Hello and welcome to FixYa,
If your going to use a password recovery cd.. you should use the free one below.. as it works far better
http://ophcrack.sourceforge.net/download.php?type=livecd you cannot just burn the image you download though, you need a special program to make it into a readable disk..
Here is a link to the free special program
http://fileforum.betanews.com/download/ImgBurn/1128426215/1download and install imageburn.. and once installed, use imageburn to burn the disk
when you open image burn, you will have six options, select burn iso image to disk
then select the first file we downloaded, the oph live cd file
once burned to disk, boot the computer from that disk, and reset the password
If you cannot get this to work and do not care about losing your information on your computer; this will get you in without a password, but will set your computer back to factory setting; wiping it completely clean like when you bought it.
Turn your computer off.
Restart your computer.
When the Acer screen comes up, immediately press and hold Alt+F10.
Keep pressing F10 repeatedly while keeping the Alt button pressed down.
You will be asked how you want to reset your computer.
Press Factory Restore.
This may take up to an hour.
If you are asked to enter a pass code, enter your pass code or 000000.
This may not work on the first attempt. You have to start tapping immediately when you hit the power button on. If it goes to regular start up with your windows, shut the computer off and retry it again.
Hope that helps;
Let me know how this worked out for you. If my solution helped you, please rate this solution!
It doesn't cost anything and only takes a second, but it is greatly appreciated.
KittyTech If you need further help, reach me via phone at
https://www.6ya.com/expert/carolyn_427ff26936286336