Hello, Billy -
I have no idea where N1 City is located. Nor do I have any idea what business you are complaining about.
In case you do not realize it,
Fixya.com, where you posted your complaint, is a website intended for asking and answering questions on how to go about REPAIRING THINGS. It is not a consumer complaint website for any location or business ANYWHERE.
Fixya receives questions from people worldwide.
I suggest you find the telephone number for the N1 City business which concerns you, make a phone call, and speak with the manager to discuss your concerns.
I am answering from the USA.
Best wishes.