20 Most Recent Dell 1720dn Laser Printer - Page 6 Questions & Answers

There is a little sensor arm under the cartridge. It gets stuck in the down position. Pop it up and it doesn't see a jam anymore

Change software settings
or change the cartridge

Ok the following instructions will help you reset the ip address of your printer however you must use the origina driver cd to do this. Follow the instructions below if you have no print server involved with this network. If you do use a print server let me know ok?

Print and Check the Network Setup Page

1. When the Ready/Data light is on solid, press and release Continue to print a menu settings page and a network setup page.
   
   
2. Under the Standard Network Card heading on the network setup page, make sure Status is Connected.
   
   

If Status is Not Connected:

• Make sure the Ethernet cable is firmly plugged into the back of the printer.
  
  
• Plug the Ethernet cable into another wall outlet.
  
  

1. Under the "TCP/IP" heading on the network setup page, make sure the IP address, netmask, and gateway are what you expected.
   
   
2. Ping the printer and verify that it responds. For example, at a command prompt on a network computer, type ping followed by the new printer IP address (for example, 192.168.0.11):
   
   

ping xxx.xxx.xxx.xxx
If the printer is active on the network, you will receive a reply.

1. If your printer doesn't respond, or if the IP address is not what you expected:
   
   
   1. Insert the Drivers and Utilities CD into your computer.
      
      
   1. The Drivers and Utilities CD should launch the installation software automatically.
      
      

If the CD does not automatically launch, click Start® Run, type D:setup.exe (where D is the drive letter of your CD), and then click OK.

1. When the Drivers and Utilities CD screen appears, click Set IP Address Utility.
   
   
2. Select your printer from the "Configure Print Servers" list, and then click TCP/IP Settings.
   
   
3. Make the necessary changes, and then click OK.
   
   
4. Click Close.
   
   
5. Print and check the network setup page to verify your changes.
   
   

Install Printer Drivers for All Clients

1. Insert the Drivers and Utilities CD into your computer.
   
   
2. The Drivers and Utilities CD should launch the installation software automatically.
   
   

If the CD does not automatically launch, click Start®Run, type D:setup.exe (where D is the drive letter of your CD), and then click OK.

1. When the Drivers and Utilities CD screen appears, click Network Installation - Install the printer for use on a network.
   
   
2. Select Install printer on one or more remote computers, and then click Next.
   
   
3. Enter your Administrator user name and password, and then click Add.
   
   
4. Select the clients or servers, and then click Next.
   
   
5. Select the network printer you would like to install, and then click Next. If you do not see your printer listed, click Update to refresh the list or click Add Printer to add a printer to the network.
   
   
6. Select your printer from the list. If you would like to change the printer name listed, enter a new name in the Printer Name field.
   
   
7. If you want other users on the network to access this printer, select Share this printer with other computers, and then enter a share name that users will easily identify.
   
   
8. Click Next.
   
   
9. Select the software and documentation you want to install, and then click Install.
   
   
10. When the Congratulations! screen appears, print a test page to verify the software is installed correctly.
    
    
11. Click Finish to exit.
    

This is usually due to a dirty imaging drum roller (green roller below toner). Remove the toner / drum assembly, then separate the two. Now slowly rotate the imaging drum roller by hand using the gear on the side of the cartridge (Try not to not touch the drum roller with your hand, as oils from your skin may cause further problems + toner is nasty) Look for toner splotches to the left and right on the drum roller as you turn it. If you see any you can clean them off with a damp paper towel. Then reassemble the printer and hold the continue button down until you hear the printer start then release it; this will print a test page.. Hopefully that will take care of the issue. Also while you got the assembly out of the printer you can clean the glass print-head lens using a clean, dry, and lint free cloth. The print head lense is located within the recessed area in the top of the printer.

- I have seen that happen to a bunch of those printers and that is usually all it is. Let me know if that takes care of it.

Picture of Drum + Print Head lense for a (1720 / 1720DN).
Link to Dell manual about drum & print head.

(Full link below)

(http://www.support.dell.com/support/edocs/systems/prn1720/en/1720_en/en/d0e4183.html#replacing-the-imaging-drum)

Try www.scribd.com . You can get any service manual there, electronics, appliances, printers there for free, just sign up to setup an account.

Does it make a groaning sound, when picking up the paper from the cassette tray? If it does, sounds like you need to order a set of feed rollers. You can tell if there worn down, just by feeling if there's still some treading, just like a bald tire. Good Luck!

I've found when this happens to our printers after we reload the driver the printer prints fine. You may not even need the disk. You can go to the Advanced tab in the printer properties and the driver should still be loaded on the PC's hard drive.

The drum counter will have to be reset, Use the following steps.

1. Open the front door.
2. Press and hold the cancel button (x button) until all the lights flash in in order.
3. Then close the front cover.

This will reset the drum counter so that you can continue to print.

I'm having the exact same (two) problem(s) and it's really damaging my trust in Dell. And slowing down my office workflow.

If your papers are printing blank the see that the cartridges are not empty.Refill the ink and then try.

Please rate me if this solution works for you

Thanks......Have a great time

Did you reset the counter?
After you replace the imaging drum, you should reset the imaging drum's counter. To reset the counter, press and hold the Cancel button until all lights flash in sequence.

I hope this helps.

Cindy Wells

Hello

You have to check couple things in this case.

Ensure that the printer cover is closed.

1. Remove the toner cartridge.
   
2. Firmly shake it side-to-side and front-to-back several times to redistribute the toner.
   
3. Reinsert the toner cartridge, and continue printing.
   

Repeat this procedure multiple times until the print remains faded. When the print remains faded, replace the toner cartridge.

or
The imaging drum is approaching full and needs to be replaced. Order a new imaging drum.

unplug printer, wait minute, plug in to see if it resets.
or.. check Dells printer web site for trouble shooting
good luck

check in the printer settings..it might be that it is ticked "collate". Set all to default.

you need to clean inside parts and check the toner cartridges like pcr opc drum mr

After you replace the imaging drum, you should reset the imaging drum's counter. To reset the counter, press and hold the Cancel button until all lights flash in sequence.

http://support.dell.com/support/edocs/systems/prn1720/en/1720_en/en/d0e4183.html#replacing-the-imaging-drum