20 Most Recent Venta Airwasher VS370 2 Gallon Humidifier Questions & Answers


This has happened to me. Check the contact points in the base of the machine. Ours had some corrosion on them. I took an emery board and filed the corrosion off to clean the contact points.

Venta Airwasher... | Answered on Jan 31, 2017


You have a cool mist humidifier there is no steam. Please read manual or look up unit on internet

Venta Airwasher... | Answered on Feb 12, 2012


My Guess is that the reletive humidity in the room is not low enough to see any vapors coming from the machine. Normaly you won't see these anyway. Some models in the stores seem to make more mist than what you get at home. If the humididty level in a room is close to what is coming out of the machine there will be no signs of any mist coming out. Just make sure the filters are clean and check and make sure the water level is going down on the machine and this will tell you its workin. the faster you are using the water in the tank the more you are putting in the air! If this is a hot mist machine then I would say the heating element in the machine is not working.

Venta Airwasher... | Answered on Nov 16, 2010


From the quick research that I did I'm finding 100 hours. That will vary very significantly depending on the mineral content (hardness) of your water. If you have alot of mineral in your water the filter may have to be changed much more often to maintain good operation of the unit.

Venta Airwasher... | Answered on Nov 15, 2009


Filters need to be changed regularly depending on environment may have to change more often.

These systems can be very troublesome. It is possible that you are having mineral buildup in your system from the water supply. You can try adding 1/4 cup vinegar to your water to help clean away deposits. See if that helps .

Venta Airwasher... | Answered on Mar 11, 2009


Every 10-14 days, the lower housing should be wiped out with a damp sponge. The disk stacks should be rinsed off and/or brushed off with a brush or sponge. Periodically, the Venta Cleaner can be used for a thorough cleaning. At all times, care should be taken to keep water away from the motor.

Venta Airwasher... | Answered on Jan 20, 2009


venta-usa.com is your best bet to solving the problem.

Venta... | Answered on Feb 07, 2018


As awkward as it sounds tap water is bad for the unit, Try buying store bought water. If this does not help you will need to change the filter in the system also you can set the desired humidity level to 60% so it will keep pumping if you still have an issue with the product refer to your manufacture. Good Luck

Venta... | Answered on May 15, 2013

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