Polycom ViewStation ISDN (pcy220011323001) Video Conference - Answered Questions & Fixed issues

Hello.

Please check if this manual is applicable with your unit:

PVX Manual

It is in PDF format so you need Adobe Reader to view it:

Adobe Reader

How many lines (circuits) do you have going to your system? Is it possible they are out of order? Give me your ISDN numbers and I'll try to connect to you. Where are you located? My e-mail address is [email protected]

I have looked all over trying to find this for you and you are correct, it is no longer listed anywhere, but Polycom definitely has it in their archives on a server somewhere.

Contact them at 1 925 9246000 and request the software, they should be able to email you a link to it.

All old links are dead / gone but it must still exist, they wouldn't just leave their customers hanging like that.

Tim

On the Polycom support website the manuals are available.

On the Polycom support website download the documentation for the Viewstation SP. It is very similar.

First you should check if the power supply is working. You can buy a different one on ebay or if you have a second one you can see if that is the cause. If your power supply says "Spectre" instead of Polycom then it is a good chance that the power supply is at fault. Those weren't so reliable.

If you connect other video sources to the back can you see those? If yes, then good chance that you have to replace the camera. You could also check if the camera cables are still all well connected by taking it apart.

I just called Polycom and the guy said it starts with 0003 or 0004. Sure enough I had one of those numbers, it was the same as the serial number on the box the phone came in. This number is found on a sticker on the back side of the phone. Easy to find, but not labeled as a "mac address"

No, i don't think si. The polycom needs an ethernet connection to a router. You might get this working by putting the 3g card into a PC and enabling connection sharing, however even if you got it work itsd a bad solution in terms of:
- Cost
- Reliability
- Security.
ADSL would be better.

Try disconnecting the ISDN module and then cycling the power. If that doesn't work speak to your support provider about repair costs. Ultimately you may need to replace it because of its age (it might be End of Life and not available for repair)

Which exact unit ? This is a known problem with orignal 'Spider' PSUs for the Viewtation range (reboot issue).

RMA it with your support provider

Try FTP

Um; just a thought but if it's software is Win98 and if your system is running XP SP2 or Vista I'd say you really do need a Guru. A simple answer like running in 98 mode under XP/Vista may not work.

As far as the manual goes, "Google" will generally get you what you want. I did and got www.labx.com as a starting point for your manual. many other lisings for it..

Please send me user guide /installation guide for polycom pn4-14xx to [email protected]

Are you able to move the camera using the remote?
If not, then you may have a hardware issue.
If yes, then try to connect to the Viewstation (web interface) using its IP from a Computer.

Let me know what happens

Constant red means it is set and ready to record messages after x amount of rings. Flashing red means you have a message. Please always include the model number is such questions and I can find you a manual. Polycom has lots! https://www.google.com/search?q=Polycom+phone+manual ..

try this on the manual: https://www.google.it/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0CC4QFjAC&url=http%3A%2F%2Fsupport.polycom.com%2Fglobal%2Fdocuments%2Fsupport%2Fsetup_maintenance%2Fproducts%2Fvoice%2Fvortex_ef2280_programming_guide.pdf&ei=Z_j_VNXZH4vlaqq-gdAH&usg=AFQjCNGMJQMh4hSijpy9ic619NkkmlKOPA&bvm=bv.87611401,d.d2s

are you sure this feature is not blocked on your line? check with another phone connected to the same socket if you can dial the same numbers

hello This is not a dialing but trying to connect to the IP address setup in the system. Start editing the IP address giving the one that you would have already allocated to the device in the Router (i.e. 192.168.1.99) and then reboot it. It should connect then automatically. Best regards