My ref/frez is out of plumb- how do you adjust the feet?
I found a solution in another question for a different fridge. I believe the solenoid that opens and closes the trap door for the ice is not functioning, causing the ice to either always crush or stay cubed, depending on the orientation of the metal rod that runs along the bottom of the ice bucket. Pull out the bucket and slightly twist this metal rod in the opposite direction, reinsert the bucket, and you should now have the opposite of what you had before (crushed vs cubed, vice versa). The solenoid should rotate this rod for you, but if it's busted then that doesn't happen. If you always use one type of ice, you'll be fine, but if you want to choose between crushed/cubed, you'll probably need to replace this solenoid.