Samsung Prostar 824 Keyset Telephone - Answered Questions & Fixed issues
I am trying to reset the incoming voice message
To reset your incoming Voice Mail;
To enter voice-mail, press your VM Key, the pass code will be set as default to 0000, press option 0, followed by 5 followed by 7. When you have got the message you require press the #. If you are changing your voice-mail message, you must press 3, delete the original message and reset the message followed by the #. Please watch the video attached if you go to www.abbeytelecom.com there are over 60 covering lots of topics relating to the samsung dcs
My office has the Prostar 816 phone and the manual
To change the time on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down, enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables
programming
)
2) enter in #55 the screen should say YYMMDDWHHMM
3) enter in the year, month, day, day of the week, hours and minutes(the day of the week values are 1= mon. 2= tues. etc.)
press # when finished.
Conference Calls
- Take/make the original call
- Press CONF button on the upper right
- Press the extension number on the left of the person you wish to conference in
- When they answer press the CONF button again TWICE to add them to the concall
Phone dont ring
To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming)
2) enter in #62 the screen should say day ring assn
3) press the line you wish to program
4) press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
5) press # when finished with the line
6) repeat steps 2 through 5 for the remainder of the lines you wish to change
press #when finished. hope that helps
Need manual
The way to tell if you have either an 816 or an 824 is by the ammount of dss buttons on the left side by the handset. If there are 16 then its an 816, if there are 24 then its an 824. It should also be on the label on the bottom of the phone if its still there. hope that helps.
Paging
Pair 6 of an A1 trunk card is the MOH input.
There are 2 sets of dry contacts for paging. First, pair 8 is the speaker, then 9&10 and 11&12 form 2 sets of dry contacts in the NC NO skip COMMON sequence.
Carl
Blinking speaker light
Did you try to set the time and date again ? MMC # 55 sets the time and date in a 24 hour format even if you have a 12 hour display set. YY MM DD W HH MM must be set in this format.
W=Dayof week with 1=Monday, HH MM must be in 24 hour clock. Good Luck
Need manual
Same phone system we have here. I have a Users Guide in .pdf how can I get it to you?
How do I change the time?
The Macrotel Excel, Macrotel MT-16 and the Prostar 816 are all very similar in programming. The following information should work on all 3 KSU's of any revision or software level.
To Enter programming: Must be done before any programming
Depress # (Programming)
Dial 20 (MMC Disabled)
Enter Password [Default is 1234] {or it may be 4321}
Dial 1 to enter programming mode. Programming mode will turn off automatically after a few minutes of non-use.
Dial # again
Then
To change Time and Date:
Depress # (Programming)
Dial 55 (YY MM DD W HH MM)
Input new data:
YY= year
MM= month
DD= day
W= weekday [0=Sun 1=Mon 2=Tue 3=Wed 4=Thu 5=Fri 6=Sat]
HH= hour (24 hour mode)
MM= minute
All data must be entered each time or changes will not be saved.
Samsung IDCS 28D system: How do I unblock access to outside lines? No lights show on the dead lines. Handset works in other offices.
It is possible that the outside lines have been blocked in the programming of the Samsung IDCS 28D system. You can try the following steps to unblock the outside lines:
- On a phone that is working, press the TRANSFER button and dial 200.
- Enter your system password. If you don't know your system password, you may need to contact your phone system administrator or service provider.
- Press 713 for "Line Block Release".
- Press the button for the line that is blocked (in your case, all 4 lines).
- The display should show "RELEASE OK" for each line that is unblocked.
- Hang up the phone.
If this doesn't work, it is possible that the phone system may need further troubleshooting or programming by a technician.
Samsung IDCS 28D system Outside lines blocked by accident. How can I undo it please?
To unblock the outside lines on a Samsung IDCS 28D system, you can follow these steps:
- Press the "Transfer" button on your phone.
- Dial "741".
- Press the "Transfer" button again.
This should unblock the outside lines on your system. If this does not work, you can try resetting the system by unplugging it for a few minutes and then plugging it back in. If the issue persists, you may need to contact a professional to troubleshoot the system further.
Samsung iDCS 28D Calls not going to VM after canceling a forward on no answer
It's possible that when you cleared the forward on no answer, the voicemail setting on your Samsung iDCS 28D was not properly restored. Here are some troubleshooting steps you can try:
- Check your voicemail settings: Dial 604 and press the "Speaker" button. Enter your extension number and press the "Speaker" button again. The system should confirm that you have entered the correct extension number. If it does not accept your extension, try dialing from a different phone to make sure that your extension is still active.
- Verify your call routing: Dial 601 and press the "Speaker" button. This will show you the current call routing for your extension. Verify that "No Answer" is set to go to your voicemail box. If it is not, you can change it by pressing the "Speaker" button and entering the appropriate code for voicemail (usually "72").
- Restart the phone system: If the above steps do not work, try restarting the phone system. You can do this by unplugging the power cable from the phone system for a few seconds and then plugging it back in.
If none of these steps resolve the issue, you may need to contact your phone system administrator or IT support for further assistance.
I have a Samsung OfficeServ DS-5038S. An extension light keeps flashing red. When i dial the extension it gives the engaged tone but there is no one using the phone. What could it be?
If an extension light on your Samsung OfficeServ DS-5038S phone is flashing red and dialing the extension gives an engaged tone even though no one is using the phone, it's possible that the extension is stuck in a busy or engaged state. Here are some steps you can try to resolve the issue:
- Check the extension: Go to the extension in question and make sure the handset is on the hook and that there are no other phones or devices using the line.
- Restart the phone: Try restarting the phone by unplugging it from the power source for a few seconds, then plugging it back in.
- Check the programming: It's possible that there is an issue with the phone's programming. Check the phone's user manual or contact your phone system administrator to ensure that the extension is programmed correctly.
- Check the phone system: If the issue persists, it may be necessary to check the phone system itself for any issues that could be causing the extension to appear busy or engaged.
- Replace the phone: If none of the above steps resolve the issue, it's possible that there is a hardware issue with the phone itself. Consider replacing the phone or contacting a qualified technician for further assistance.
It's important to note that some phone systems are configured to automatically put extensions into a busy or engaged state after a certain period of time to prevent unauthorized access. If this is the case, contact your phone system administrator to adjust the settings accordingly.
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