20 Most Recent Xerox Phaser 8560MFP Laser Printer - Page 6 Questions & Answers

The cause of the blurry prints is that oil, from the maintenance kit, has leaked onto the drum encoder assembly. The drum encoder is responisble for position the Y-Axis or vertical direction of the print. The oil on the encoder is making the printer incorrectly position the drum as the pinthead is spray ink onto it, thus you get a blurry print. If you look closely, letters probably have a downward jag to them.
There are two ways to fix this. The cheapest and easiest method is to remove the right side cover, then the fan on the right. Behind that fan is the drum encoder wheel. Using a lint free cloth and isopropyl alchol (preferably 99%), clean all the oil off of the sensor disc. This method might work for a while, but the problem will ussually come back.

The second method would be to just replace the drum assembly. The drum assembly comes with a new encoder disc.
The display (menu screen) can easily be fixed by replacing the control panel (part# 848K06552). It's pretty simple to replace w/ no tools required. Here is video to show you how.

Hi

The main suspect for blurry printing could be oil from the drum has ran off over the drum encoder position sensor. Remove the right cover, and the fan on that side. Partially remove the clear plastic sensor cover underneath of the encoder and go in with Isopropyl and Q-tips.
Clean the sensor and generally with Isopropyl and Q-tip. Clean the nearby wires and anything that might be transporting more oil back to your sensor.

Please get back to us if you have further query else please accept this "particular" suggestion.

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Try removing the ink loader and using a small flat head screw driver or pen to push the ink out. There is a small gap under the ink near where plate that melts the ink you should be able to stick a small screw driver through there. If all else fails you could replace the ink loader as a last resort (part# 133K27771). Iteminc.com has that part in stock and ships same day. Here is a video that shows you how to remove and install the ink loader. Hope this helps, and thanks for using FixYa!

That error states that the ink counter sensor flags are stuck. 9,036 means it is the Magenta one. Make sure there is no blockage in the ink loader and that you are using Genuine Xerox ink sticks. If both of those are true you may need to replace the ink loader. The part # is 848K06380, iteminc.com has this part online. Here is a video that shows you how to replace this part, the video is of a non-mfp version so it will be a bit different but still similar. Good luck, and thanks for using FixYa!

To select the default language on the Control Panel:

1. Press the [Up] or [Down] arrow button on the Control Panel to select [Printer Setup] on the Display Screen, and then press the [OK] button.
2. Press the [Up] or [Down] arrow button to select [Control Panel Setup], and then press the [OK] button.
3. Press the [Up] or [Down] arrow button to select [Language], and then press the [OK] button.
4. Press the [Up] or [Down] arrow button to select the required language, and then press the [OK] button.
5. Press the [Back] button, located to the left of the 'Up' and 'Down' buttons, three times to return to the Main Menu.

To select the default language using CentreWare Internet Services (CWIS):

1. Open an Internet web browser on the workstation.
2. Enter the IP Address of the printer in the Address field, and then press [Enter] on the keyboard. The CentreWare Internet Services window will be displayed.
3. Click on [Properties]. The Properties window will be displayed
4. Click on the [General] folder on the left, and then select [Printer Defaults].
5. Under the User Preferences section, select the language from the Set Control Panel Language pull-down.
6. Click on the [Save Changes] button.
7. Click on the [X] in the upper, right corner to close

If you are talking about the driver menu you have to delete and reload the driver with the english

Ink count flag stuck after melting 2.5 Cyan Ink Sticks.

Initial Actions
• Check that the Ink Sticks are genuine Xerox.
• Check for obstructions in the Ink Wells.
• Check the Ink Loader data (P/J0150) and power (P/J5) connections.
• Verify the Ink Sticks advance in the Ink Loader.
• If the problem persists, follow the procedure below.

1. Check that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks. Are the Ink Sticks loading properly?
Yes)Go to Step 2.
No) Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error.
This must be performed following an ink loader replacement.

2. Test the appropriate Ink Melt Heater.
Run the Service Diagnostics Ink Melt
[1,2,3,4] test.
• 1 = Yellow
• 2 = Cyan
• 3 = Magenta
• 4 = Black
Did the test pass?
Yes)Replace the Printhead
No)Replace the Ink Loader

Wiper Alignment Fault

Wiper Blade Misalignment Errors

Printhead Wiper Blade misaligned

Test the Wiper alignment.
Run the Service Diagnostics Check Wiper Alignment test.

8,045.43 The media path motor stalled while moving the cap/wipe DOWN.

Initial Actions
• Check for paper in the paper path.
• Check the condition of the Pick and ****** Rollers.

I was having problems with slow copy start-up. I was going to move my 8560 upstairs because I couldn't get the wireless to work. After I got the printer broken down and tried io replace the wax tray, it wouldn't go all the way in. When I got a flashlight and looked inside, to my horror there was a piece of paper wnd gobs of wax which had been unable to be cleaned out. After manualy removing all this, my 8560 warmed up more quickly. I must remind you there was no indication of anyt jam. Hope this helps, RD Price

Error codes are in this manual on my server.

http://www.itrsva.com/Phaser8400-85XX-ErrorCodes.pdf

7,010.43 Printhead is stuck or is not tilting properly over the cam.

Initial Actions
• Check that the Process Drive gear train is properly homed.
• Check for obstructions or ink spills around the Printhead.
• Verify the Printhead travels smoothly from left to right.
• Check the Printhead Restraint Arms.
• If the problem persists, follow the procedure below.

Table 1 7,010.4x through 7,015.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Process Drive, PL 4.0 Right Side Harness / I/O Control, Figure 8
Head Tilt Solenoid, PL 4.0 Left Side Harness (2/2), Figure 5
Head Tilt Gear, PL 4.0
Restraint Arms, PL 2.0
Head Maintenance Clutch, PL 4.0 I/O Board (2/2), Figure 10


Table 2 Printhead Restraint Fault 7,010.xx through 7,015.xx Troubleshooting Procedure
Step Questions or Actions Yes No
1 Reboot the system.Does the error persist? Go to Step 2. Complete.
2 Check the Printhead Lock Arms. Go to Step 3. Repair or replace Do the arms rotate correctly? the Printhead Restraints
3 Check for ink spills around the Printhead Go to Step 4. Remove ink spills or obstructions.
and Printhead Tilt Gears. The Printhead
should move when pushed left or right.
Is the area around the Printhead clean
and unobstructed?
Remove ink spills or
obstructions.

Solutions for : Disk Failure Error 36.1 Message

1. Power OFF the Copier / Printer, Wait 30 Seconds, Then Power ON
2. Replace the Hard Disk Drive (procedure here: http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=158,E=0000000002759963139,K=7287,Sxi=0,Solution=obj%286029%29)

Hi.

This has to do with a problem with the ink loader of the machine. You will probably have to replace the ink loader by ordering a new one.

Error codes for problems with the ink loader as as follows >>>
09,035 09,000 09,008 09,018
09,036 09,005 09.015 09,025
09,037 09,006 09,016 09,026
09,038 09,007 09,017 09,027
The Ink loader current part numbers are:
8400 - 200-4698-80
8500 or 8550 - 133K27711
8560 - 133K27771
http://www.iteminc.com to order this part

Below is a video link on how to replace the ink loader.

Hope this helps.

Good luck.

There is a known issue with that display. Call 1-800-835-6100 and tell Xerox you have a problem with the diaplay, They should replace it free.

The operational power consumption of the Xerox Phaser 8560MFP/D is around 230 Watts. It is OK to plug a printer into a UPS outlet that uses only the surge protector outlet on the UPS. The usual advice is to not plug a printer into a UPS outlet that will draw power from the battery. Inkjet printers use little power and can be connected to a UPS. Laser printers use much more power. Don't plug them into a UPS unless you are sure the batteries can supply enough power. Since you have a laser printer, I wouldn't plug it into the battery side of the UPS unless it had at east twice the required wattage of your printer, if it is the only device to be used on that UPS. I wouldn't recommend plugging it into a UPS that has a computer, server, etc. plugged in as well, especially if it is mission critical. I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

Hi

Error code 7,010.43 means that the Printhead is stuck in the tilted position, or is not able to tilt
forward to the print position, due to problems.

Troubleshooting Procedure

Step Questions and Actions Yes No
1 Reboot the printer.
Did this correct the problem?
Complete. Go to Step 2.
2 Do the Printhead Restraints rotate
correctly?
Go to Step 3. Repair or
replace the
Printhead
Restraints.
3 1. Has ink spilled ink around the Printhead
that prevents the Printhead from moving
to its center position? You should be able
to push the Printhead right to left.
Clean the
Printhead
area.
Go to Step 5.
4 Is the Printhead stuck to the Wiper Blade? Start the
printer in
diagnostics
mode and run
idiags test
Exercise
Heater - toggle
Printhead
heaters to
soften the ink.
Manual
separate the
wiper and
Printhead. Set
them in their
home
positions.
Go to Step 4.
5 Does the X-Axis Motor drive the Printhead
to its center position (so it can tilt forward)?
Go to step 6. Troubleshoot
the X-Axis
drive.
6 1. Check the Process Drive for obstructions
or damaged.
2. Ensure the gears are correctly aligned and
homed.
3. Verify the process shaft and drive module
shaft are at their home positions.
Did this correct the problem?
Complete. Go to Step 7.
7 Has ink spilled on the Head Tilt Gear on its
drive train (near left side of the Printhead)?
Clean the
gears.
Go to Step 8.
8 Use Service Diagnostics to run the Head
Maintenance Wiper Clutch test.
Did the test fail?
Replace the
Head
Maintenance
Clutch.
Go to Step 9.
9 1. Align the Wiper Assembly (page 6-2).
2. Use Service Diagnostics to run the Wiper
Drive Test.
Did the test fail?
Replace the
Exit Module.
Go to Step 10.
10 1. Use Service Diagnostics to run the Load
Maintenance Clutch test.
Did the test fail?
Inspect the
maintenance
drive system,
replace any
defective
parts.
Go to step 11.
11 Verify the Head Tilt Gear engages. You can
manually set the Head Tilt Gear.
Is the gear engaged properly?
Go to Step 12. Set the Head
Tilt Gear.
12 Use Service Diagnostics to run the Tilt Axis
Drive test.
Did the test fail?
Replace the
Process Drive.
Go to Step 13.
13 Use Service Diagnostics to run the Process
Motor test.
Did the test fail?
Replace the
Process Drive.