Logitech Premium Headset - Answered Questions & Fixed issues

Please specify. What did the cat chew the wire to?

I've had this happen twice with Logitech headsets and believe it has to do with the cheap/fine wire they use in the cables. I suspect that a good tug on the cable will snap the wire or some other internal connection.

the problem is with cable(wire)...the insulation got failed nd got short circuited....if warranty period is there u can get it replaced with a new one...

Try it in another pc, you will see (or more precisely not hear) the most likely fact that the headphone's cable has quit. Buy a new pair.

u need to check u r sound setting .plz click on sound icon in taskbar then click on sound property and recording there u can check u r mic if mic not working so srry dude u need to buy a new mic kkkkkkk

Try changing the Windows Default Audio devices

1. Go to control Panel
2. Sounds and audio devices
3. The Audio tab
4. Then change the Sound Recording Device to Logitech Headphone INPUT
   

Hopefully this will work

just open it again u will be all set

me too! but I am using XP

same thing happened to me, it wouldn't even work when i went to control panel -> audio devices -> mic test   i think i'm just going to return it for a different model.

headphones worked well though

Hi There Try this, VOLUME Try Adjusting the vlume on your PC first. Check the volume on the Headphone too if there is one. CLEANING Using a dump clothe. Wipe the plugs with a twisting motion. If all fails then You may have a Sound Card problem. Using a spare Speaker or Headphone check it if it works. If its not then its Defective and needs replacement. If its working then your Speakers or Headphones are defective. Try fixing them by cleaning or checking the Continuity of its cables using a analog Multi tester. Hope This helps

Hi There Try this, VOLUME Try Adjusting the vlume on your PC first. Check the volume on the Headphone too if there is one. CLEANING Using a dump clothe. Wipe the plugs with a twisting motion. If all fails then You may have a Sound Card problem. Using a spare Speaker or Headphone check it if it works. If its not then its Defective and needs replacement. If its working then your Speakers or Headphones are defective. Try fixing them by cleaning or checking the Continuity of its cables using a analog Multi tester. Hope This helps

Check volume icon on taskbar and ensure that MUTE is not ticked and then increase volume. go to start/programs/accessories/entertainment/volume control- check all panels are working. Then come back

i think the ears pop off and u should be able to unscrew them...

Start on the Mac side by checking your sound input preferences. Do this by selecting under the apple pull down menu: System Preferences. Then get to the screen where you see all preferences icon's shown and select Sound. Once in the Sound preferences, select Input. Where is says "Select a device for sound input:" It is probably set to USB audio device since that worked for you. Look for Bluetooth Audio Device or similar name for your headset and select it. Speak into the h760 and adjust the input volume, you should see the input level go up when you speak. If not, your H760 bluetooth device is not properly paired. If your device does not show up, back up to the System Preferences page and select Bluetooth and follow instructions there. If that all is working but does not work in Parallels, inspect Parallels for Sound Input options and try to find your bluetooth device. Also check Windows sound input control panel to see that bluetooth is selected. Hope this helps.

is the minijack plug compatable with your mike

if you followed the instructions and doesn't work return to place of purchase for refund or replacement

easier to just replace the cable.

If you do not have the Bluetooth dongle (plugs into a USB port) you should contact Logitech for a replacement. Alternatively you can also look for one second hand via craigslist, ebay, etc.etc.

Did you ever find an answer to this? We have had a couple of agents have this happen to them also just this week. I would like to know if it's the headset or something else.

contact the manufacturer for assistance