Top 20 HP Laserjet CM 1312NFI Color Printer Questions & Answers

paper quality ambient moisture paper thickness try with a bunch of FRESH plain printer paper to ensure the slip is not due to roller wear-n-tear

HP has a cleaning page that can be created to help remove toner build up on the fuser roller and I believe one for the drum also. Print "Menu Map" to find the cleaning page quickly. These are the two areas that need to be cleaned to help eliminate the "scumming". I would also look inside the device after removing the print/toner cartridge and if you have the toner wipes, remove any toner spillage inside. please do not use paper towels as they shred too easily and will mess up the transfer roller.

Make sure you open all the doors and check all paper paths as it can get one stuck at the very initial take up of the paper from the tray and is easy to miss as it is in the back. Once you are sure that the paths are clear, if it does not reset it self, try a cold shut down and restart. That seemed to fix it for me.

Have you tried going to Hewlett Packs web page I believe there is a firmware update for that printer. That hopefully should take care of it. If you are still having problems call Hp directly and tell them what is going on. You pay good money for there printers that is the least they could do for you is help you out when things don't work correctly. FYI ( if you have to resort to calling hp on the phone be patient because they are not the fastest tech support around and at times it can be very frustrating waiting) Good Luck!

Improve the FixYa experience for everyone by voting!Have you installed a non-HP toner cartridge? If so, you are probably going to have to install a 'smart chip'. They are readily available.However, I want you to try a little trick that may work: Hold down ONLINE while turning on the printer.If that doesn't do the job, you can examine this source for a smart chip by CLICKING HERE

I hope you did calibration..The Flat cable from laser scanner assm to DC controller is very short & narrow, while connecting it to DC board little bit it will come out at scanner assm PCB, remove upper portion up to laser scanner assm refix flat cable both ends of DC & laser pcb. fix all back & try.. I hope it will resolve the issue.. Best of luck...

Turn power off. Unplug printer. open and close firmly every door, hatch, panel, and drawer. Verify all toner cartridges are full. Verify that no paper is jammed in the mechanism. Power printer back on.

No download, dont do it.

Printer wants to update the firmware, unless you want to use original cartridges forever.

51.2300 Yellow scanner laser error

The product has experienced an error in the scanner sub-assembly area.

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If the error persists, verify that all formatter connectors are firmly connected.
If the error persists, update the firmware.
If the error persists, replace the scanner assembly.

Hi
Have you tried reinstalling the firmware for the printer. If it is already loaded on your computer then you should be able to reinstall the firmware in order to get it booted.

hope this helps (ie if you haven't gotten it fixed already)

Welcome to FixYa.

• Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using.
• Verify that the media guides are properly adjusted.
• Check that the input tray is securely in place and it is the default feeding tray.
• Do not add print media into the input tray while the product is printing.
• Use only HP-recommended media types and sizes.
• Do not fan media prior to loading it in a tray. To loosen the ****, hold it firmly in both hands and twist the media by rotating your hands in the opposite direction.
• Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.
• Check the power connection. Make sure that the power cord is firmly connected to both the product and the power supply box. Plug the power cord into a grounded power outlet. Check for any small objects that might have caused a jam from the input tray and the rear output door.
  Keep me posted. Jas247

Please select the operating system and download the drivers

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3558903&lang=en&cc=us&taskId=135&prodTypeId=18972&prodSeriesId=3558902


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You should try to restore the computer to previous datewhen it was working all fine.. this link should help you doing that.. Howto restore the computer to a previous state

Click here and select the correct operating system and you will be able to download the complete install. It will be listed under the software category.

Hi

I suggest you to printer preferences or properties and choose the correct setting there like uncheck the GRAYSCALE to print in color.

Go to printer icon, right click mouse and choose either printing preferences or properties.

If not, there is also option in the printer preferences to choose RESTORE DEFAULT SETTING.

If still not solve, set up once more the printer and print the test page.

I hope it helps you . Post comment if you need more help. Regards

There are many firmware problems with this model. try the HP link for free upgrade links.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=130&prodSeriesId=3558902&prodTypeId=18972&objectID=c01486371

Hi there.If the jamed paper didn`t reach the back of the printer then you need to open your front cover and pull out the toner cartridge and you can pull the paper from there.Grab the paper in the middle and pull it out slowly or you may broke the paper and the things will get serious.If the paper has reached the back of the printer, open the back cover of the printer, pull down the green levers of the fuser to release the paper and pull it out.If you need any futher help please replay.Thaky for using Fixya!

Have you tried completely unplugging the power to the printer?

What operating system are you using?

Hi
What operating system are you using this with?