Polycom SoundStation 2W (2200-07800-001) Wireless Audio Conference - Answered Questions & Fixed issues

Look for this on amazon. Yes, you need a 4-conductor male plug with a "Y" cable that has a mic jack and speaker/phones jack. Be sure it says it's iPhone compatible.

Hello Risas,
This is a known issue with this product that requires a software upgrade to resolve. Please download "SoundStation2W Software Upgrade" from the Product Support page of our website and follow the included instructions. If you need any assistance please don't hesitate to call for assistance at 1-888-248-4143 Options 2, 4.

Regards,
James

check you do not have the mute button blocked below the silicon cover

WRONG CONNECTION,SORRY I HAD SIMLER PROBLEM,MUST HAV CORRECT CONNECTION-BRAND,3.5,MATRICK.

You need to update the software on the device. I called their support line and the tech explained everything. This has been a common problem with this conference phone.

Please I have the same issue, the receiver cannot hear whjat we are saying our voice is very faint to the receiver as if we are calling from a very far distant location from the phone.

Here is a link to the manual.
http://support.polycom.com/global/documents/support/user/products/voice/soundstation2w_user_admin_guide.pdf
Hope it helps you?

I solved this issue with our Polycom by following the following instructions via the link below.

Upgrade phones with following software:
CVM: Version 1.61
All SoundStation2Ws with software CVM version 1.61 are susceptible to this failure mechanism and must be updated. To upgrade the software, please download theSoundStation2W Software Upgrade application and follow the detailed Software Upgrade Instructions located on the SoundStation2W support page. This issue only impacts the CVM version number listed above.

Requirements:

1. USB cable for the Polycom wireless unit
2. Windows XP machine
3. Download the instructions
4. Download the Firmware Update

try connecting standard analog phone to see if you get dial tone, sounds like you might be connected to a digital port

Hello Edward,
This is a known issue with this product that requires a software upgrade to resolve. Please download "SoundStation2W Software Upgrade" from the Product Support page of our website and follow the included instructions. If you need any assistance please don't hesitate to call for assistance at 1-888-248-4143 Options 2, 4.

Regards,
James

If you're using additional mics, you might have a bad one. If not, you may need a new power supply (plug-in transformer).

egistering Base Station on Polycom SoundStation 2W
Hold down 1,4 and 9 until green & red lights flash. Then hold down the page on the base station.
OR
You can register the base station to the console by:
1. press menu key
2. Select Admin Setup
3. Select Registration
4. You will see "Register with Base Station" in display. Press the Register softkey.
5. You will see "Power cycle base station then press ok". Unplug base and plug back in and press OK softkey.
6. You will see "Press and hold the paging button on the base for 10 seconds"
7. You will see Registering in the display on the console and then it should go to ready mode.

Hi Tina,
You should be able to enter the menu of the phone to re-register it to the basestation. If you are having difficulty getting it to register, I'd recommend using a Mini USB cable to update the software of the phone. If you are still having problems, give support a call: 800 765-9266 (8:00am to 9:00pm EDT, Monday to Friday)

im sure iv seen one fixya product pages
try this model or similar one

the user/admin guide can be downloaded from here
hope that helps

Try to increace volume over the phone settings itself. If its already max, then just replace the mic and that's it.

If you need more detail, just let me know.

Best of luck

You need to buy a Computer Calling Kit from Polycom. That is essentially a cable with a 2.5mm connector to the Polycom Soundstation 2W on one end and two 3.5 mm connectors to the PC Sound card end (one to the Microphone port and the other to the Speakers port).

if you see smoke, it' times to get rid of it. a fire could be next!

go on internet and look for 'free conference' lines hookups we have one but did not set up myself.

You can register the base station to the console by:
1. press menu key
2. Select Admin Setup
3. Select Registration
4. You will see "Register with Base Station" in display. Press the Register softkey.
5. You will see "Power cycle base station then press ok". Unplug base and plug back in and press OK softkey.
6. You will see "Press and hold the paging button on the base for 10 seconds"
7. You will see Registering in the display on the console and then it should go to ready mode.