Hi Fay, it's Jack at Dyson.
If your DC39 Multi Floor's turbine head has stopped spinning, this could mean there's a blockage in the turbine head, wand, hose or lower duct hose. This could reduce the airflow passing through the machine, which in turn will affect the turbine which powers the rotating brush bar.
It's also a good idea to check the Turbine head is free of any threads, hair or other obstructions:
If you need further help once you've given this a go, you can reach our experts at the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).
Hi there, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC39 Multi Floor, but from what you've described it sounds like your machine may have a blockage in the floor tool, wand, hose or inlet duct. This is simple to resolve by following each of the steps shown in our video guide:
If you continue to have issues with the suction performance or the brush bar in the Triggerhead floor tool after checking for and removing any obstructions, our experts are on hand to help you further. You can reach the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
I'm sure you've figured it out by now but there is a button located next to the handle of the canister and you simply click there to release it.Hopefully that helped!Longmont Epoxy Garage Floors
Hi there, it's Jack at Dyson.
I'm sure we can help with some advice on cleaning and maintaining your DC39, but can you please confirm if there's a specific part of the machine you need help cleaning? The advice will differ according to which part of the vacuum you're concerned about.
Alternatively, you're welcome to call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Joanne, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC39 Multi Floor. If the brush bar only seems to be working intermittently, we should be able to help - and if a replacement part is needed we can confirm if this is covered under our 5-year warranty.
When you have your machine easily to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We'll look forward to hearing from you.
two faults, mainly battery.
A flashing blue light indicates that there is no power, please charge the battery. A flashing amber light indicates that there is no power or a temporary fault (e.g. too hot/cold). A flashing red light indicates that there is a fault, please call the Dyson Helpline.
If your Dyson Airwrap hair styler is turning off at certain heat settings and the red light is blinking, it could indicate a potential issue with the device. Here are a few troubleshooting steps you can try:
1. Check the power supply: Ensure that the Airwrap is properly plugged into a functioning power outlet and that the power cable is securely connected to the device.
2. Reset the device: Unplug the Airwrap from the power source and wait for about 30 seconds. Then, plug it back in and try turning it on again. This reset may resolve any temporary issues.
3. Clean the filter: The Airwrap has a filter located near the base of the handle. Check if the filter is clogged with dust or debris. If so, gently clean it with a soft brush or by rinsing it under running water. Allow it to dry completely before reinserting it into the device.
4. Check for overheating: The red blinking light on the Airwrap can also indicate that the device has overheated. If this is the case, it may have an automatic shut-off feature to protect against damage. Allow the Airwrap to cool down for a while before using it again. Make sure the vents on the device are clear and not blocked by hair or other obstructions.
5. Contact Dyson support: If the issue persists after trying the above steps, it's recommended to contact Dyson customer support for further assistance. They can provide specific troubleshooting advice or arrange for repairs if necessary.
Remember to refer to the user manual or Dyson's official support channels for the most accurate and up-to-date information regarding your specific model of the Dyson Airwrap hair styler.
Where did you order the 'Genuine Part' from. It sounds like a Genuine copy made in China like the brush that was sent to me. Genuine parts only come from Dyson direct. Mine came from Amazon.
https://www.google.com/search?q=genuine+dyson+bin+replacement
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If the vacuum cleaner's airways become blocked, the device will automatically shut off to prevent damage. Check for blockage at the power head. It probably runs when not flat because it can suck air past the blockage.
If the vacuum's filter is full of debris, the vacuum may lose suction, causing the device to turn off automatically...which I doubt in your case.
Be cautious removing the blockage for sharp objects.
Best to you
If you need further help once you've given this a go, you can reach our experts at the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).
