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Dyson DC17 Animal Bagless Upright Cyclonic Vacuum - Page 5 Questions & Answers
Why does the nap come off the carpet?
It's not unusual for carpet to shed fibers and that Vacuum has very powerful suction. It should quit pulling loose fibers after all the weaker ones have been removed.
Dyson Animal motor won't run but beater bar operates in the upright position
Hi there, it's Jack at Dyson.
The issue you've described with your DC17 sounds very unusual - it's possible that the main suction motor may have overheated and shut itself off for protection. However, the brush bar should never rotate when the vacuum is standing upright.
I would encourage you to contact us directly so we can take you through some quick troubleshooting checks to help diagnose the issue. We can also recommend the best course of action to resolve the fault. You can reach us by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).
Why is cat hair accumulating on the washable filter?
Hi there, it's Jack at Dyson.
If more hair and debris than usual seems to be getting through to the washable pre-filter, this is something I'm confident our experts can help you resolve. When you have your vacuum to hand, please give us a call on 1-866-693-9766 (US) or 1-877-397-6622 (CA). We'll look forward to speaking with you.
How many filters are on a Animal dc14
Hi there, it's Jack at Dyson.
DC41 has two washable filters, engineered to last for the lifetime of the machine in normal use. These should be washed at least once every three months using cold water without detergent, as shown in the video below. Always make sure both filters are completely dry before replacing them - this may take at least 24 hours.
I hope this helps, but if you'd like any further advice please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
I ran over a big floor rug with my vacuum and some
You will need to pull the roller out and clean it. I think some of the strings are tangle up at the end of this roller. (Most rollers will come apart at the end for cleaning.) Make sure that the strings are not tangle up on the belt pulley as well. I hope this will help you.
Dc 17 vacuum wont move when vacuuming
Hi there, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC17, but I'm not clear from your question exactly what the issue is. However, we're keen to take some further details - many issues are quickly resolved with some simple troubleshooting checks. When you have your vacuum easily to hand, please give our experts a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA) so we can provide further assistance.
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