20 Most Recent Goldstar DH304 Dehumidifier - Page 3 Questions & Answers

Just below Maximum, if it's hot and humid where you are.

If you asking where the humidity extraction knob should be set for optimal humidity extraction. It should be set just below Maximum. Im assuming you have a manually controlled unit, rather than one with an LED screen. If that's not the case lower the numbers using the air down button to 35%.

Hope this helps you and thanks for choosing FixYa.

If your dehumidifier is freezing up then that actually means the unit itself is working well, and you probably just have the machine turned up too high for the current conditions.

Try turning down the setting on the unit so that it cycles on and off every few hours and does not run continuously.

Also try using some warm soapy water to clean off any dust or oily residue from the cooling coils in the rear of the unit. Remember to also clean the air intake filter while you are at it.

The ambient temperature in the room may also be a bit too low, so you can try adding some heat to the room if necessary. A dehumidifier will not work properly if the ambient air temperature is too low. Basically, the warmer and more humid the room is, the better they work. Since warm air rises, you can even try lifting the unit higher up off the cold floor onto a bench or table where the air is warmer.
You can click on the following link for a general operating and troubleshooting guide with additional tips on effective dehumidifier operation:

http://www.allergyconsumerreview.com/dehumidifier-advice-troubleshooting.html


And here is a link to a tip from another Expert (Heatman101) which includes his very detailed troubleshooting guide for dehumidifiers:

http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in


I hope that was helpful to you, good luck and take care.

If you choose to rate this solution, or Heatman 101's tip using the Thumbs Up scale provided, I thank you very much for your time and consideration.

Joe.

Go to this link:
https://uspassportonline.com/?gclid=CLbOh-TIjKoCFUJn5Qodbx7uxg

Good Luck
Gil

Check to see if it is clean especially in the coil and fin area, if not that may be your problem. If it is connected by an extension cord loose the cord. If this does not resolve it, then it is a compressor related problem such as a bad relay, possibly a capacitor or the compressor itself.
Good Luck,
Gil Shultz

That's an indication, that the filter needs to be removed and cleaned.
Turn the unit OFF & unplug it before removing the filter. You can vacuum the filter or if it's really dirty, wash it in warm water and dish washing liquid. Rinse thoroughly and allow to completely dry, before reinstalling. Never operate the unit without the filter installed.

If the coils continue to frost, but not defrost, they also should be cleaned.

Fortunately, it doesn't require a special hose, as a standard Garden Hose Connection is on the left side of the water collection bucket. You may have to carefully drill a 1/4 " hole in the center of the connection, once you unscrew the drain cap. The hose should be no longer than 5' , as the drainage relies entirely on gravity to drain.

When attaching the the hose, be sure that the female hose connection has a washer in it or it will leak. Hand tighten the hose connection firmly, being careful not to crack the plastic hose connection on the tank. Also, be sure that the float valve in the tank is in the DOWN. position or the unit will not run.

Hope this helped you. Please let me know.

The problem you're having sound like the drain tubing to the bucket is partially clogged. But, it is resolvable. Here's what you'll need to do.

Turn the unit OFF & unplug it from the wall. Remove the bucket and at the inside top of the bucket holder, you will see a hole or a tube that drains water into the bucket.

Using an 18" long plastic Zip Tie or something similar (NO wire coat hangers, though) that is appropriately sized to fit in the drain hole or tube. Carefully insert the Zip Tie and work it in, until you reach a bend in the tubing. You will need to gingerly work it past this bend, until it either bottoms out or your run out of usable Zip Tie. Then, slowly remove the Zip Tie while rotating (twisting) it. This will dislodge any clogs. Once you start nearing the end of the inserted tip, be prepared for some water to follow.

After completing the above, reinstall the bucket, making sure that it fits "squarely" from top to bottom into the bucket holder. The bottom should not tilt down at all. Plug the unit in, and turn ON the Master ON/OFF Switch. Lower the humidity extraction level to 32 -35%. If you don't have an LED screen on your control panel, set the manual control to Maximum.

One other thing that you want to do on a regular basis. That's remove and clean the air intake filter, if necessary. Be sure to turn the unit OFF and unplug it, before removing the filter.

Hope this helps you to troubleshoot and solve the problem. Please let me know. Thanks.

Yes, it has a washable filter. To access it, remove the water collection bucket and look up just inside the bucket holder. There you should see a tab type handle. That's the frame for the filter. Pull it down and out. Wsh it with warm water and liquid dish washing detergent. Rinse and dry thoroughly, before reinstalling it. DO NOT operate the unit without the filter.

Hope this helped you. Please let me know. Thanks.

snickers, you may have the humidity extraction level set to HIGH. Lower it to 32-35% or if you don't have an LED readout, turn it to Maximum. Be sure that you have 12" to 18" clear air space around the entire unit.

With what you have already completed as far cleaning is concerned (Filter & Coils), the above should solve your problem.

If the machine's compressor runs when you switch it on, then turn the machine on maximum and let it run for an hour or so. Then check the coils in the back with your hand. If they are not getting cold at all, then there is a significant problem with the refrigeration process in the unit. It may have developed a leak and allowed your refrigerant gas to escape, or there may be another internal problem with the compressor. Either way you would need to have it serviced by a fridge technician, or more likely just replaced with a whole new unit since both options can potentially cost about the same.

If the unit runs normally and the coils are getting cold, then make sure they are not totally icing up which will impede the unit's performance. If your dehumidifier is freezing up then that probably means the unit itself is actually working well, and you probably have the unit turned up too high for the conditions.

Try turning down the setting on the unit so that it cycles on and off every few hours and does not run continuously.

Also try using some warm soapy water to clean off any dust or oily residue from the cooling coils in the rear of the unit. Remember to also clean the air intake filter while you are at it.

The ambient temperature in the room may also be a bit too low, so you can try adding some heat to the room if necessary. A dehumidifier will not work properly if the ambient air temperature is too low. Basically, the warmer and more humid the room is, the better they work. Since warm air rises, you can even try lifting the unit higher up off the cold floor onto a bench or table where the air is warmer.

Sometimes the drain tube leading to the bucket is clogged. You can often clean this out by inserting the pointy end of a long heavy duty plastic zip tie and jiggling it around a bit. Do not insert anything metal or sharp into the tube or you may damage it.

You can click on the following link for a general operating and troubleshooting guide with additional tips on effective dehumidifier operation:

http://www.allergyconsumerreview.com/dehumidifier-advice-troubleshooting.html


And here is a link to a tip from another Expert (Heatman101) which includes his very detailed troubleshooting guide for dehumidifiers:

http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in


I hope that was helpful to you, good luck and take care.

If you choose to rate this solution, or Heatman 101's tip using the Thumbs Up scale provided, I thank you very much for your time and consideration.

Joe.

Most of the time, the most common reason is a dirty or clogged air intake filter. Turn the Master ON/Off Switch to OFF and unplug the unit from the wall outlet. Put some old towels under the unit and allow it to thaw completely, before removing the filter for cleaning. Also, if you can access the cooling coils, wiping them down with warm water and a mild detergent (dish washing liquid is fine) rinse and dry completely. A light coating of WD40 after they're dry helps too.

Worse case scenario is that the compressor is low on refrigerant gas and needs recharging. Or the defrost sensor has failed and needs to be replaced.

Depending on the age of the unit, will determine if it's worth repairing. If it's over 5 years old, get a new one. Less than 5 years old, it's worth considering to have it repaired. Contact Goldstar Tech Service (800) 243-0000 for an idea on the cost of repair.

Hope this helps you troubleshoot and solve the problem. Please let me know. Thanks.

The fan, generally only operates when the compressor is running and then for a short period there after. A lot of this depends on which humidity extraction level the humidifier is set on. If it's set high (50%+), it's not going to do much extraction at all. However, if it's set on 32-35%, it's really going to run and extract humidity/moisture. In the case of your unit, which has a mechanical control, rather than electronic control , The control knob should be set on Maximum.

In addition, if you haven't checked and or cleaned the air intake filter recently, please do so. A dirty or clogged air filter will affect the operation of the dehumidifier. Also, place of the unit is very improtant. You must maintain a minimum of 12" clear air space around the entire unit. And be sure to keep it away from heat generating appliances.

In you want to do an in home test to see if it's work properly. Do the following:

1. Place the unit in the bathroom, plug it in, turn it ON and set the humidity extraction level at Maximum.

2. Turn the shower on hot enough to generate steam. Close the window(s) in the bathroom and Do Not turn on the exhaust fan As you exit the bathroom close the door.

3. Wait 15 - 20 minutes before returning to the bathroom and opening the door. Turn the shower OFF and allow the dehumidifier to run an additional 10 minutes. Then check the bucket for any signs of water. If you find some, the unit is working as it should. If you don't find any water, the humidity sensor may have failed or the compressor needs to be recharged with refrigerant gas.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

If your dehumidifier is freezing up then that probably means the unit itself is actually working well. You probably just have the unit turned up too high for the conditions.

Try turning down the setting on the unit so that it cycles on and off every few hours and does not run continuously.

Also try using some warm soapy water to clean off any dust or oily residue from the cooling coils in the rear of the unit. Remember to also clean the air intake filter while you are at it.

The ambient temperature in the room may also be a bit too low, so you can try adding some heat to the room if necessary. A dehumidifier will not work properly if the ambient air temperature is too low. Basically, the warmer and more humid the room is, the better they work. Since warm air rises, you can even try lifting the unit higher up off the cold floor onto a bench or table where the air is warmer.
You can click on the following link for a general operating and troubleshooting guide with additional tips on effective dehumidifier operation:

http://www.allergyconsumerreview.com/dehumidifier-advice-troubleshooting.html


And here is a link to a tip from another Expert (Heatman101) which includes his very detailed troubleshooting guide for dehumidifiers:
http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in

I hope that was helpful to you, good luck.

If you choose to rate this solution, or Heatman 101's tip using the Thumbs Up scale provided, I thank you very much for your time and consideration.

Joe.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

;'
';
';

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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replace the full bucket switch located above where the bucket sits these go bad because all the power goes thru this switch and they go bad quite often

If it does that consistently, then it's likely that the compressor is overheating and shutting down. (It has a thermal overload circuit to prevent a potential fire). Another cause could be a malfunction of the control circuit board which runs all functions of the unit. To check for possible compressor problem, unplug the unit, remove the housing to expose the compressor, plug it back in and power it up. When it shuts down, feel the compressor. It should be warm to the touch, but definitely not so hot that it singes your fingers.

If you find that the compressor is just normal warm, then the control circuit board is shot and needs to be replaced. Check with the merchant or manufacturer for availability & cost. If prohibitive, you're better off simply replacing that unit with a new one.

Hi,

Here is a tip that I wrote that will help you understand why and what you cando with a dehumidifier that ices up.

Dehumidifier is Freezing up and not working

heatman101