i have the same problem and none of these solutions help. they are all for if suction works but brush doesn't. that isn't what she is saying. brush motor works fine. It's the Suction motor that never kicks on. Mine is doing it now and I would love a fix for it. Resetting suction motor. Not brush....
Hi there, it's Jack at Dyson.
Like most Dyson vacuums, DC17's main suction motor is protected by a thermostat which shuts the machine down if it starts to overheat. This could be due to a blockage, and the filter may also need a wash. If this occurs, the separate brush bar motor will still run if you recline the vacuum, and shut off when you stand the vacuum upright.
The vacuum should reset itself automatically after it's cooled down for around 2 hours. To prevent this from reoccurring, please wash the filter as shown in our video guide - in normal use this should be done at least once every 3 months. Use cold water without detergent, and allow the filter to dry completely for at least 24 hours before replacing it.
Once you've done this it's important to check the vacuum for any blockages - our Support guide will walk you through each checkpoint to make sure nothing is missed: http://www.dyson.com/support/dc17/dc17-allfloors/diagnosis-root-menu/dc17filterwashvid/flo-dc17-wand-suction
This should resolve the issue. However if the issue reoccurs when the filter is clean and there are no obstructions in the airways, there could be an issue with the cyclone pack itself. If this is the point please contact us directly, as we'd appreciate the opportunity to provide further assistance. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Click the bottom of the corrugated hose into it's cut out on the back of the vac. Snap the bottom of the hose into place. Slide the tube down into the hose. Snap into place.
Disassemble Your Dyson Animal so you can access the area around the wand. If the block is in the wand itself, you can clear it by passing something through it (such as a broom or mop handle).
Blocks in other piping and outlets can be removed by hand.
Beauty of the Dyson Animal line is that a homeowner can find and fix problems easily.
You can download the manual from here: http://www.manualowl.com/m/Dyson/DC17/Manual/205779
Please review the material here: http://www.dyson.com/Support/dc17/DC17-ANIMAL/DIAGNOSIS-ROOT-MENU/Flo-DC07-Gen-I-can-see-something-wrong-visual/Redirect-to-Flo-DC17-Check-brushbar/Flo-DC17-Check-brushbar/Flo-DC17-Reset-brushbar/Flo-DC17-Reset-brushbar
Hi there, it's Jack at Dyson.
We're happy to provide some advice to help you get your DC17 up and running again. So we can determine exactly which springs you're looking to re-fit, please give the Dyson Customer Helpline a call to speak with our experts.
You can reach us directly by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).
We'll look forward to speaking with you.
There are a few things it could be. Pull the handle back into the vacuuming position and turn the brush bar switch on and off while listening to see if you can hear the brush bar motor turn off and on. If you can hear the brush bar motor running it may need a new belt and/or the brush bar may be seized up.
There is a switch by the main power switch that provides power to run the brush bar motor. There is a micro switch down in the motor area that closes the circuit to the brush bar motor when you pull the handle back. Check electrical connections and all of the above parts to determine which one or one's may be defective.
Remove the screws from the cover plate on the bottom where the beater brush is. There may be a couple of screws holding the beater in, remove those, then remove the brush itself. On one side you will see how the belt goes in and around the beater as well as the drive shaft. Once replaced put it back together.
Put the 'carpet, floor' selector switch on 'floor' . With the machine unplugged and turned over on it's face, sense how much pressure there is on the 'brush roller', to turn. Check how much hair there may be in the hinge areas on the ends. That's' my guess.
Hi James, it's Jack at Dyson.
If your DC17 is difficult to push on hardwood flooring, check the underside of the vacuum - particularly the soleplate - for any damage. Check the small soleplate rollers turn freely and aren't obstructed. If you see any dirt or residue on the soleplate, you can remove this using a damp cloth after turning off and unplugging the vacuum - make sure all parts are completely dry before replacing them.
This should resolve the issue, but if you're concerned that the soleplate is damaged or that the rollers aren't turning freely, please get in touch with our experts directly so we can provide further assistance. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).
The end caps are pushed onto the shaft that goes through the center of the brush roller. Hold one end cap in each hand, twist back and forth while pulling the end caps off of the shaft. If you can't get them to come off you may need to replace the brush roller. This is a good time to replace the clutch or belts which is much easier with the belt change tool.
It could be your brush bar is not working properly if there is debris restricting the endcaps, the brush bar motor could be defective, it could be a switch or wiring problem.
Yes you can use lots of soapy water & pressure washer or hose to clean the vortex unit but remember it will take at least 36 hrs to dry out internally.
