice mail acct. If softkeys aren't available, follow the voice prompts to "system manager" and either delete the security code or reset the extensions voice mail entirely.

Turn your mic off .Your phone will beep when get intercom calls but your mic is off so they can ear you.

turn the phone up side down you can see the ringer switch on off and the ringer volume try to adjust them to on..then test the phone ringer if nothing happen the ringer speaker must be faulty and needs replacement..

First inspect that the device is least out of battery power requiring cord cable recharging or reinstallation o another functioning battery cell.
second, ascertain that the device button has least been altered. refer from the devices user guide on how to attain regular features.

you may contact the service provider.........

Hi you need to ask the installer to programme that specific extension to answer that ring sequence ,this can be done via your modem saving a call out cost.if you don't have a modem i strongly suggest that you get one and control the system remotely,

Nowadays it can be done via the Dtmf tones on that specific extension.

Hope this helps you.
John

Do NOT pick up the receiver - Push the "FEATURE" button - Dial 60 - Push the "FEATURE" button again - this worked for me. Good Luck!

Hello, you didn't mention if the office phone was ringing and if it was which line was ringing when you tried to answer it. From the other information you provide, I suggest you do another test, make two calls in to your number at the same time to see if one of the calls comes in on line 1 or line 2. If the 3rd line is your main number and it is not working then making two calls in at the same time would force one of the two calls to roll to one of the other lines. This would verify that the 3rd line is not working and causing your trouble. If this is the case, the trouble could be from the service provider or in your phone switch or wiring. You could start by reporting the trouble to your service provider to see if they can test the line and determine if the trouble is in their equipment. Often, the service provider needs to have the customer premise equipment isolated(disconnected) from the circuit to conduct a valid test but if it is an open in the cicuit(line) the service provider may be able to "see" it without isolation from the customer equipment. If the service provider has to come on site to determine the trouble, you could incur a cost if they find that the trouble is caused by your equipment or wiring. At this point it may be best to call your phone system technician to determine where the trouble is depending on the cost of a service charge of your vendor compared to the service charge of your phone service provider.

I have seen this problem on other phone systems if this is one of your intercom paths. Often the only fix is to reset the phone system. Hope this helps.

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