we had a spoon fall into my mom's. turn it over and check that there is nothing stopping it from working the other think I would check is to make sure you did not blow the fuse or breaker that controls the wall plug.
Sounds like either the battery or charger is not working properly. If the machine has been sitting around for a long time without charging the battery then the battery may not hold a full charge, I would pull the batteries and have them checked out and see if they are charging up to snuff. Fully charge them before you get them tested. There should be no charge to check them.
Hello,
I cant fine the exact manual but here is information on the company with the customer support link and a phone number. Appears they are still in business. Good luck!!
Telephone469-329-5200FAX972-386-6615Address4259 McEwen RoadFarmers Branch, Texas 75244E-mailGeneral Information:
Sales
Customer Support
If you received it as a gift ask the person for the receipt and take it back to the supplier or if the person who bought it for you can return it, it would be simpler.