NorStar Meridian M7310 Phone - Page 7 - Answered Questions & Fixed issues

I need to chane the main greeeting on the Norstar T7316E and the message that lets you go to different people mail boxes, it is already programmed , but I would like to change it, Thanks
D
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To program a intercom key for your boss. press feature *2, press the button you want to be your bosses button(one of the ones on the lower end of the phone where the LCD screen is), then enter in his intercom number.

Sounds like one of the buttons in the top field are stuck down. Check them carefully.

The number your dialing is part of a restriction on the phone system

Wow. First of all, did CID ever work? If you happen to have a CICS (Compact ICS system) walk to the system and look at the cards in the big tall slots. There will be a CI indication in the upper right side of the card to show that it's caller id (Part number in the center has NT75 in its part).

Start with that first. The installer password is in the installation manual. You can look around this forum to find if anyone has shared that password, but it's beyond the scope of a free forum for me to give out a password that can be used to destroy a system's program.

Carl

Programming is done on M7310, M7324 and T7316 sets.
To set up ringing you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you wish to program ringing on. Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should say line 001: appear only
press the Chng key til it says appear and ring
press next key (lower right arrow)
The display should say line 002: appear only
press the Chng key till it says appear & ring
Continue til all of your active lines say appear and ring
press the heading key(top left arrow) till the display asks for another extension number
repeat line programming for that extension
press the release key when finished

If handsfree is enabled on your telephone, any line or intercom button activates the handsfree, if you press the handsfree button after selecting the line then the button activates handsfree mute, Press the handsfree mute button again to un-mute the line.

Programming is done on 7310, 7324 and 7316 type sets.
Enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow).
The display should now ask for an extension number.
Enter extension number you want to change the name on.
Press the show key (top right arrow)
The display should say LINE ACCESS
Press the next key (bottom right arrow) .
The display should say CAPABILITIES.
Press the next key (bottom right arrow) .
The display say Name.
press the Chng soft key.
use the dial pad to enter the name. advance using the arrow soft key to go to the next letter
ex. Bill = 2,2 -> 4,4,4 -> 5,5,5 -> 5,5,5
Press the next key (bottom right arrow) to enter the name.
Press the release key when finished

Unfortunatly, when in system programming you can't assign line order. It would make things easier if you could. In stead Nortel uses a user function to move lines from one button to another.To move the line/s press feature *81, press the line you want to move then press the button you want to move it to.The 2 buttons that were pressed will be exchanged.when finished press the Rls key. The down side is that it's done on a per set basis, so depending on how many phones you wan't to change your could be in for a busy day.

Try rebooting the voicemail unit. It may be dead, but try the reboot first.

If you plug the telephone into an activated (connected to the Norstar System) telephone jack, the lights should begin to blink while the phone boots-up. The system automatically assigns an extension number. To see what the ext. # assigned to the phone is, press "Feature * 0" (Button Inquiry) and press an intercom button. This will display the ext, # and Set Name of the phone.
Good Luck!

Have your system administrator go into voicemail programming and reset the mailbox password. The default password will be "0000".
I hope you understand that having passwords in the first place is a security measure, so I will not give directions for hacking into your companies voicemail system.

Press feature *0(button inquiry) then your intercom button(last or second to last on the right row of 5 buttons). It will display your intercom number and name if programmed.

Try this:
Press "Feature (star) (star) T I M E"
and follow the display prompts.
Good Luck!

Unplug the phone for 1 minute and then reconnect it. After booting up, it should correct the problem.

Providing that the handsfree answerback is turned on on the set your calling,you can use Voice call (feature 66) and the intercom of the person your calling.

Should be simple ... just change the pair you used in the former office to the new office in your punch down closet.

there is a botton which is very hard to find that you can reset the phone. you need a toothpick to press that button. should be in the back try that.

Either the line from the telephone company is out or the line port in the line card is defective. The easiest way to determine if its one or the other is to report the line trouble to the telephone company. they'll check the line up to where it comes into the building, and if theres a problem on thier side they'll get it back in service. If the report the line is good to the building, then you'll need to call your telephone system service technician.

more than likely someone in your office left the message rather than the voice mail. to clear it press the "call" soft key below the screen. the screen should display who left the message with two of the soft keys labeled "call" and "erase". press the "erase" soft key. it's possible the the person/s that left the message left multiple messages. in that case repeat the procedure til all messages are canceled.