It may have a bad clutch belt. When the belt on the clutch begins to slip it makes a terrible noise. If the noise is gone when the brush roll is off you will have to take it to a dealer.
depends on machine model some you remove with a screw driver and pry it free from one side of the catch and remove the little spring and some you need to pull the cyclone unit apart with a t15 torx screw driver .
Hi Liz,I'm sorry to hear that you're concerned about the noise your DC17 is making. It will be difficult for us to help without hearing the noise, so it's probably best if you get in touch with us directly. One of our Helpline experts will be able to determine the cause of the issue, and will be able to recommend the best course of action.You can call us free on 1866MYDYSON, or email [email protected]. We'll look forward to hearing from you.Kind regards,JackDyson Online Customer Support
I have the same problem with my Dyson dc17...there is dog x2 hair collecting in the 'cylinders' just underneath the purple cap on top of the cyclone/canister. And i can see twisted 'braids' of hair coming out of each pea-size hole. I called Dyson's Support number and after they asked a few questions about the round filter (tell them you clean it every month or so), the representative told me that you should not see anything collecting on top of your filter located at the base of the canister (mine was covered with dog hair, etc.). They told me that nothing larger than minute dust particles should be there...which eventually travel into the purple cap. They said the cyclone canister has since been redesigned to correct the faulty rubber seals, etc., and they are going to send me a whole new cyclone/canister within a week or so. so call Dyson directly before you try to get inside "the purple chamber"...I know I could not figure it out!
First be sure that all parts are securely attached, even removing and reattaching can help ensure a properly seated connection. Next check to make sure the filters are clean. Finally check the carpet beater head, to make sure it's free from hair and other debris.
If none of this works, call or email Dyson, even if your warranty is expired, they maybe able to help out further. They have GREAT customer service!
Hi Dawn, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC17. If the brush bar isn't rotating, it may just need to be reset - for guidance on doing this, please take a look at the video above.
The brush bar is engineered to shut off automatically if something jams it, so it's important to keep it clear of any threads or hair.
I'm confident this will resolve the issue, but if you would some like further assistance after you've given this a try, please give us a call on 1-866-693-9766 (US, or 1-877-397-6622 (CA).
Best wishes,
Jack
Dyson Online Customer Support
www.dyson.com
Well, there must be a clog somewhere in the system, because as we all know, "Dyson's never lose suction." You haven't mentioned what makes you think there's no suction, or if there's no suction at a particular point, such as the wand/handle or at the floor unit. If you're familiar with your vac, there are a couple of places near the floor end that can be taken off and checked for plugs. Fully 95% of the time when there's a complaint of no suction, it's because there's a plugged up duct or hose somewhere in the system that's causing the problem.
First make sure there are not any of the rubber cogs missing from the belt, it may be wise to replace the belt anyway because the cogs may be worn. Make sure the brush roll does not have any play in it anywhere and that It fits tightly in the nozzle housing without any play. If there is any play or wiggle that will cause it to move.
