Canon MP610 Photo All-In-One Printer - Page 5 - Answered Questions & Fixed issues

Communication error to the scanner head. Possible causes, a loose connector or a fritzed scanner head.

I quote from the Canon Support:

Issue: ERROR LCD: Error Code 5010
Solution: The MP510 may require repair

Unfortunately, the issue you describe seems to indicate that your product requires repair service. Canon has excellent service options and we are eager to provide any assistance you may need. Click the link below to locate an authorized service facility and obtain further instructions. Find a Service Location
If you still have questions about the issue you are experiencing, a Technical Support Representative will be happy to answer any question you may have. You can contact us through the email link or phone numbers listed below.

• Obtain Support by Email
  
• For toll-free technical support*, please call 1-800-OK-CANON (1-800-652-2666) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).
  
  * There will be a pay for support charge if your product is out of warranty (see next section, below).
  
  
• Toll-free TDD Support Line for the Hearing Impaired is available Monday - Friday (excluding holidays) at 1-866-251-3752
  
  
• Technical Support is available for Customers in Canada at 1-800-OK-CANON
  

If your printer is no longer under warranty :

• For toll-free technical support*, please call 1-800-OK-CANON (1-800-652-2666) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).
  
  *Pay for support is required on all units outside their original warranty, unless covered by a Canon Extended Service Plan. If it is determined that there is a hardware failure, you have the option to purchase a new or refurbished product from our current product line, which includes units with Canon?s new ChromaLife inks, PIXMA Technology, a limited manufacturer?s warranty, free next business day shipping and discounted pricing. If you elect to take this option, the pay for support charge will be canceled.
  

So we may better assist you, please make sure that you can access your Canon product and have the following information available when you call:

• Product model name and serial number.
  
• Computer's operating system; for example Windows XP.
  
• Message displayed when the problem occurred.
  
• Steps you've already done to try to solve the problem.

We look forward to helping you rectify the issue you are experiencing and are always available to provide any assistance you may need.

You can download the drivers for Canon PIXMA MP160 from the Official Canon support site and install you printer. Following are the links

Click here select the drivers and utilities according to your Operating System

GoodLuck!
Dont forget to appreciate the solution if I could have been of any help!
CreativeTECH

JUST OBSERVE THE LIGHT IS IT BLINK OR NOT IF BLINKING REMOVE THE CATRIDGE BRING THE HEAD LEFT SIDE THEN PUT THE BLACK CATRIDGE THEN KEEP COLOUR CATRIDGE MAY BE CATRIDGE PROBLEM

Here is a link to all the ink cartridges and their model numbers:
http://www.databazaar.com/Inkjet_Cartridge/Catalog/PIXMA_MP610_2169.html
Thank you,
Lee

If you are using photo paper, try other side. Otherwise, do clean heads from menu.

good luck

buy a different kind of printer

Right after you click Print, and the printing window comes up, click on Preferences. On there you should put a tick on Greyscale printing, or Black ink only whatever option shows up.

An error occurred in the AP motor during
purging operation.

Possibly the :

Logic board ***'y (QM2-

3078)*1
- Purge unit (QM2-2925)
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

If problem is same after running a self test from printer, then prob. you have clogged nozzles; remove cartridges and soak (surface) of head into hot water for 20 sec. and test over a tissue. Repeat untill ink is seen on tissue.

If no use, then make sure you have enough ink in the cartridges. Otherwise, refill or replace.

good luck and pls. don't forget to vote. Thanks

Hi, the problem you are having could be a software problem, what you should try first is to disconnect the printer from your computer then uninstall the software for the printer, then start all over again and reinstall the software then connect the printer to your computer doing this should solve any software related problems you may be having, it could be that the software is now corrupt or could even be a virus you picked up somewhere.

if you are unsure on how to uninstall the software give me a shout back ok but it will either be under the start button then all programs then find the software in the list highlight it with the mouse then it should have an option for uninstall if it dont you need to go into the start button then choose control panel then add or remove software then uninstall it that way just remember to unplug the printer from computer first then dont plug it back in until you have put the software back on your computer then hopefully that will solve your problem.

if it dont give me a shout back and ill do my best to assist you further ok

Hello,
on the printers control board you have a buton that is called Resume/Cancel, it is the buton near the copy black and copy color butons. You can recognize it by the red triangle in a red circle.
Press this buton for at least 10 seconds, if the error is not gone from the first time press and hold the buton for at least 10 seconds for the second time.
Now the printer will have the ink level counter disabled but do not worrie it will worj just as well.

Hi

I m sorry but your printer is off
you need to replace it

Try do a auto head alignment in case the printer is off center. Go to your main menu of your printer then setting - maintenance - auto align head. This should fix your problem if not try a manual head align this will print a piece of paper out and you can scan it through.

The printer do not recognize the ink cartridge. Tray to keep pressing the ENTER button for 5-6 seconds, the one marked with a small triangle into a circle. The cartridge must be the same type and compatible (40-Black, 41-Color or 50-B, 51-C)

Have you tried cleaning the Printhead unit? if not, remove all the cartridges, uninstall the printhead and clean the nozzles with Printhead cleaning kit or you can use the tap water. Let me know if the problem persists after this. Good luck. Thanks for using FixYa.

Open the Applications folder on the hard disk on which MP Navigator is installed, then open the Canon Utilities folder and double-click the MP Navigator 3.0 icon. MP Navigator opens.
2. Point to Scan/Import and click 'Photos/Documents (Platen)'.

3. Place the document face-down on the platen glass, and select 'Document Type'.
How to place the document and Document Type depends on the document to be scanned.

How to place the document
Allow 3/8 inches (1 cm) or more space between the edges of the platen glass and the document.
Align a corner of the document with the corner at the arrow of the platen.

• When you select Color Photo or Black and White Photo, the position or size of the image may not be scanned correctly if you do not leave 3/8 inches (1 cm) or more space between the edges of the platen glass and the document.
  
• When you select Color Photo or Black and White Photo, the position or size of the image may not be scanned correctly depending on the document. In such a case, select Document Size such as A4 or Letter according to the document to be scanned.
  
• When you select Magazine(Color), the Descreen function will be enabled and scanning takes longer than usual. To reset the Descreen function, disable Descreen in the Scan Settings dialog box.

4. Click 'Specify'... and set the preferences as required.
The Scan Settings Dialog Box opens. Specify the Document Size and Scanning Resolution.

• When Document Size is Auto Detect or Auto Detect(Multiple Documents), the position or size of the image may not be scanned correctly depending on the document. In such a case, select Document Size, such as A4 or Letter according to the document to be scanned.

5. Click 'Scan'.
Scanning will begin.
When the document has been scanned, the scanned image is displayed in the Thumbnail List area.

Make sure that there is not a jam in the paper intake well. remove the paper and tilt the printer towards you and lightly tap the back to dislodge anything that might be up there. Also, you can use an air can to spray in the well as well and that really is great as it cleans the dust out too... PLEASE let me know if this dows not work and we can dig deeper, ok??!! Pleasure to assist this evening.... Guy :)

Clean all rollers in the paper path..pay particular attention to those beneath the path that the carriage travels on

You can scan when out of ink. You have to press and hold the reset button (red triangle inside a circle) for five seconds which tells the printer to ignore ink problems and continue.

U052 is the error code for a bad printhead, not a bad ink tank, so that is a little odd. First try another ink tank, even your old one. Are you using refilled ink tanks? I see a lot of odd problems with refilled ink.
If a new tank doesn't work, you need a new printhead. It is user replaceable.