Hello Anne
I don't know if you are interpreting this wrong or if it's me , but this site (Fixya.com) is not affiliated with Wenzel Sport and Outdoor and does not host customer service on their behalf.
Here is a link to Wenzel contact us form (
CLICK HERE). Alternitavely , you can contact them by phone on 1800-3258368.
Also , I would recommend you ask for our customer service department not to bill you for this help as I cannot resolve you issue. Do so by clicking HERE.
Please correct me if I am interpreting your question wrong so I can assist you in any manner possible or refer you to another expert for advice.
Kind Regards
Stephan Reichert