Quick start guide for New FixYa Experts
If you are new to FixYa this guide will help you get under way
Some DO's and DONT's for Experts to succeed
1.Before you start
answering premium posts, DO read thoroughly the Expert Terms of
Service, the FixYa Expert Agreement, the Expert FAQ, and also the Payment Program FAQ. If you have any questions or need
advice, ask questions in the Experts Lounge, but if you have not read them, you
will be sent there anyway to read them, so PLEASE just read them.
2.Select only fields of expertise that you are an expert in. This will get you started with confidence.
as many "free" solutions as you can, get used to the process of
providing support. This is essential to make it in the Premium system
try and provide answers about things you do not understand. Its simple. It is
all about experts. If you are a good problem solver, then there is a
huge future for you here. Please refrain from trying to answer
questions you have no knowledge of.
5.Jump on as many chats as
you can, but READ THE CUSTOMERS PROBLEM FIRST. Only open those you have some experience
on. This is what the client is expecting when you come on line.
for reviews of your postings from other Top Experts , then take on board any
advice tendered. They will always give you a fair and reasonable
answer, so please don't then become offended if you are told your
solutions need more work.
7.Do not abuse or discredit other
experts solution. There will always be opinions on who is right and
wrong, but keep it technical and directly based on the
problem/solutions given. Just engage in conversation using the ASK
feature, and try to sort it out. If it gets messy, then go to the
lounge for open discussion if you feel that a wrong must be corrected or you want more opinions.
not engage in "place holding" tactics with one liner no solution
content answers. You may think that there is an advantage to be gained
by this, but in reality there is not. The client will just pass over
any place holding posts, in turn ignoring any future comments you may
have, making it harder to get accepted for a premium job.
you are noticed using illegal tactics in the pursuit of Premium
Payments, you may be ASKED about it by another expert, this "ASK" then
goes into the rank and file with the other free jobs, so everyone gets
to see it. That is unless of course you answer in defence of your
10.Use understandable polite English only.
If your spelling, vocabulary or grammar is not good, it may become very
hard for people to clearly understand your solution, or you to
correctly understand their problem. Use a spell checker plugin that checks as you type.
SMS TXT speak, shortened words, and acronyms are hard for most people
to understand so do not use them. If you have problems here, it may
mean contributing to premium posts where customers are paying is not the place for
you. We all learned English at some point, so just learn some more if you
find communication difficult in the solution threads.
and pasting from copyrighted websites is strictly forbidden. Although
the solution to a problem may not have a copyright on it, the body of
work written describing that solution does have a copyright to the
producer of the work. This sort of practice is plagerism and will lead
to IP banning,
particularly when you have cut and pasted word for word from another
website. your solutions must be in your own words as detailed in the
Expert Terms of Service. Public forums are often wrong and just
opinion, and in some cases are not copyrighted, but you should check
before using info from these sites.
not give out your personal details, email, IM address or contact info.
Admin have forbidden this practice and banned people for doing it.
If you want to post a tip then go to My Products page or browse to the
product support page,select the product you wish to write a Tip about,
scroll down and click on "Post a new tip for this product". You cannot
edit them once posted so it is a good idea to use a word processor to
edit it first. DO NOT cut and paste copyrighted material. Be aware
that tips will also fetch you votes or ratings so post a good tip and
increase your rating..
14.If we all work to a set of standards to maintain the integrity of solutions then great things will come.
on Aug 31, 2009 | QuickStart PC Cleaner XP...