20 Most Recent HP Officejet 6310 All-In-One InkJet Printer - Page 7 Questions & Answers

contact switch may be damaged in order to set the system to itas original position

Try this: Tools needed: Flashlight, decently long skinny screwdriver, & possibly a knife or tweezers to drag out small paper remnants.1> Open the main access area, where you would usually replace cartridges, etc.2> Look for the large white gear all the way to the back left to rotate the feed roller, and remove any remnants on the roller, (The grey, sandpapery thing), and any other places visible. (They may already be gone, BUT!)3> You aren't done yet!4> Put the top back down.5> If you haven't already, take your blank paper out of the feed slot.6> Use your flashlight to look down the slot where your blank paper was.7> Look all the way to the right, where the bottom of your paper feeds in. Find the last WHITE thing in that slot: it is nearly at the end. This is probably flush with the rest of the bottom of the feed.8> Use your skinny screwdriver to push it down. You should hear and see it to click back down and stay there, lower than everything else. You just re-engaged your roller.9> If you haven't already, unplug, wait a few secs, and replug your printer.10> Now try to get your printer to go, by doing a Menu/Maintenance/Roller Cleaning, and or printing a page.11> You may get a paper jam error a couple of times after this, but be persistent: after a few times, you should see it start to feed like it should.This worked for me at least. Hope it helps you as well!*8 part B> (In addition, if these instructions do not work on first try, also try pushing the very tiny upper of two black buttons just to the left of the aforementioned white one and give it another go, but try without doing this first).

Go to printer properties, print test page or try from XL format.. even its not printing it's printer mother board faulty..If you are getting prints other then word or particular file, check for virus or re install word..

Hello Marie! Welcome to FixYa!To receive and answer a fax manually, Follow the given steps:-1. Make sure the product is turned on and you have paper loaded in the input tray.2. Remove any originals from the document feeder tray.3. Press the Setup button and Press the Down Arrow to select Basic Fax Setup , and then press OK .4. Press the Down Arrow to select Rings to Answer , and then press OK .Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the productanswers. Or, turn off the Auto Answer setting so that the product does not automatically answer incoming calls.5. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.6.Press the Down Arrow to select 5 or 6 rings, and then press OK .7.Press the Home button to return to the main screen.When you hear fax tones from a sending fax machine, do the following:a. Press START FAX Black or START FAX Color on the control panel.b. When prompted, press the down arrow button to highlight Receive Fax Manually, and then press OK.After the product begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.I hope you have a clear picture in your mind.Marie, If you find my service helpful for you then please don't forget to Rate the Service as "Five Stars" and give Words of appreciation as FeedbackThank You for taking my service and using FixYa

Might be printernUSB port faulty, remove USB cable from the printer end, un install the drivers from system, re connect the cable. If system found new hardware, run the drivers, if printer not recognized, definitely its printer mother board faulty...

Hi, the officejet 6310 takes ink and can be ordered from most online stores like staples, cartridge world and amazon, All will vary in price, but always stick to the official HP inks although they are more expensive the compatibles do cause problems. below is a link to the cartridges you will need to purchase.http://shopping.cartridgeworld.co.uk/home.php?cat=901Unfortunately i cannot attach files to this message otherwise i would put the manual on here, which on page 95 shows step by step on how to change the ink cartridges. I can email this to you if you provide an email address for me. below i have copied the instructions from the manual, but there missing illustrations, so might be a bit hard to follow. please let me know if you require any further help.Replace the print cartridges Follow these instructions when the ink level is low.Maintain the HP All-in-OneNote When the ink level for the print cartridge is low, a message appears onthe display. You can also check the ink levels by using the software installedwith the HP All-in-One.When you receive a low-ink warning message on the display, make sure you have areplacement print cartridge available. You should also replace the print cartridgeswhen you see faded text or if you experience print quality issues related to the printcartridges.To order print cartridges for the HP All-in-One, go to www.hp.com/learn/suresupply. Ifprompted, choose your country/region, follow the prompts to select your product, andthen click one of the shopping links on the page.For a list of print cartridge numbers, see the back cover of this guide.Tip You can also use these instructions to replace the black print cartridgewith a photo print cartridge for printing high-quality color photos.To replace the print cartridges1. Make sure the HP All-in-One is on.Caution If the HP All-in-One is off when you open the print cartridge doorto access the print cartridges, the HP All-in-One will not release thecartridges for changing. You might damage the HP All-in-One if the printcartridges are not docked safely on the right side when you try to removethem.2. Open the print cartridge door.The print carriage moves to the far right side of the HP All-in-One.1 Print cartridge door2 Print carriage3. Wait until the print carriage is idle and silent, and then lightly press down on aprint cartridge to release it.If you are replacing the tri-color print cartridge, remove the print cartridge from theslot on the left.If you are replacing the black or photo print cartridge, remove the print cartridgefrom the slot on the right.Chapter 1096 HP Officejet 6300 All-in-One seriesMaintain the HP All-in-One1 Print cartridge slot for the tri-color print cartridge2 Print cartridge slot for the black and photo print cartridges4. Pull the print cartridge toward you out of its slot.5. If you are removing the black print cartridge in order to install the photo printcartridge, store the black print cartridge in the print cartridge protector or anairtight plastic container.If you are removing the print cartridge because it is low or out of ink, recycle theprint cartridge. The HP Inkjet Supplies Recycling Program is available in manycountries/regions, and lets you recycle used print cartridges free of charge. Formore information, go to the following website:www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html6. Remove the new print cartridge from its packaging and, being careful to touchonly the black plastic, gently remove the plastic tape by using the pink pull tab.1 Copper-colored contacts2 Plastic tape with pink pull tab (must be removed before installing)3 Ink nozzles under tapeCaution Do not touch the copper-colored contacts or ink nozzles.Touching these parts can result in clogs, ink failure, and bad electricalconnections.User Guide 97Maintain the HP All-in-One7. Slide the new print cartridge forward into the empty slot. Then gently push on theupper part of the print cartridge forward until it clicks into the socket.If you are installing the tri-color print cartridge, slide it into the left slot.If you are installing a black or photo print cartridge, slide it into the right slot.8. Close the print cartridge door.9. If you installed a new print cartridge, the print cartridge alignment process begins.10. Make sure you have plain paper loaded in the input tray, and then press OK.11. The HP All-in-One aligns the print cartridges. Recycle or discard the printcartridge alignment sheet.12. Press OK.

Hi. I just got off of the phone with an HP case manager. I was ready for a refund, but he helped me and now my printer is working fine. The key is to have your Officejet 6310 plugged directly into a wall socket. The variations of power through a surge protector often cause a power shortage to the unit. The 6310 needs the 110 volts to operate. Surge protectors will sometimes rob the unit of this power. Follow these steps:
1. Unplug the power cable & ethernet/usb cable from the unit (stand alone mode). Let it sit for a minute.
2. Plug the power cable directly into a wall socket. Then plug the power cable into the 6310.
3. After it powers up, push the "Setup" button.
4. Right arrow to "2.Print Report."
5. Press "OK" button.
6. Right arrow to "4.Self-Test Report."
7. Press "OK" button.
A page should print showing alignment and color settings. Now you're back in business!

Take a look at my tip on cartridges it may save you a lot of time and money

http://www.fixya.com/support/r3845491-ink_cartridge

OR

Read on and see if any applies to you.
Check that you removed the protective tape. some cartridges have two of these pieces of tape one over the head and possibly on on the contacts to the printer.

If you recently re-filled or had the cartridge refilled or even bought one of the many cheaper replacement cartridges you should read on

Most modern cartridges have an ink level chip built on to them.
Should the level drop below 25% then most of these chips lock up and will not reset.

Re-filling them will have no effect

If you are lucky you should be able to find either a chip resetter around on the INTERNET or maybe even local

OR

Even better empty cartridges that never need to be reset.
The second option is my preference

I realise these are not for your specific printer but there are others listed on both those sites as well.

cheaper cartridge problems have been on the rise recently and that is for ALL makes of printer.
If you try to clean the contacts be VERY careful cleaning contacts and ONLY use isopropynol on a lint free bud or cloth.
Also be very gentle.

I have seen the contacts cleaned and cartridges ruined with other methods of cleaning.
Rubbing too hard can also cause a badly set chip to move making it inoprable.

I dont like full prices replacements either which is why I always provide the links
I usually reccomend that people take back any cartridge that does not work right from the get-go.

I dont know of anyone who has had a problem doing that be it a shop refill or otherwise.

No matter if I paid $1 or $100 for a cartrdige I would still expect it to work
Hope this gives you the information you need

Bob

EXMod

It would be very decent of you to consider the quality of our experts answers and judge them accordingly as you pass through FixYa.

Thank you

Hi,

Please download link fron below link for manual

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&product=1119598&
(you should have adobe reader to install in your computer)

Hope it can resolve your issue

Thanks for using Fixya

In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer ONLY WHEN PROMPTED, to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels. Activate head cleaning before a test is taken. Use the priint to calibrate the scanner and check if detected. If not there is issues on the motherboard.

Do you have the full software installed? Is Adobe Reader installed? (Install it if it isn't on the computer.) If you have the HP Solution Center (Windows) installed, launch the program. Then choose Scan Document. Cancel the scan and choose Settings. Click on Scan Settings and then Document Settings. You should be able to find the Save as PDF option there. Then make sure check the box for checking settings before scanning and save your new settings. Click on the Home button and scan your document.

If you choose Scan Picture, you will not get the Save as PDF option. If you are launching the scans from the all-in-one, you may need to adjust the scan button defaults elsewhere in the solution center. (The software you choose as a scan to destination may limit the available file types in the HP scan software.)

If you do not have the HP full software installed, unplug your data cable (if USB) and uninstall the driver that is currently installed. Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=1119598& and select your OS version. Click Next. Expand the section marked Driver and choose the full software. Download and install the software and replace the data cable when prompted to do so.

I hope this helps.

Cindy Wells

Issue All lights on the product control panel flash and a 'Reset Power ' message displays on the product control panel. Solution one: Turn the product off and then on Follow these steps in the order presented to turn the product off, and then on again. Step one: Turn the product off and then on

1. Press the Power button ( ) to turn off the product.
2. Wait 15 seconds.
3. Press the Power button ( ) to turn on the product.

Step two: Print a self-test report

1. Load clean, unused, plain white paper into the input tray.
2. Press the Setup button.
3. Press the Right Arrow button ( ) to select Print Report , and then press OK .
4. Press the Right Arrow button ( ) to select Self-test Report , and then press OK . The self-test report prints.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution two: Reset the product Follow these steps in the order presented to reset the product. Step one: Reset the product

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Step two: Print a self-test report

1. Load clean, unused, plain white paper into the input tray.
2. Press the Setup button (? ).
3. Press the Right Arrow button ( ) to select Print Report , and then press OK . The Print Report menu displays.
4. Press the Right Arrow button ( ) to select Self-test Report , and then press OK . The self-test report prints.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Service the product If you have completed all the preceding steps and are still experiencing a problem, service the product. Determine if your product is in warranty or out of warranty. If you need help determining your product's warranty status, go to HP's Warranty Check Tool .

Hi

Sometimes the printheads get clogged up and even a HP clean facility will not shift it.

You could try putting some hot water in a jam jar lid and soaking for a few minutes and then dry with some kitchen towel.... This may do the trick as it will desolve the clog and allow the ink to flow again.

Taz