20 Most Recent Acer Aspire 6920 Notebook PC - Page 4 Questions & Answers

Hi nickgames...
Try these solutions to your problem
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Start your computer in the Safe Mode.
To start in Safe Mode.
Turn your computer on.
Keep tapping F1, F2 or F8 (depending on your computer) while the computer is starting up
When the computer starts select Safe Mode
1. Uninstall any softwear you may have put on the computer before the problem started.
2. Do a complete System Restore: Start>All Programs>Accessories>System Tools>System Restore.
This will bring your system back to a time before you installed the softwear or Microsoft installed drivers,etc.
Note: Just be sure to use a date in a darkened box, that is before your trouble start date.
When you have done the above, restart the computer and if your still having the problem, then the installed drivers,updates,softwear,etc might have
corrupted the Operating System.
If that happened then that means either repair or reinstall the operating system.
You will need to do the following:
1...Repairing the Operating System...
A...You will have to have the Operating Dics that came with the computer.If you did not make any or none has been made since you have had your computer, then you may be able to make the CD/DVD's for your computer.
Check in the Programs and see if there is a program that will allow you to make a back-up CD/DVD's for your system.
Note...If you do not have the disks that came with your computer or the ones you should have made when you first got your computer...then you will have to go to the manufacture's webpage and see if they have a recovery disk available for your computer, if they do not a recovery disks available then you can also try ebay to locate the recovery disks.
The original disks will have your product key number that came with the computer, you can also find it on the tower, or under the bottom of your laptop, or maybe the piece of paper that the CD orginally came in may have the number on it.
You can also download a small program and it will tell you your product key number.
Go to the following webpage to download your FREE key finder.
http://www.magicaljellybean.com/keyfinder/
B...You will now insert the disc into the CD/DVD player
C...Restart the computer
D...When the window opens that tells you to press "Any" key, you will press any key you want to press.
E...If you do not receive a message that says "press any key to boot from CD", then then the computer is not ready to boot from a cd.
To correct this problem you will have to go into your computer's Bios and change the computer to boot from a CD.
To get into the Bios, shut the computer off,restart, while the computer is starting up keep tapping F1 as the computer is starting up.
When you are in the Bios, select to boot by CD by moving the cursor with the direction arrows on the keyboard.
Once you have selected to boot by cd the exit and restart the computer...the disc is already in the cd/dvd player.
Your system will then boot from the cd.
F...After a minute or less it should ask you if you want to Quit Repair, or Continue.
You will select Repair this time, but you may have to come back here and select Install if the repair does not work.
It will ok the agreement document if it asks you too.
Tap F8 on your keyboard to pass it when ready.
It will ask you if you want to Install, Repair, Delete Partition, or Quit.
Select Repair
Inside the box there will be one or two partitions.
Choose the largest partition.
After you have chosen the largest partition, you will then press the "r" key to start the repair
After the repair is complete, then you will need to restart your computer.
G...Computer Restart
After the repair is complete, shut the computer down (the computer will shut down a few times during the installation of the operating system
that is normal).
Then restart your computer, when the computer restarts it will have a box to put your product key...put the product key in the box and click.
The computer should start up and run as if it was a new computer.
You do not need to re-register
You can now remove the disc.
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If this fails to clear your problem then you may have a hardware problem.
It could be faulty ram
If you still have the same problem, then you have two choices.
1.Reinstall the entire Operating System and you may have to update some drivers.
This will require you to go back to the start of the repair info and select Install instead of Repair.
2..Take your machine in to have the hardware tested.
Keep in mind that if you do a complete reinstall of the Operating System you will lose all the information on the computer,such as pictures, programs, videos, everything you installed will be gone.
Please take time to rate me four thumbs up

If you did press on Fn+F5 when you connected an external monitor on your portable system, the problem lies on the video card of your computer. You may need to have it replaced. If you do not see nothing at all on your LCD display or the external monitor, definitely your video card is busted. But if you at least see something before you get the blank screen, there might still be a bit of hope. Try the following troubleshooting step in case.
1. Boot to the Advanced boot option by tapping on F8 as you turn your computer on. 2. Go to the device manager. (windows key + r, then type devmgmt.msc, then press ok) 3. Click on the plus sign on the display adapter. 4. Right click on the device listed under the display adapter then choose uninstall. 5. Restart the computer to normal mode. 6. Download and install the appropriate video driver that is available on the link.
ATI Video driver
Intel Video driver
Nvidia Video driver
Note: Make sure that you remember the correct driver for your computer as Acer posts three possible video cards for the computer model that you have.

Hi zacwynn
You can press on Print Screen (or PrtSc ) key on your keyboard .Then you open MS Paint and press ctrl + V and you will be able to take snapshots of your screen
The Print Screen key is located on above the +/= and Backspace keys .

How long have you had your laptop? Do use it more often on batteries? Your battery seems to be not holding a charge longer and is nearing its useful life if it as you said runs down just a few minutes. You might wanna think of replacing it or having it repacked. Good Day.

Try to download driver from Official Acer site here. Choose your laptop model. Then choose Operating System. In the list below scroll down and click on arrow next to CardReader. After downloading driver install it. Reboot laptop. If that won't help then I suggest re-install Operating System.

Looks like your power adapter for your laptop is short-circuited. Replaced it with a new adapter.

Hope it helps.

Start with cleaning the laptop's air intake duct. It may be dirty enough that the Processor overheats from lack of airflow. (Which cools it)

A Processor heats up as it operates. Air flow from the laptop's cooling system keeps the Processor temperature within a specified range. (Thermal Limit)

When a Processor overheats it turns off. (BIOS turns it off)
This is a built-in fail safe feature to keep the Processor from burning up.

http://support.acer.com/acerpanam/notebook/0000/Acer/Aspire6920/Aspire6920sp2.shtml

Looking at the bottom of the laptop with the Front facing away from you, (Battery Compartment towards you), the air intake duct is the square grille on the bottom Left.

1) ALL power removed from the laptop. Remove the Battery, and AC adapter (Charger) if plugged in.

2) Buy a can of compressed air for computers.
Insert the plastic straw provided into the nozzle. Break the plastic lock tab off of the top of the nozzle.

3) Lay a towel on a table.
Hold the laptop up on edge, so that the air intake duct is closest to the table.
You may wish to use a helper for this.

Spray air into the air intake duct. (NOT the exhaust duct on the side)
Hold the straw close to the grille, and spray across the top of the grille opening.

Use Short Bursts.
Squeeze the trigger in all the way, then let go quickly.
You do Not want to spin the fan (Cooling Fan) faster than it was designed for.

Spinning the fan too fast may result in premature failure of the fan's bearings.
(If you hear the fan go 'Zing', back away with the straw from the grille opening, and/or use a shorter burst of air if possible)

Keep moving down in rows, and spray across. You may wish to use a flashlight, and peer into the air intake duct. See what kind of progress you have made.

When using the can of air you are not supposed to tilt the can.
This could result in some of the propellant coming out.
It is inevitable that the can will be tilted during the cleaning process. Don't fret about it.

Set the air intake duct edge of the laptop up on a book, so that if there is any moisture present from spraying air, it can dry out.
Allow 10 minutes for drying before reinstalling the Battery, and AC adapter.

Once power has been restored for the laptop, let the laptop sit for 1 minute before turning on.

Still no?

The laptop's cooling system is the air intake duct, a cooling fan assembly that draws air into the air intake duct, a Cooling Tube, and a Heatsink.

Typical construction of a Heatsink is a plate of metal with tall, thin fins protruding from it.
The plate of metal absorbs heat from whatever object it is placed against, and the tall, thin fins absorb heat from the plate of metal.

The Cooling Tube is a slightly flattened copper enclosed tube. It is filled with Nitrogen. At one end it has two plates of metal attached to it. One plate sits on the top of the Processor's case, the other plate sits on the GPU.

GPU = Graphics Processing Unit. It is the 'graphics engine'. It is an I.C.
Integrated Circuit, or commonly referred to as 'Chip' or Chipset',

http://en.wikipedia.org/wiki/GPU

The two plates of metal absorb heat from the Processor, and GPU, and transfer the heat to the Cooling Tube. The Cooling Tube has a Heatsink at the other end.

The heat is then transferred from the cooling tube to the Heatsink.
The Heatsink is attached to one side of the Fan Assembly.
The air flow from the fan assembly helps to carry heat away from the Heatsink.

The Acer Aspire 6920 has two Cooling Tubes, which each one has an aluminum plate.
One cooling tube is for the Processor, the other cooling tube is for the GPU.

Allow me to show you the cooling system of a Acer Aspire 6920,

http://notebookitalia.it/recensione-acer-aspire-6920-10.html

The larger aluminum plate (Looks like a meat tenderizer with the protrusions that stick out), is for the GPU. The smaller plate is for the Processor.

Point of all this?
It may be that using a can of compressed air on the air intake duct from the outside, just won't do it.
The laptop may have to be disassembled far enough to physically remove the 'Gunk' that has built up.
('Gunk' = Dirt, dust, hair, food crumbs, etc.)

Use a small, SOFT brush, Q-tips, and compressed air, to clean the Heatsink, Fan Assembly, (Fan, and surrounding shroud), plus clean the air intake duct passageway.

I would also suggest removing the Cooling Tubes, THOROUGHLY cleaning the top of the Processor's case, and the bottom of the plates attached to the Cooling Tubes.

Use an old credit card to scrape off the old thermal paste, as best as you can.
Follow with Q-tips dipped in Isopropyl Alcohol.

CAUTION!
Isopropyl Alcohol is EXTREMELY FLAMMABLE!
Use in a Well ventilated area with NO sparks or flames present.

If you find that the Thermal Paste has dried up, there is most of your problem. If the cooling system, and rest of the inside of the laptop is dirty, there is the other part of the problem.

80 percent of computer failure is the computer is dirty inside. If you have never had your laptop cleaned, your laptop is a good candidate for this type of failure.

Thermal paste dries up over time. Thermal paste also looses it's conductivity properties over time.
(Heat conduction)

The top of a Processor, and the bottom of a Heatsink are not perfectly smooth.
(In this case the bottom of the two plates which sit on top of the Processor, and GPU)

A magnified view would show, 'Pits, Hills, and Valleys'.
When the two parts are mated together, (Processor and plate, and GPU and plate), there are air pockets formed from the above mentioned imperfections.

Air is an Insulator, Not a Conductor.
Thermal paste fills these voids (Imperfections) and is an Excellent conductor of heat.
(Transfers the heat from the Processor, and GPU, to the metal plates attached to the Cooling Tubes)

This is a link to a free Service Manual for the Acer Aspire 6920 series of Notebook PC's,

http://www.tim.id.au/blog/tims-laptop-service-manuals/#toc-acer

Go to the heading that begins with Aspire 1200.
Go down to the 9th line in this 'paragraph'.
Left-click on 6920.

This is a PDF file. It may take up to 30 seconds, or more, for the first page to come up.
It may also take additional time for the file to fully download.
Allow the file to fully download before looking through it.

Need guidance in disassembling post in a Comment.

(ALL power removed. Observe Anti-Static Precautions. Use an ESD wrist strap connected to a good ground source. Average cost of an ESD wrist strap is around $3 to $5.

Use a multi-compartment container for the various screws you will remove. Label each compartment for the area the screw/s come out of.

There are screws which are similar to others. DO NOT mix them up.
If no multi-compartment container is available, you can use a clean egg carton as a substitute.
Label each egg holder.

The CTO Cover is removed to gain access to the Fan Assembly, and Cooling Tubes )

Regards,
joecoolvette

Hi ,
It sounds like your viedo chip on your motherboard went out , there is one thing you can try, start off by holding down the fuction key on your keyboard , followed by F1 through F12 to see if the computer screen comes back on and your system is not in the sleep mode other then that ots your viedo chip , you would have to check with the manf. to see if it can be replaced ..........Sorry ,,Good Luck Roy

Video acceleration only works on the primary monitor.
If you want your blue-ray to play on your second monitor, you need to make it the primary display.

Hi, first click on this link and then downloadhttp://www.acer.ae/ac/en/AE/content/driversAfter download click on notebook and then aspier then choose your model6920 g and then click once again on model and choose operating system.Best of Luck

enter to bios setup and remove Ethernet controller from boot sequence or make it last on the list. and about operating system not found if you already use your system without problem then reinstall the system from a cd .

get a program caled game booster or increas the ram

That is the signal that the BIOS no longer finds an operating system installed on the hdd. All you are left to do is to reinstall it. Use the recovery disk that came with it.

Hello Kristian,

Your right, without seeing the problem in person, is kinda hard to narrow down your problem. My suggestion is to take a look at what's running in the background when your are playing your games. If your system is being pushed to its threshold, then you'll experience delays. Even with a dual core cpu, only so many threads can be computed with a short time frame. Close apps that you are not using and try again.

Good Luck
C2Solutions

you have a corrupted operating system running the operating system installer and run repair may fixed the problem.

check for video driver, update ur video driver and checl preferences of skype and run registry cleaner reg in out to fix the issue

First try pressing the following 3 keys at the same time:
CTRL - ALT - UP ARROW.

Hopefully, this will rotate the display back to normal orientation.

If that does not work, then try RIGHT CLICKING anywhere on your DESKTOP.
Then select GRAPHICS OPTIONS.
Then ROTATION.
Then NORMAL.

Hopefully one of those procedures solves the problem.

The key combination they probably pushed by accident to cause the event was likely CTRL - ALT - LEFT or RIGHT ARROW KEY, just in case you wanted to repeat the trick.

Good luck and take care.

Joe.