Top 20 Gaggia Syncrony Compact Digital Espresso Machine Questions & Answers

Check the float in the tank that indicates the water level to the sensor. They often fail to float, solution is to either replace the tank or jam something plastic under the float to lift it to the top of its slot.

Time to buy new FAEMAA .

Usually this is due to a hose that has gotten too close to the heater. You'll have to take the cover off the machine, and replace one of the hoses.

Hi
When you go to empty the dredge drawer you must leave the machine on. When you remove the dredge drawer it will say dredge drawer missing. Leave it out at least 15 seconds so the machine knows you are empting it. When you insert it again the machine will count about 24 cycles and tell you to empty it again. Its a counter.

Hi
Your showing a Syncrony but this is for a Syncrony Compact. They are different.
Open the door. Remove the drip tray, dredge drawer. On the left side and towards the back of the brew group, there is a single screw in the brew group. If you can't get the dredge drawer out, just move it as far to the left as you can to get to the screw. Remove the screw. Grab the handle, squeeze and pull carefully, but firmly fast. Everything will come out (drip tray, dredge drawer, brew group and there might be water in the drip tray). The brew group should come out. There is a piece that remains in the machine. Slide the piece down and to the right and it will come off. Insert the piece into the hole on the backside of the brew group with the clip up. Tighten the screw and move brew group back into position.
To return the brew group to the centered position, you first need to drop the funnel. To do this, look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. If you follow this piece down you will see 2 horizontal bars on the brew group body. Push your finger between these 2 bars and the funnel will drop. Now you can push the puck slide on the left side down and then to the center of the brew group. If you look down through the funnel you should see a piston. This should be centered in the funnel. If not just push the slide to the right until it does. Push the press button and you are now ready to reinsert the brew group into the machine. First you must insert the dredge drawer back into the machine. Close the door and turn on the machine without having the brew group in. You will hear the motor turn on and when it stops completely, pull out the dredge drawer, drip tray, then open the door and insert the brew group. Slide the drip tray,dredge drawer back in, close the door and test.

Hi
Do you still have the tab on the left side of the dredge drawer? If you do, you can loosen the 2 screw just above the slot wherer you put the credit card. Push down on the plastic ramp in the slot as far as you can, then holding the ramp down tighten the 2 screws. If you don't have the tab you will need a new dredge drawer. Also on some machines the drip tray will lift the dredge drawer and it will give this message. There is a extra piece of plastic in the 90 deg. notch that can be trimed out to stop it from lifting the dredge drawer.

See this link, hope it helps http://www.youtube.com/watch?v=NV_TppITQZI

Hi,

That usually happens when the steam wand or pump is clogged.

The steam wand must be removed and unclogged.

To start unplug power cord and see if problem persists.

A basic work can be done inserting a paperclip or a long pin inside the steam wand, be careful not to damage the machine doing this.

As an alternative solution you can try while pushing the hot water button, then turning the machine off and removing the water tank
Then fill the plastic pump with water and inserts it into the water intake valve.
After that turn the machine on, open the steam wand and at the same time introduce water into the intake using the plastic pump until the machine is unclogged.

The whole procedure is wuite complicate and must be repeated several times.

More simply , if all the above does not work, you can try pressing the hot water button and opening the steam valve. Leaving the nozzle open until Ventilate message goes away. If the machine is not badly clogged this will solve the problem.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

You must use the correct tablets for this, gaggia make special decalcifying tablets.
The machine must be cold when running the program.
It takes about an hour to run the solution through the machine.

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Many thanks

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http://www.espressoparts.co.uk/gaggia.asp
If you happen to be in the UK

Dear Sir,
Pls explain your problem.

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Have you had the same message for a while, but were able to make coffee? When was the last time you decalcified the machine? Your Syncrony probably needs to be decalcified. But do not use the descalers you usually find in the grocery stores, which are for drip coffee makers. Durgol is one of the best ones and the advantage is that it comes as a liquid (on the powder descalers you have to make sure they dissolve completely before you use them and that you measure the correct amount of water). You can find it online or the only store I could find that carries it is Bed, Bath and Beyond. Turn the machine off and let it cool off. When you are ready, take the water tank off and add the decalcifying solution mixed according to the instructions on the package. If you are using a powder, mix it in a different container. And never pour the solution in the tank while this is on the machine (also, make sure the coffee beans container has the cover on - you don't want any liquid making it into the grinder, as it will damage it). Put the water tank with the descaling solution back and turn the machine on. You will then have to press and hold the button that looks like the number 8 on the side (or the infinity symbol in math) and the machine will start the descaling process. Follow the instructions on the display. Put a large container under the steam wand and turn the knob (the same knob you turn for steam and hot water). Be sure to watch for when descaling is done (you will have a message on the display indicating that). Close the knob, rinse the water tank well, fill it with fresh water and put it back on the machine, which will now need to be rinsed. Place an empty container under the steam wand and push the same (8 on the side) button once, turn the knob. The machine will start the rinsing process. You might have to refill the water tank once or twice before it is finished. Once rinsing is done, your machine will be ready for use or it will ask you to ventilate. To do that, fill the water tank with fresh water, place an empty container under the steam wand, push the hot water button and turn the knob. Let the machine circulate water through. Once the ventilate message is gone you're done.

check here

Hi.

Please read here the full troubleshooting to follow if you get Ventilate .

Regards.

Ginko.

Go into your menu and scroll to signal descal, enter, choose "YES" and push enter, then exit and it should be gone and it will come up when it needs descaling again.Also change you water hardness to 4 if you want your machine to last a long time.

HI
You probably have an internal leak that is hitting a power wire and tripping the GFI. It needs to be fixed before it shorts something and burns up the board.

the water level mechanism is probably stuck.you can try wiggling or tapping on it if you can locate it

You need to change your language in the menu.
Push and hold the menu button. When it changes in the window, use the up or down arrow button to move the asterisk (*) until you come to a window that has something like "lingua, or spreka", and then push the menu button again. Use the up arrow to scroll to "English". When you have the asterisk (*) in front of English, push the menu button again. You have selected English and then you can push the escape button to exit. Some machines have exit in the scroll bar, so it depends on your machine.