There is no spring inside the drum that may come off except for the spring and wire hoop assembly that securely holds the door seal to the outer lip of the door opening.
Check to make sure that this spring is in its proper position at the bottom of the door opening as shown in the photo above.
It will help determine what really the spring is if you can post photo of the said spring including the exact model number of the machine. You don't
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step 1- remove the face of the dryer, then remove the cover for the fan, check to see if object is blocking the fan, if object is there , remove object, if not go to step 2 step 2- check to see if the belt is broken, if the belt is broken replace the belt. step 3 - remove the belt from the motor and turn the dryer on, if the motor doesn’t turn then you need to replace the motor. These are the only causes.
Jane, check to make sure that the drain hose has a air gap in the drain. Sometimes you will get a siphoning effect if you don't have the gap or it is pushed down to far in the drain. If this is not your problem, it's probably a timer issue...Catriver..post back
Have you checked the drive belt and the motor brushes? Also check if there is voltage getting to the motor. Does then drum fill with water, and carry out the wash cycle fully but without the drum moving? If so it is likely to be either the motor, brushes, belt or relay pcb
Have you checked the drive belt and the motor brushes? Also checknifnthere is voltage getting to the motor. Does then drum fill with water, and carry out the wash cycle fully but without the drum moving? If so it is likely to be either the motor, brushes, belt or relay pcb
Hi. I found this link, https://www.youtube.com/watch?v=wcBosxT6Ujk although it's rather long and complicated. He does make the point, however, that often problems with a washing machine emptying are because the pump is blocked. Personally, rather than opening up the whole machine, I find it easier to tip the machine about 45° and get a plastic bowl underneath to catch the water when you take off the pump hose. To do this you will need pliers to open the spring clip on the relevant hose.
But, yes, it can be a lot of water, so it's better to keep the pipe ready to put back halfway through, so you can empty the bowl, then resume. Have fun!
Hope this helped.
Did you remove the locking bolts from the back of the drum? If you did and it's a new machine, contact he retailer for warranty. If not, probably the belt shot loose from the drum and it means you have to disassemble the entire machine to fix it.