20 Most Recent Fisher Paykel EcoSmart GWL15 Questions & Answers


My majestic sounds exactly the same on the spin cycle and I wondered what the problem was. Is your unit still under warranty? If so, call the customer service line and get a repair started. I am a firm believer in warranty work on products I have purchased. WE pay hard earned cold cash on our consumer products and WE should be taken care of properly.

Good luck and please let us know what the solution was to your problem.

Fisher Paykel... | Answered on Aug 30, 2019


Lube the brass bearings on the motor. For some reason the bearing on the bottom nearest to the cooling fan will start to whine. I would guess because it's kicking dust up around the unit. I used a lube that will hold in place. Lube between the bracket that holds the motor together and by the fan. The noise should stop. I also suggest you lube the top bearing as well. The lube I recommend is a Silicone paste type.

Fisher Paykel... | Answered on Jul 18, 2019


it is unlikely its coming from the machine rather some you put in there,try a short hot wash with strong detergent,no clothes

Fisher Paykel... | Answered on Sep 03, 2018


replace pump windings are shorting out

Fisher Paykel... | Answered on May 03, 2018


most likely a faulty rotory position sensor which is attached to the motor

Fisher Paykel... | Answered on May 03, 2018


I have the manual here post your email and I will send it to you here are somethings to check in the mean time

12 OPERATING PROBLEMS
12.1 No Power
If the machine appears dead, and there is no response from pressing the power button, then check
the following.
 Check the supply voltage and that the machine is plugged in and switched on.
 Remove the lid and the console.
 With the power supply isolated, physically check all the plug connections to the Motor Control
Module.
 With the power supply switched, on check all voltage readings as described in section 6.
 Prior to replacing a Motor Control Module, check all resistances of the components as
described in section 7. We also recommended that a visual inspection of the motor and pump
area be carried out. Check for corrosion and signs of water leaking as well as damage that
may have occurred to any of the wiring harnesses.

Fisher Paykel... | Answered on Apr 19, 2018


The clutch? Take out center of washer (only small bolt/screw ) , take out agitator, and lube up the hardware , check for broken parts, or overly worn out metal pieces. Run a normal cycle.
If still persists, take off front panel to washer for an engine inspection.

Fisher Paykel... | Answered on Dec 18, 2017


Failure of the water level sensor

Fisher Paykel... | Answered on Oct 11, 2017


it can take a lot of flushing the machine to remove the buildup of suds producing wash powder. I'd double check the wash powder, and try and put the machine into "no eco" mode, so it won't recirculate the water, this may help was out the suds on an empty cycle.

Fisher Paykel... | Answered on Sep 27, 2017


Yes its a simple job much like a garden hose , I you live in Sydney keep your eye out for the council clean ups as they are usually interchangeable and get thrown out with the machines but washing machine stores can supply you with one .

Fisher Paykel... | Answered on Aug 07, 2017


could be a faulty off load switch
running off balance
machine not level
depends how old the machine is then
if none of those
worn machine motor or internals
might the the circuit board
washing-machine-smartdrive-pride.jpg-4l3mo04yvnp2xdvhjfffy5rf-3-0.png

Fisher Paykel... | Answered on Apr 16, 2017


For those with water on floor after wash, check my post on "eco smart won't drain, smells hot". It could be something clogging drainage area at very bottom of the tub. I couldn't see the sock that was stuck in my FP's drain when I looked from the top between the white outer tub and the wash tub--everything looked fine. Then I removed the black motor/white plastic housing piece--Tip back washer and you should see this black electric motor/white housing on bottom. see my post for how to remove and check for plugged drain. it's really pretty easy.

don't know about outer tub holes, but glad i don't have that problem.

i hate my fisher paykel washer/dryer. i can't wait to sell this house--i will leave them here and get a new front load Duette for my next house!

Fisher Paykel... | Answered on Feb 26, 2017


my gw712 washing machine will fiil up ok but then it wont spin properly it only spins a fraction then stops and starts beeping the second led from the left starts flashing. any help would be greatly appreciated.

Fisher Paykel... | Answered on May 23, 2016


This sounds like what the service manual calls "scrud":
"If fabric softener is used regularly it will eventually cause a build up within the outer basket. This can result in black flakes present in the wash load that can stain garments. To remove scrud follow the procedure below.
Step1: Add a full cup of a good quality dishwashing powder in to the machine.
Step 2: Set the machine to a Heavy Duty cycle, select a Hot Wash temperature, High Water level and allow the machine to agitate for 10 minutes.
Step 3: Leaving the lid closed, turn the machine off and allow to soak overnight.
Step 4: The following day, turn the machine on and advance to the spin cycle to drain the water from the machine. After the water has drained, turn the machine off then back on again, and select a Heavy Duty cycle, Hot wash, High Water level, and allow the machine to complete a full cycle to ensure that all of the loose scrud and residual detergent has been flushed away.
Note: If there is an extremely heavy build up the above procedure may have to be repeated." (emphasis theirs) (http://www.applianceaid.com/pdf/517792A-PH7-USA-Eco-Washer-Service.pdf)

You said you cleaned the machine already, so maybe you did this step, but I thought it might help.

Fisher Paykel... | Answered on Jan 24, 2016


you need to vacume out all the water so you make it light, then dolly out the washer to some place you can drain it. now take off the front of the washer and locate your water pump, its attached to your drain line. take off drain line to water pump and see if anything is clogged in the pump. This is most likely what is wrong if it wont drain. hope this helps.

Fisher Paykel... | Answered on Dec 13, 2015

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