Nortel i2004 IP Phone - Answered Questions & Fixed issues

Our company is in the business of setting up equipment and providing advice over the phone. We have hundreds of calls a day, now we use a small VOIP system. But the number of calls is already overwhelming the available pool. We need to look for an alternative.

This happens for few following errors: It could be the faulty port on the switch/phone It could be the DHCP settings on your phone.

This means that the firmware is messed up and need to be reloaded using a TFTP server. I hope this helps. If you need further support you can reach me at: http://www.liveperson.com/nortel-guy

• Feature 75 or
• Feature 76 plus the extension you need to pickup.

Try this link:
http://support.nortel.com/go/main.jsp?cscat=DOCUMENTATION&poid=19422
Good Luck!

go to menu --> settings --> network configuration --> server menu and scroll down to server address and give the server ip address and save the settings and reboot

You need to configure your CS 1000 for Personal Directory / Redial List / Callers List through Element Manager. Instructions for doing this are in the IP Line Fundamentals NTP. You can download the NTP from www.nortel.com/support.

Feature 75 if the phone is in your group (see administator), Feature 76 plus DN (extention) to use directed pickup (if you know which extention is receiving a call)

This is a service provider issue contact the service provider

https://youtu.be/AWsEpWfGp5k Here is the detailed link.

Hi, Nortel will have a phone number that you can dial from any other phone to retrieve your messages.

It looks like this is possible see the manual. https://btbusiness.custhelp.com/euf/assets/TelephoneSystems/BCM/BCM4/CallDetailRecordingSystemAdministrationGuide.pdf

Remember to hit "Feature" first. Dialing **7827887 by itself does nothing.EG;1 - Feature **7827887 (STARTUP) 2 - Enter installer password 266344 (CONFIG) 3 - Change to template desired (square, hybrid, or PBX) 4 - Press NEXT to apply the templateEdit: Make sure you have access to the phone pool as admin and that there are no restrictions set on the phone itself. The same thing was happening to others and was detailed herehttp://www.tek-tips.com/viewthread.cfm?qid=983869

Enter the admin mailbox (usually FEATURE 981). Follow the prompts to enter the mailbox change menu for the box you need to reset and select the "reset password" function. This unlocks the box and sets the password to 0000, which will then prompt the user to enter a new password when the mailbox is opened. Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/dave_fb2c45146b845cea

There is a call back feature in the system. Sometimes when you receive an internal call from another extension and you are on another call the caller will hit callback. You actually have to return the call to that extension to stop the light from flashing.

It is a long time worked on nortel. check the cards have inserted properly with the interface. that would be my first look.

Hi I have found a manual here which gives information regarding key codes and serial numbers on Page 66. It can be downloaded and saved in pdf format from here: http://data.manualslib.com/pdf2/31/3005/300494-nortel/callpilot.pdf?bc5faed6f2944386bbe43827bb387143 I have not found anything regarding serial numbers and Country of Origin, although I expect that a Nortel engineer would have such a reference, I just can't find it in the public domain - Sorry. Hope this is of some help even if not as complete as I would prefer, if so would you please register that with Fixya Cheers

To turn off the auto attendant: Press the program key. The display will indicate: PLEASE SELECT PNON ANSW OTHER Press the key under ANSW. The display will indicate: AUTO ATTND: ON BACK CHANGE NEXT Press the key under CHANGE. The display will indicate: AUTO ATTND:OFF BACK CHANGE NEXT That's it. Now press the program key to finish. If you need more detailed instructions, please follow the user manual: Nortel pdf manual

Check your cables and make sure everything is plugged in! Also make sure your company doesn't have any restrictions for the number you're trying to call - it can happen sometimes. If everything fails try to consult the user manual.Nortel t7316 pdf manual

To find internal ip1. Click start-> run->cmd and press Enter Command prompt dialog box will appear on the screen . 2.In that type ipconfig to view your ip address. If you want to determine your external/WAN ip address visit Ip-details.com