Need replacement parts
Unfortunately, Nostalgia Electrics has stopped (AGAIN!) production of the ICM-517 and ICM 562 Soft Serve Ice Cream Makers. And the company customer service is a "bear" to get a call back from. You could go to the Helman Group, LTD website or the Nostalgia Electrics website and click on customer service and type in your request, but don't expect a quick answer. And there is an 800 # to call also, but you will only get the voice mail and leave a message. No live person, just a call back, if you're really really good and really lucky. It's a shame they have so much trouble with these, they seem to do well with the Popcorn machines, cotton candy, and drink machines, hot dogger, ect. You'd think they could debug this one too. Kindest regards, Joe.
on Jan 22, 2009