Although I'm fairly confident about this answer, I'm not 100% certain. Looking at the manual, these look like phones that either have a server they report to and get their time from or set their clock automatically themselves using NTP or the like.
This is a link to the PDF manual: http://phone.manualsonline.com/regman/exit/ct?url=aHR0cDovL2RsLm93bmVyaXEubmV0LzEvMWU1MTVjZTctNjQ2My00ZGUwLTlmMjctM2NiMGVlNWU5YjY1LnBkZg,,&target=productDoc&idDeviceType=3401&idMfg=1580&idProduct=341492
I think that the video may help work out your groups on the Samsung prostar DCS, there are over 60 'how to' videos at www.abbeytelecom.com ,(usually the main operator group is set as '500' with subsequent groups '501' 502' etc)
It sounds like your ISDN line has a fault or the Line card in your system ,although this shouldn't affect internal calls, you need to call your maintenance provider or find a Samsung Telecoms Engineer. I have posted a sample video for you which is one of nearly 70, explaining how to programme soft keys etc on the Samsung Prostar. we have posted these on youtube under 'abbeytel'. For written instruction visit
I've posted a really easy to follow Video for you on how to change the date and time on the SamsungProstar ( up to 70 more like this are available from abbeytel on youtube, all relating to issues on the Samsung Prostar) or go to http://www.abbeytelecom.com
Please watch the attached video showing how to change the date and time on the Samsung Prostar - we have uploaded just under 70 of these 'how to' videos on youtube under 'abbeytel' or a written version is at http://www.abbeytelecom.com
Rather than write a complicated list of how to change the date and time on your samsung DCS I have posted a 'how to' video for you to watch ( over 60 more like this on youtube covering many issues, a written version is available at
This problem is either a fault on your ISDN line or a fault on your card in the Prostar system so you need to find a Samsung telecoms Eingineer. for other problems we have 60+ videos on youtube searching 'abbeytel' ( I posted a sample for you to look at) or visit http://www.abbeytelecom.com
Hi this sounds like your mailbox needs re-setting up, so you need to find a Samsung Telecoms Engineer, I've posted a video to see if this helps with the other voice mail users. Visit
I have uploaded a video which hopefully will help with your programmimg issue on your prostar DCS, ther are lots more on YouTube which relate to the prostar DCS search abbyetel, or visit www.abbeytelcom.com
It is possible that the outside lines have been blocked in the programming of the Samsung IDCS 28D system. You can try the following steps to unblock the outside lines:
On a phone that is working, press the TRANSFER button and dial 200.
Enter your system password. If you don't know your system password, you may need to contact your phone system administrator or service provider.
Press 713 for "Line Block Release".
Press the button for the line that is blocked (in your case, all 4 lines).
The display should show "RELEASE OK" for each line that is unblocked.
Hang up the phone.
If this doesn't work, it is possible that the phone system may need further troubleshooting or programming by a technician.
To unblock the outside lines on a Samsung IDCS 28D system, you can follow these steps:
Press the "Transfer" button on your phone.
Dial "741".
Press the "Transfer" button again.
This should unblock the outside lines on your system. If this does not work, you can try resetting the system by unplugging it for a few minutes and then plugging it back in. If the issue persists, you may need to contact a professional to troubleshoot the system further.
It's possible that when you cleared the forward on no answer, the voicemail setting on your Samsung iDCS 28D was not properly restored. Here are some troubleshooting steps you can try:
Check your voicemail settings: Dial 604 and press the "Speaker" button. Enter your extension number and press the "Speaker" button again. The system should confirm that you have entered the correct extension number. If it does not accept your extension, try dialing from a different phone to make sure that your extension is still active.
Verify your call routing: Dial 601 and press the "Speaker" button. This will show you the current call routing for your extension. Verify that "No Answer" is set to go to your voicemail box. If it is not, you can change it by pressing the "Speaker" button and entering the appropriate code for voicemail (usually "72").
Restart the phone system: If the above steps do not work, try restarting the phone system. You can do this by unplugging the power cable from the phone system for a few seconds and then plugging it back in.
If none of these steps resolve the issue, you may need to contact your phone system administrator or IT support for further assistance.
If an extension light on your Samsung OfficeServ DS-5038S phone is flashing red and dialing the extension gives an engaged tone even though no one is using the phone, it's possible that the extension is stuck in a busy or engaged state. Here are some steps you can try to resolve the issue:
Check the extension: Go to the extension in question and make sure the handset is on the hook and that there are no other phones or devices using the line.
Restart the phone: Try restarting the phone by unplugging it from the power source for a few seconds, then plugging it back in.
Check the programming: It's possible that there is an issue with the phone's programming. Check the phone's user manual or contact your phone system administrator to ensure that the extension is programmed correctly.
Check the phone system: If the issue persists, it may be necessary to check the phone system itself for any issues that could be causing the extension to appear busy or engaged.
Replace the phone: If none of the above steps resolve the issue, it's possible that there is a hardware issue with the phone itself. Consider replacing the phone or contacting a qualified technician for further assistance.
It's important to note that some phone systems are configured to automatically put extensions into a busy or engaged state after a certain period of time to prevent unauthorized access. If this is the case, contact your phone system administrator to adjust the settings accordingly.
Hi,
for the phone that is malfunction, you'll need to setup as if it was brand new. The outage probably caused it to lose most of it's memory from the initial setup. To avoid having any difficulties, please reference the manual as you're going through these steps. Thank you.
