20 Most Recent Jenn-Air 30 in. CCE3401 Electric Cooktop Questions & Answers

SOUNDS LIKE THEY ARE HOOKED UP WRONG CHECK THE HARNESS SWITCH CONNECTIONS OR YOU MAY HAVE A BAD INFINITE SWITCH

see pics

Check for a blown fuse or tripped main circuit breaker. (Your fuse box.) https://www.manualslib.com/manual/1022077/Jenn-Air-Cce3401.html?page=18#manual http://producthelp.jennair.com/Troubleshooting_Guides Click the appropriate icons to troubleshoot. My CCE3401B Model Overview from PartSelect com

The top can not be repaired. The glass must be replaced . DO NOT USE IT CRACKED!!!!!!!!!!!! This is very dangerous as it can explode from the temperature. Also this is a severe electrical danger as glass top units have exposed elements underneath. Any liquid at all can short it out and cause a fire. I don't know if it is worth repairing. I don't have the exact price for your cooktop but last one I priced was between $350 - $500.

Probably the control knob cracked and not gripping the spindle on the switch.

it sounds like you got a dead short under the glass top , it could be a wire that shorted or some type of bug that got into the elements , I would even open the top with out pulling the plug out of the wall ,if it is 10 years old mite not be worth fixing but it should be looked at before you decide Frank

After stove is turned off, the light stays on if burner still warm. If the burner never came on, then it needs to be replaced with new one.

If the light circle around the knob stayed on, then you have the same problem I just had. I purchased a OEM replacement switch via ebay for $38. Very simple replacement, but take your time so you understand how it works. It took an hour to install and works fine now. Here is the link to the parts list:shared.whirlpoolcorp.com/assets/pdfs/literature/Repair Part List - CCE3401B.pdfIf you can, take pictures with your phone of how everything is assembled before you take it apart. It will save you hours of aggravation.I must say, Jenn-Aire (Whirlpool Corp) was less than helpful. I asked for some advice prior to purchasing the replacement part and all they would tell me is they were willing to schedule an authorized repair shop to come over. The closest was a 2.5 hour drive each way, and the travel time cost was $85/hour. Plus the part at list price ($90 something) and installation was going to cost $600. Give me a break.