NorStar T7316E Corded Phone - Page 8 - Answered Questions & Fixed issues

When you enter in the password the screen won't display any input. When the correct password is entered then the screen will change to terminals&sets. If entering 266344 at the password prompt doesn't change the screen, then try 23646 as an alternate password.

The recording you need to change is the "name in the company directory".Thats done by entering thier mailbox pressing the admin soft key then pressing the number 1, saying both thier first and last name and pressing ok.

On the set displaying the message enter feature #871.

At the "set" part its asking for the extension number.You enter in the number at that point.

The feature your looking for is custom call routing(CCR). If your using 4 digit DN's then you probably have larger office environment which I'm not sure that a CCR tree will handle efficently. To build your CCR tree, enter into voicemail admin programming, press the OTHR soft key, then the CCR soft key ehn the ADMIN key
enter in a CCR tree number, then press build At this point you would enter in the number of the path you want to build and what it will do. ex. path 1 means when I press 1 on the dialpad I want it to call Mary's extension(transfer, internal, ext 2221) When your finished building your paths you'll need to save your tree.then you'll need to enable the CCR tree under AA,TABLE, Grtg Table:1, then press next til you see CCR tree: none. Press the CHNG soft key then 1 on the dialpad and ok. That will enable CCR tree 1 to work in greeting table 1. Theres a large section dedicated to building and changing CCR trees in the Nortel voicemail manuals so don't be discouraged if you don't get it on your first try. good luck

To reset your voice mail password,on press feature 983 the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

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To chane the name on the sets you'll need to enter telephone programming.
Programming is done on 7310, 7324 and 7316 type sets.
Enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow).
The display should now ask for an extension number.
Enter extension number you want to change the name on.
Press the show key (top right arrow)
The display should say LINE ACCESS
Press the next key (bottom right arrow) .
The display should say CAPABILITIES.
Press the next key (bottom right arrow) .
The display say Name.
press the Chng soft key.
use the dial pad to enter the name. advance using the arrow soft key to go to the next letter
ex. Bill = 2,2 -> 4,4,4 -> 5,5,5 -> 5,5,5
Press the next key (bottom right arrow) to enter the name.
Press the release key when finished

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To reset your voice mail password, press feature 983
the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
your password will be reset to 0000
press the next key till you see the ext/name info.(about the second or third "next"
press the CHNG key and enter in your first and last name
the # key advances you one space press it twice to enter in the comma between the first and last name.
press the Rls key when finished.

Press "Feature 9 8 1" to open the mailbox.
The system will prompt you for the password - enter the default password "0 0 0 0". The system will prompt you to change the password - it must be between 4 and 8 digits, and cannot start with zero. You may have to enter your new password a second time.
Next the system will prompt you to record your name for the company directory (ie: "John Smith at extension 23"). You have the options to listen to your recording, retry, and accept it.
This will bring you to the mailbox main menu, where you will see how many new and saved messages you have. Finally, you can record a mailbox greeting. Press "ADMIN", "GREET", "RECORD", "PRIME". Here you can record your primary greeting. Press release or hang-up when you are done.
Hope this helps!

Try this:
Press "Feature 985" which will display the voicemail extension #. Dial 9, and you will be prompted for a password. Press "RESETSMPSWD". Then log in with the 1020000.
Good Luck!

That phone controls putting the system into Night Service. Turn off NS and the time & date will be displayed again.

You have to setup the mailboxes and initialize them all before it will work properly.
Good Luck!

Leave the handset in the cradle and press:
Feature (star) (star) T I M E
Follow the prompts to change the time & date.

To reset your voice mail password, press feature 983
the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
your password will be reset to 0000
press the next key till you see the ext/name info.(about the second or third "next"
press the CHNG key and enter in your first and last name
the # key advances you one space press it twice to enter in the comma between the first and last name.
press the Rls key when finished.

The Norstar System uses only 1 pair of wire for each telephone. So, use the White/Blue pair.

To reset your voice mail password, press feature 983
the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

To access your voicemail messages remotely,call your office and when the auto attendant answers enter in ** your mailbox number your password and # (**,222,1234,#). If entered correctly you will hear the amount of new and saved messages you have and also be prompted to make selections fror playing reviewing and such.