Top 20 NorStar M7310 Corded Phone Questions & Answers

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My M7310 keeps calling another internal extension, and it wont' stop.

I think an autodial button for that co-worker may be stuck, try jiggling the autodial buttons to unstick it.
1/20/2018 9:27:02 PM • NorStar M7310... • 125 views • 0 helpful votes
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NorStar M7310 - Programming Names

When you've entered that, you should be asked for a password. Then it will take you into that loop. The default password is 23646
11/18/2017 10:03:03 PM • NorStar M7310... • 621 views • 0 helpful votes
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Picking up handset does not

It would need to be programmed to do it.
11/19/2017 10:39:03 PM • NorStar M7310... • 347 views • 0 helpful votes
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The cap module connected to my Norstar M 7310 does

Switch jacks that they are plugged into and see if that don't fix it
8/7/2017 12:15:03 AM • NorStar M7310... • 143 views • 0 helpful votes
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Tried to change an extension... now both #'s ring in here!

Kindly visit the link below and follow the instructions on how to alter the mailbox. https://data2.manualslib.com/pdf/12/1133/113251-nortel/m7310.pdf?c2f689d5534c259245988fe5f85eed
4/28/2017 9:51:03 AM • NorStar M7310... • 112 views • 0 helpful votes
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Our incoming calls are not ringing out loud on our NorStar M7310 - how do we correct?

Did you check for the volume control and its adjustments? Do you have the setting on "mute?"
10/13/2015 7:21:26 PM • NorStar M7310... • 604 views • 0 helpful votes
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Out of all our business phones, only one will not ring for incoming calls. Not mute buttons. Adjusted volume and ringtone.

Extension needs to be added to ring group
10/20/2015 6:14:31 PM • NorStar M7310... • 216 views • 0 helpful votes
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Release forwarding to external number

To program a button to forward on Norstar (if do daily) Feature * 1 Press spare button Enter the * code, enter a few pasuses (Feature 78), enter the outside phone number. i.e *88PPPXXX-XXXX To program a canel button: Feature * 1 Press spare button Enter the * code
10/23/2015 12:19:05 AM • NorStar M7310... • 133 views • 0 helpful votes
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How do I set dial tone on line 3?

If you mean for line 3 to be selected when you pick up the handset, you need to program that as the "prime line" for that set.
9/30/2015 6:16:52 PM • NorStar M7310... • 133 views • 0 helpful votes
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How do I cancel the Microphone Mute

Press 'handsfree/mute', it should stop flashing.
5/27/2015 6:15:08 PM • NorStar M7310... • 227 views • 0 helpful votes
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How do I turn off the auto attendant on my Norstar M7310?

It depends. Go into feature 983, default pwd of 1020000 for 3-digit extensions. Go into AA, Table, Table 1, and change the option for the AA to N. If you're using a CCR tree, you'll have to go into Table 1 and disable the tree under Morn CCR and all the CCRs that follow.
3/3/2015 4:02:41 PM • NorStar M7310... • 976 views • 0 helpful votes
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All of the sudden our called ID stopped working on all of our phones, how can I restore the caller ID?

Check with you telephone service provider to ensure you still have the service. Customer service can help you. Caller ID is provided by the phone company.
4/30/2015 5:21:01 PM • NorStar M7310... • 163 views • 0 helpful votes
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"Set unavailable" error received when I tried to Set Copy on Norstar M7310 phone

Are you sure you have the correct extension number for the destination? I may be more than "not progammed correctly" - perhaps it isn't the ext# you think it is. Try Feature*0 then all the keys, especially the line keys, which should give you the extension number.
4/21/2015 2:44:13 PM • NorStar M7310... • 126 views • 1 helpful votes
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Our caller ID all of the sudden stopped working. How do I get it to work again?

Contact the phone company. They are caller ID providers for you phone.
4/30/2015 5:16:51 PM • NorStar M7310... • 87 views • 0 helpful votes
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How do I toggle between day greeting and night greeting? Our s seems to be stuck on night and I don't know how to switch it back/toggle it. Just started at this company and no one knows how to use the

Night feature at reception set or set that you put night service on go Feature #87. For delete of mailbox Feature 983 enter password which should be 1020000 if 3 digit extension numbers or 120000 if 2 digit extensions. Then press mbox then del enter extension number then press del.
2/13/2015 10:08:36 PM • NorStar M7310... • 350 views • 0 helpful votes
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How do I turn off ringer to an extension phone?

there should be a volume control, on my phone I just press it until the volume goes down or up where I need it to be. Hope this helps.
2/16/2015 6:57:31 PM • NorStar M7310... • 153 views • 0 helpful votes
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How do I fix a no line selected on m7310?

That means you have no lines associated with your set have your administrator do a set copy from a phone that has lines on it. Try intercom 9 for now to see if that works
9/11/2014 5:37:58 PM • NorStar M7310... • 1,373 views • 0 helpful votes
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My phone number shows up as "Unknown" or "Blocked" and I don't know why. How do I change it to show my phone number when calling people?

you probably do not subscribe to have caller id, call your service company or telephone company. In larger systems a T-1 with a D Channel is needed to send clid
11/7/2014 6:41:25 PM • NorStar M7310... • 113 views • 1 helpful votes
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