Hi
The problem is probably with the flow meter which is a turbine unit that is installed before the pump. Either there is a blockage or the unit is bad. Have to open the machine to get into it. Remove the brew unit and clean the screen on the unit, then insert unit, and open steam/hot water valve to prime. If that does not work then there might be malfunctions with the pump. Also take out everything water tank, dreg draw and brewing unit and have the door opened to the brewing area. Leave it for about 1 minute and then put it back together again. If this doesn't help, please check if the machine responds to removing the dreg draw, beanlid. If they respond make sure that the water tank is filled to maximum. If it don't then the water tank sensor is faulty.
Please get back to us if you have further query or else please accept this "particular" solution.
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