Polycom SoundPoint IP 550 IP Phone - Answered Questions & Fixed issues

Plug the phone in and allow it to boot up. Once the home screen is displayed, press and hold the 4, 6, 8, and * keys for about three seconds, or until you hear an audio alert and the phone asks you for a password. Enter 456 (default Admin password) and the phone will default itself. If the password has been changed, and 456 does not work, enter the MAC address of the phone as the password. Entering the MAC address of the phone will only reset the Admin password to the default, so it will probably be necessary to repeat this procedure, entering 456 the second time, to factory default the phone.

Are you using this as a stand alone unit or configured for an Asterisk server? You say you got a new modem, so are you using the same router? If not, you may need to open some ports using port forwarding rules. How that is done depends on the type of router.

This sounds like an RTP stream issue. While SIP runs on port 5060 by default, the actual audio is run on much higher ports, 10000 and up. If your pbx system is not on a public address and you are forwarding traffic to your pbx via a router, check the RTP port range in your pbx and make sure you are forwarding those ports correctly. By putting the call on hold, you stop sending out audio traffic restart sending audio when you pick the call back up. By forwarding the entire RTP range to your pbx, this should fix your issue.

Gene,
The computer connectors are so designed that only the correct can be connected to the correct socket. So if it fits it is meant for that socket.
At boot up please press F2 and enter the BIOS. Here look for Boot up sequence. Your PC seems to the set to boot up from a LAN server. Change it to HDD.
You do need a router. Whether a wired or a wireless is your choice.

On the phone, press the menu button, then status, then IP status or whatever and get the phone's IP address. Write the ip address down. On your computer, open up a web browser and input the phone's IP address into the address bar and press enter. This should arrive you at the web gui for that phone. It'll probably ask you for login credentials; by default, the name is "Polycom" (yes , it is case-sensetive) and the password is 456. Once you are logged in, you should see several links like "General" "Network" "Sip" and "Lines". click on Lines. under "line 1", you will see the configuration for that line. simply duplicate the entries for lines 2, 3, and 4.

Voicemail systems are a function of the PBX that the phone is connected to, not the phone itself. If you do not have administrative access to the PBX, there is no way to reset the password from the phone unless you know what the password currently is. What kind of premise PBX or hosted PBX service is the phone connecting to?

Without knowing what phone .... I would say "Press DND" again

Transmission circuit is responsive, however the speaker seems to be defective or the receiver section has failed. This is an internal function whereby the unit requires inspection by a technician to correct the issue at hand.

Try this password 9418941962

If you know how eo access your configuration control panel then assign a Static IP address or place that assigned address on the other side of the firewall (DMZ). Steve Medley

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Keep a backup on your hard drive or a backup. The backup system is a free service supplied by your internet provider. If you use it daily or after every update, there will never be an issue.

If you are in the middle of a contract, then cutting your wages is almost certainly a violation of your employment law rights. While I am by no means an expert on this matter, I did have a similar issue years ago - mid-contract wage cuts - and I hired anemployment attorney to fight the case on my behalf. It turned out that my employer was basically looking to scare people into taking the wage cut. They got into some pretty serious legal trouble for their transgression, and nothing happened to me in terms of wage cuts after that. If you are between contracts, your employer can re-negotiate your salary, but as far as I am aware, if you are in an agreed-upon contract, they cannot just decide to reduce your salary. If you want to settle matters, contest this action with support from a legal professional.

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This fault / alarm / warning is not listed anywhere and the company is no longer in business. Turn over the console and see if there is a door for a back up battery. It may be warning that it is running out. Do the same with the main control unit. You could also try powering off the main unit for 10 minutes to reset the software. https://www.google.com/search?q=dukane+model+no+acc5+administrative+control+console+chirping This is the unit that drives your admin console http://serialsistemas.com.br/duk/2/85101-0025%20--%20MCS350.pdf ..

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If it is installed, probably.