20 Most Recent Bosch Nexxt 500 Plus WFMC5301UC - Page 2 Questions & Answers

There is suppose to be an outlet that opens up at the same time water enters ( to flush out softener). That outlet is either stuck shut or the wire fell off (I believe this is a little solenoid plunger with a wire attached). It is common for wires to come loose from the vibrations of the machine

Hi from retired Englishman in SW France,

It is necessary to ensure absolutely that the machine has all 4 feet very firmly on the floor, and I mean firmly ;-0)
Doesn't matter whether it is empty or not but switch it off then-
very firmly push one front corner diagonally into the centre of the machine and see if the machine moves or rocks AT ALL, even the slightest. If it does you will need the open-ended spanner which came with the (new) machine........which of course went missing a long time ago?!! An adjustable spanner will suffice.
Adjust the foot under that corner downwards until it is very firmly- almost pushing- against the floor but not so far that the corner lifts up!
If this corner did not rock do the same to the other.
Once you cannot rock the machine the slightest little bit, screw the locking nuts up tight to the underside of the machine so that they will not move. Ideally the rear feet should also be locked.

(If this has not cured the problem it is possible that the internal suspension is malfunctioning.)

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

check your owners manual to be sure, but I think this code means that your aqua stop hose detected a leak and you have to replace the hose.

Make sure there are no leaks from the machine. look behind it and check the water inlet hose and connectors for any damage. Also look under the machine for any water as this may indicate a leak from the internal hose and pipe work and / or water pump. Also check that the outlet hose is completely clear of debris and soap scum build up and check that the filter is clean.

To keep the machine clean of waste build up and to keep any bad odours away
1. Remove all items from the washer.
2. Open the dispenser drawer and 2/3 cup (160 mL) of liquid chlorine bleach to the bleach compartment. DO NOT use more than 2/3 cup (160mL) of bleach per cycle as this will lead to product damage.
3. Close the washer door and dispenser drawer.
4. Select the Clean Washer cycle or a full wash cotton 104 F wash (40 C). DO NOT use any higher temperature as this will cause unnecessary fumes
5. Press Start and allow cycle to complete.
6. After the cycle is complete, leave the door open slightly to allow ventilation and drying of the washer interior.
7. Repeat the cleaning procedure monthly

Hello and welcome to fixya.

The E13 error code on the WFMC series Bosch washer`s refer to a drainage problem, as you may or may not already know. ( or in Bosch terms "pump time exceeded" )

What you may have is either a clogged pump, improper detergent being used, ( must use "HE"/lo-sudsing detergent ) hence suds not allowing a proper drain cycle, or wires loose at the pump...the later being the least likely.

You haven`t mentioned if you`ve checked the pump...just hoses as you did mention.

Anyway, here`s the most likely way to remedy a E13 code.

**Unplug the washer from the wall or turn off the breaker before attempting any repairs**

1. Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, I can't say, hopefully you won't get wet. ( maybe you`re lucky enough to be close to a floor drain )
2. Locate the round door on the front of the machine (about 6" in diameter, lower right corner)
3. Find a drill bit or small screwdriver that fits in the hole in the round door.
4. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful or wear chain-mail gloves).
5. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a red ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan ) There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out.
6. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the error code.
7. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.
8. Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks.

Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first.

Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.

Thank you for coming to "fixya" and good luck.

macmarkus :)

Hi, i had an E-13 error code on my Bosch 500 series washer. The drain pump impeller was plugged. Access the drain impeller at the bottom front right corner. Just put a pen in the hole and turn the cover. Then you need to manually drain the washer. I used a shop vac by just turning the cap until it started to leak and vacuum the water as it comes out, this takes quite a while. When you get it drained you can take the cap completely off. When I did I found a wipe in the impeller. I took it out and put it back together and the washer worked just as before.

Take care

The interlock has failed most likely. Its a small electronic part that the door catch connects into when you close the machine door. Its tricky to release but can be done. Unplug the machine, remove the lid, put your hand down the front of the machine to where the door catch goes in and fiddle until it releases. It takes a bit of luck when you dont know what your looking for.

Its possible that if moisture is remaining in your dryer that your vent pipe is blocked or partially blocked. Check your vent pipe for blockages,

Hi,
The problem is with the inlet valve please check weather the proper power supply is going for inlet valve after that if it is ok with power supply. kindly replace the inlet valve

Most washers have dedicated Spin only prog.
Refer to your user handbook, if you do not have one, then ring the manufacturers help line, they usually have a dedicated number for customers with problems such as yours.
Please rate my solution.
Thanks.

if lid safety switch is bad washer wont operate

nothin

Hello.

The best way to show you is by video. Try this link and let me know what you think. It is not your model but you will get the idea.
http://www.youtube.com/watch?v=IgNP9ScdgDo

The same issue occured with me. I spoke with Customer Service as the unit was still warrantied at that time. A Technician come out; his experience was common with this Bosch unit as he had learned over the months that Bosch has sub-contractors that supplied faulty and/ or sub-par circuit boards and components. This particular board was replaced and the incident did not recur.

you maybe choose a wool programe it seems to be like that pleas try 1st to select a cotton program