20 Most Recent Nortel 1120E Questions & Answers

[email protected] can help you with that

We've had several i2002 sets develop this issue and typically notice it when calls keep disconnecting. If the buttons use contacts similar to the T7316 sets, I suspect the silicon membrane, over time, becomes compressed under the switch hook since it's normally closed, unlike the normally open dial buttons (keep in mind that this switch doesn't cut power to all but the ringer like an that of an old analog set - it's just a sensor to detect the position of the handset). Eventually the membrane no longer flexes very much and the contact doesn't break, or is so close to making contact that it's very touchy. If we didn't have a maintenance plan with our phone vendor, I'd be all for opening the phone and checking it out myself, except that would void the free replacement portion of our plan. For you, the worst that could happen is having to purchase another set, which is sort of where you're at now. I do not know if parts (the membrane or whatever makes up the switch hook on the 1120e) may be available on-line. Sorry this was a long way to say that there's really nothing you can do from the outside of the case to fix it. Although, there could be something that broke loose or got inserted through a vent that is affecting the electrical contact of the switch mechanism.

The phone's configuration is likely corrupt and it will need to be reset to factory defaults and reprogrammed. To stop the reboot cycle, try this: - Connect the phone to POE (Power Over Ethernet) injector, but do not plug in a data cable into the injector. - When the message "Cable Unplugged" appears on the screen, connect a data cable to the POE injector. The phone should return to an online state.

Check the Battery in it.

open you 1120E IP phone and you will see a small power back inside. replace that power pack and it should be ok

The message waiting needs to be enabled on the PBX for that telephone. I hope this helps. If not please connect with me at: http://www.liveperson.com/nortel-guy/ for service and support.

There is a manual here:

http://umanitoba.ca/ist/telecommunications/media/1110userguide.pdf

You need a pdf reader like this one:

http://www.adobe.com/products/reader.html

Good luck.

The problem cropped up as we tried to migrate our phones to a new network using a batch of defective ethernet cables. After experiencing numerous cable failures we decided to test our new cables by attaching them directly to the router port using a laptop to test connectivity. This helped us to eliminate the problem on the router side and then we could concentrate at the phone end if the problem still exists.

I'm not familiar with this particular phone, but our Nortel system phones sometime act up. The trouble is almost always the cord or handset, especially if the phone is wall-mounted and the handset has taken a dive or two to the floor. On rare occasions we've had a phone go bad, but not often.

Try another cord first, then swap handsets with another phone if you can. That will probably solve the trouble.