click start control panel administration tools computer management device manager scroll through all of your devices
if you see a yellow question or exclamation mark ? ! or a red X you will need to update the drivers for this device right click select update driver/reinstall driver
if you can see your usb device but its not working scroll to Ports(Com&Ltd) right click to update driver
if you computer came with a motherboard disk the drivers could be on it
or you might have to download one http://download.cnet.com/jetway-motherboard-driver/3000-2098_4-163033.htmlor try using slimdrivers
http://download.cnet.com/slimdrivers-free/3000-18513_4-75279940.html
it might take some time being a freeware driver solution
note: it will find all of your outdated drivers
this is a free driver solutions
they will automatically search for and find the correct driver
hope it helps you
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