20 Most Recent Jeanie Rub Variable Speed Professional Back Massager Questions & Answers


Jeanie Rub Service Information Jeanie Rub Warranty Information
Core Products provides a full one-year warranty on all defects in material and workmanship. Any misuse, unauthorized repairs, or product abuses are excluded.

Defective products reported within one year of date of purchase will be replaced or repaired. Call the Customer Service department at Core Products at 800-338-7014 for a return authorization number and to arrange shipping.
Out-of-Warranty Service

Core Products will repair most Jeanie Rub Massagers after the warranty has expired. Some of the very early models can not be repaired but can be returned for a $50.00 credit towards a new unit.

It is difficult to determine the extent of the repair until the unit is inspected however, we guarantee the service call will not exceed $89.00 plus shipping.

Basic Service Package - $49.00 + $13.00 Shipping
- Cleaning
- Replace worn parts & pad

Complete Service Package - $89.00 + $13.00 Shipping
- Cleaning
- Replace worn parts & pad
- Replace motor

Cord Replacement - $25.00 + $13.00 Shipping
- Replace worn cord

Jeanie Rub... | Answered on Nov 12, 2017


Out-of-Warranty Service

Core Products will repair most Jeanie Rub Massagers after the warranty has expired. Some of the very early models can not be repaired but can be returned for a $50.00 credit towards a new unit.

It is difficult to determine the extent of the repair until the unit is inspected however, we guarantee the service call will not exceed $89.00 plus shipping.

Basic Service Package - $49.00 + $13.00 Shipping
- Cleaning
- Replace worn parts & pad

Complete Service Package - $89.00 + $13.00 Shipping
- Cleaning
- Replace worn parts & pad
- Replace motor

Cord Replacement - $25.00 + $13.00 Shipping
- Replace worn cord

There is a 90-day warranty on any service that is performed by Core Products International.


Where to send it
Core Products International, Inc.
RETURNS DEPARTMENT
1505 Parker Ave, PO Box 627
Chetek, WI 54728

If you have any questions regarding our service information please call 800-338-7014.

Jeanie Rub... | Answered on Apr 18, 2017


Out-of-Warranty Service

Core Products will repair most Jeanie Rub Massagers after the warranty has expired. Some of the very early models can not be repaired but can be returned for a $50.00 credit towards a new unit.

It is difficult to determine the extent of the repair until the unit is inspected however, we guarantee the service call will not exceed $89.00 plus shipping.

1-800-338-7014

Basic Service Package - $49.00 + $13.00 Shipping
- Cleaning
- Replace worn parts & pad

Complete Service Package - $89.00 + $13.00 Shipping
- Cleaning
- Replace worn parts & pad
- Replace motor

Cord Replacement - $25.00 + $13.00 Shipping
- Replace worn cord

There is a 90-day warranty on any service that is performed by Core Products International.


Where to send it
Core Products International, Inc.
RETURNS DEPARTMENT
1505 Parker Ave, PO Box 627
Chetek, WI 54728

If you have any questions regarding our service
information please call 800-338-7014.

Jeanie Rub... | Answered on Feb 16, 2013


There is an adhesive label on top of the unit. Use a single edge razor blade to lift the label from either side (left or right) until the two recessed hex nuts are exposed. You will need a 9mm socket to remove these hex nuts. Be careful as there is a 6mm jam nut at the base of the threaded rod that holds the rod against the top of the motor housing.
Once you have removed the two hex nuts, be sure to save the tiny washers in a safe place. Once the handle is off, you might want to mark the black wire that is conected to the white wire to ensure that reassembly enables the proper connections.
Once the handle is off, you can take a small pair of needle nose vice grips and squeeze the cord retainer to facilitate the removal of the handle completely after removing the wire nuts.
Be sure all wire ends are marked to your approval.

The jam nut on the threaded rod needs to be loosened in order to lift the motor housing off of the motor. Use only a drop or two of penetrating oil on the threaded rod. Attach the two hex nnts removed earlier at the top of the threaded rod to create a jam nut at the top, by tightening them together. Holding these with a wrench, use a 6mm open end wrench or tiny vice grips to loosen the jam nut. Be sure the 6mm jam nut freely moves to the top on each side.
Remove all hex nuts and the motor housing can be lifted off.
Be very careful not to let the motor tirn over or you may lose the springs.

Jeanie Rub... | Answered on Feb 16, 2013


Jeanie Rub Service Information Out-of-Warranty Service


Cord Replacement - $25.00 + $13.00 Shipping

- Replace worn cord

Core Products International, Inc.
RETURNS DEPARTMENT RA#XXXXX
1505 Parker Ave, PO Box 627
Chetek, WI 54728

If you have any questions regarding our service information please call 800-338-7014.



Jeanie Rub... | Answered on Feb 16, 2013


There is an adhesive label on the top of the motor.

There are two very small hex nuts that hold the handle tight against the motor assembly. You can take a sharp single edge razor blade and lift the adhesive label from the motor on either side, the left or the right just far enough to expose the hex nuts. Use a small 9mm socket to loosen the hex nuts enough to slide the cover out. Retighten the hex nuts. Use a strong glue like Gorilla glue to reattach the label.
I sewed some "1-inch" wide elestic straps on each end to the cover to prevent it from sliding....that was over ten years ago and it works great.

Jeanie Rub... | Answered on Feb 16, 2013


There is an adhesive label on the top of the motor.

There are two very small hex nuts that hold the handle tight against the motor assembly. You can take a sharp single edge razor blade and lift the adhesive label from the motor on either side, the left or the right just far enough to expose the hex nuts. Use a small 9mm socket to loosen the hex nuts enough to slide the cover out. Retighten the hex nuts. Use a strong glue like Gorilla glue to reattach the label.
I sewed some "1-inch" wide elestic straps on each end to the cover to prevent it from sliding....that was over ten years ago and it works great.

Jeanie Rub... | Answered on Feb 16, 2013


Basic Service Package - $49.00 + $13.00 Shipping
- Cleaning
- Replace worn parts & pad

Where to send it
After you have gotten an RA number from customer service, please send the unit to:

Core Products International, Inc.
RETURNS DEPARTMENT RA#XXXXX
1505 Parker Ave, PO Box 627
Chetek, WI 54728

1-800-338-7014

Jeanie Rub... | Answered on Feb 16, 2013


Try rotating the pad about half a turn.

Jeanie Rub... | Answered on Nov 28, 2011


no
fixya site fixes nothing

Jeanie Rub... | Answered on Dec 22, 2017


Hi ring core product they might b able to help ,,877-249-1251.....cheers

Jeanie Rub... | Answered on Nov 05, 2017

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