20 Most Recent Dell 3010cn Laser Printer Questions & Answers


I HAD the same problem...a couple of posts up/down, someone suggest to re-align the film roll on the Drum. This worked for me. There are two wheels on the outer-side of the film reel (the film reel is one of two reels on the main top drum). Take out the drum, not the green reel, but the other one. Check both ends and you can se/feel two little silver metal wheels (again, at the ends). Roll the film around with your fingers until it is aligned evenly with the wheels. The metal on the wheels should not be showing at all, they should both be covered by the film reel. Replace the drum and cross your fingers. This worked for me...I'm sure a NEW drum would fix the problem, as well.

Dell 3010cn... | Answered on Mar 27, 2018


Dear Anna: Like your problem is related with the laser unit (ROS ASS), I mean, the printer do not print to the paper the image that have or could have in the drum.

We need to test if this is the problem. To do this, please, with much care: turn on the printer, wait it do it the initial test (5 to 15 seconds more or less), verify have paper in the correct position and the size too in the tray. Print a "config page", but not from "Windows, instead of the same printer. For do this: press Menu, with the vertical or horizontal litle sparrow , chose "print information", then choose "config page" and press the central key to execute it.(See page 32 of this document: http://configpages.blogspot.com/2012/01/dell-3000cn.html)

If you want, look this links beside: ftp://ftp.dell.com/Manuals/all-products/esuprt_printers_main/esuprt_printers/dell-3010cn_User%27s%20Guide_en-us.pdf.

And: http://configpages.blogspot.com/2012/01/dell-3000cn.html

If the config.page was printed well, the printer is not the problem. Try to uninstall the drivers of this printer and then reinstall the right and updated drives from the DELL web link and test again from Windows now.

But if the config. page was printed "in blanking", we have other problem, like the lasser unit.

If you now how to get out a page was have a paper jam in this printer, do it the following actions, if not, do not follow please, because could cause a major problem.

I will give you the actions to take it if you do not resolve the problem with the indicated. Please give your information that what happened.

Dell 3010cn... | Answered on Nov 03, 2015


Hello, The toner/drum cartridge in behind the front cover. I have put you a website to get a manual that explains where and how to change the toner.
Product Support
Click up there
Please rate my answer, thank you.

Dell 3010cn... | Answered on Oct 30, 2015


Try turning your printer and computer both off, wait a bit and turn them back on. Sometimes that helps reset it.

Dell 3010cn... | Answered on Feb 04, 2015


You need to stop the print before it is finished to determine the source of the issue. Most likely sources are the black drum or fuser. Please note: as I hope you will stop the passage of paper before it passes the fuser assembly, the toner will not be fixed to the paper and can/will be smeared. Also, visually inspect both drum and fuser for the line. If you do see the line replace that assembly.

Dell 3010cn... | Answered on Nov 23, 2014


Dell is one possible source.

Dell 3010cn... | Answered on Sep 06, 2014


You may have a bad drum cartridge. Is it refilled? Try replacing it with brand new original.

If there are debris of "black film-like material" you may need to replace your fuser film.

Dell 3010cn... | Answered on Apr 29, 2014


This error typically means that the Size of paper defined in the print job being sent from the application does not match the size of the paper the printer has set for the MPF. (in this printer, MPF = Manual Feed)
For example: If you send a Letter size job to the printer from, lets say MS-Word, but the printer currently has Legal size paper assigned in the MPF, this error will result.

Change the Windows printer to default settings

Dell 3010cn... | Answered on Apr 03, 2014

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