Communication error to the scanner head. Possible causes, a loose connector or a fritzed scanner head.
I quote from the Canon Support:
Issue:
ERROR LCD: Error Code 5010
Solution:
The MP510 may require repair
Unfortunately, the issue you describe seems to indicate that your
product requires repair service. Canon has excellent service options
and we are eager to provide any assistance you may need. Click the link
below to locate an authorized service facility and obtain further
instructions.
Find a Service Location
If
you still have questions about the issue you are experiencing, a
Technical Support Representative will be happy to answer any question
you may have. You can contact us through the email link or phone
numbers listed below.
- Obtain Support by Email
- For
toll-free technical support*, please call 1-800-OK-CANON
(1-800-652-2666) during regular business hours (currently Monday-Friday
10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).
* There will be a pay for support charge if your product is out of warranty (see next section, below).
- Toll-free TDD Support Line for the Hearing Impaired is available Monday - Friday (excluding holidays) at 1-866-251-3752
- Technical Support is available for Customers in Canada at 1-800-OK-CANON
If your printer is no longer under warranty :
- For
toll-free technical support*, please call 1-800-OK-CANON
(1-800-652-2666) during regular business hours (currently Monday-Friday
10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).
*Pay
for support is required on all units outside their original warranty,
unless covered by a Canon Extended Service Plan. If it is determined
that there is a hardware failure, you have the option to purchase a new
or refurbished product from our current product line, which includes
units with Canon?s new ChromaLife inks, PIXMA Technology, a limited
manufacturer?s warranty, free next business day shipping and discounted
pricing. If you elect to take this option, the pay for support charge
will be canceled.
So we may better
assist you, please make sure that you can access your Canon product and
have the following information available when you call:
- Product model name and serial number.
- Computer's operating system; for example Windows XP.
- Message displayed when the problem occurred.
- Steps you've already done to try to solve the problem.
We
look forward to helping you rectify the issue you are experiencing and
are always available to provide any assistance you may need.