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Brinks 50 mm Laminated Steel Padlock Questions & Answers
Can I order more keys? I went to make a copy and it did not copy exactly (slightly off).
Take the lock with you and Lowe's should stand behind their work. The key machine needs to be adjusted correctly and the operator needs to know how to cut a key correctly. Once you find a reliable hardware store, you'll want to patronize them. The newer automatic cutting machines are not, necessarily more accurate. In fact, they can be completely wrong for some locks and keys. Imported locks are not always made to the same specs as well-known brands, even though they use the same key blank.
What happened to the lockwas a keyed entry twin pack one came apart why?
Janice the part you are describing is called a snap ring, and it probably is intended to hold the knob assembly together. If you are feeling courageous, you could take the one that was assembled correctly off the door and see if you can locate where the snap ring is supposed to fit. Arguably this is a manufacturing defect, and as the product has a lifetime warranty, I would suggest contacting Brinks. Toll Free: 1-800-562-5625 Your product number is 2103-109.
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