20 Most Recent Jenn-Air JCB2389G Stainless Steel Side by Side Refrigerator Questions & Answers

hello, you may have a frozen drain in the bottom of the freezer behind the back panel. So when the unit goes into defrost the water runs out the front and onto the floor. A good sign to a frozen drain is a sheet of ice on the freezer bottom. You can use a hair dryer or boiling water to thaw the drain. Hope this helps. thanks and dont forget to rate me:)

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Hello,

If your refrigerator is not cooling, the problem could be any of the following, follow the steps below one after the other to fix the problem of your refrigerator not cooling.

First of all, the most simplest thing to do is to check the temperature. It might have happened that the temperature control may have been turned off unknowingly, which is the reason for the problem. So if that's the issue, just set the refrigerator at 37 degrees and you are all set.

Poor coiling leads to a heavy frost build up on the evaporator coils. A frost build up, specially on the ceiling of the freezer, is a sign of problem in the self defrosting system or damaged gaskets of the doors. Therefore, check if the refrigerator is facing such a problem and defrost the refrigerator. It would not cool well if the defrosting is not happening properly.

A dirty condenser may be the culprit for your refrigerator not cooling well. What will happen in case if the condenser is dirty is that it will cut off the extra load. That work is done by the thermostat on the side of the compressor in case the refrigerator heats more than usual. To rectify this problem clean the condenser coils using the vacuum cleaner. These are either behind or beneath the refrigerator
In case the refrigerator is not leveled, that too can lead to the refrigerator not cooling properly, because if the level is not right, the door of the refrigerator may not close correctly, causing cooling problems. If this is the case, it might be necessary to ensure that refrigerator is at level and is slightly tilted back. Do some adjustment to get that correct level using a wooden block or see if the screws on the leveling legs need some looking into.

Check out the door seal. If the door seal is worn out, it will definitely result in frost build up and that won't allow the door to close properly, thus the problem of refrigerator not cooling. In addition to that there can be a problem in the door even if the level and other things are fine. You would need something to do about the door then. May be loosen the hinges and fix them in order to get the correct position of the door. Eventually tighten the hinges.

The food and freezer sections will go dysfunctional if the evaporator fan is not working properly. This is because then there will be no airflow to the freezer or the other sections of the refrigerator. Confirm if both the fans are working well by listening to the sound emitted by them. There is a possibility that one may work and the other wont. For that, may be you would have to look for a blockage or something in the one which is not working. Even after doing this you do not find any problem in the fan, you may need to replace it. This are are the general procedure for troubleshooting refrigerator not cooling. with all this, you should be able to identify and fix the problem.

Take care.

technology has lept forwards since you last bought a f/f.i would suggest buying new.

Hi,
There are a couple of things that cause this problem...
Not properly defrosting...
Fan went bad that blows air to fridge part...

Here are a couple of tips that I wrote about the problems you are having...

http://www.fixya.com/support/r3885294-refrigerator_troubleshooting

http://www.fixya.com/support/r3771673-defrost_refrigerator_defrost_timer

heatman101

The defrost heater is working, but the drain is blocked with ice. Every time the ref. goes into defrost the water does not drain down to the pan underneath the ref. You will need to remove the inside back cover in freezer and remove all the ice that has built up. you will need to defrost the ice with boiling water until the drain opens. then you will need to attach a heat probe to the heater and down into the drain. Usually you can use a piece of copper or aluminum wire to attach to the heater.

Compressor or compressor relay switch is bad. Pull the unit out from the wall, and with a multimeter check for voltage at the compressor and the switch which is located on the top of the compressor under the black box.

against the back panel there are 2 finger holes on that cover, at the same time stick your fingers in the holes and pull down to avoid the locks and then slide the cover out.

I had this problem. Here's what I found: The cooling core on the freezer side was froze up. Covered in ice. I think the reason this happened was that the freezer door was held open by one of the slide out trays just enough to pull in outside air. Don't know how long it was like this. When I found it (and corrected it) the interior of the freezer was covered in ice crystals. From then on the refer side contents began warming up. There was no flow of cool air to the refer side from the freezer side (this cool air comes in from the freezer side fan near the top left side of the refer side). Freezer side was near zero temp and the unit ran continuously. Here's what I did: Removed everything from both sides (put it all in another fridge/freezer). Turned off (or unpluged) the fridge and left it off over night. I put towels under the fridge because there can be an over flow of water that could go to the floor. It works great again.

Mine just starting leaking also. Water gathers in bottom, then freezessolid. then additional water leaks out. I've check ice maker and door water line. confirmed by turning off water supply. Water continues to build in bottom. I think it might be the defroster. somehow the defrosting water is not draining? Check your out and let me know what you find.

2389 model Jeff of Clayton, CA Original review: June 2, 2006 We purchased a Jenn-Air JCD2389GES side by side four years ago. We thought we were buying a quality refrigerator, with a name brand that was respectable and with the idea that you get what you pay for. We went ahead and spent $2200 on purchasing this and within a year noticed that it made noises, the refrigerator side didn't stay cold and the freezer side froze food that developed freezer burn with in a week. Just this past week the refrigerator was on the coldest setting and the food was slightly above room temperature. A hundred dollars of food had to be thrown away. ---------------------------------------------------------------- The best way to find old prices is to find reviews. The best ones are on websites that do reviews themselves as they always list the price. https://www.google.com/search?q=jenn-air+jcd2289atb+review ..

It's a Jenn-Air, you will need a service call. They are totally electronic and very complex. Look in the manual first as there may be a child lock function on the controls. It sounds like a thermister has failed though which is a temperature control device. It shouldn't freeze at 38'F, 6' above freezing.

then look under it and find out many things we can not do for people

Press lock and light for 3 seconds

https://nycunitedlimo.com/

Hi! Please check the troubleshooting part of the manual to a similar JENN-AIR fridge https://manualsbrain.com/en/manuals/947419/?page=15