20 Most Recent SanDisk Sansa c240 MP3 Player - Page 6 Questions & Answers

It depends on the version. v1 players can support up to 2GB. v2 players can support up to 8GB.

You can find out what version you have by going into Settings -> System and look at the version. If it starts with a 01 then it's a v1, if it starts with an 03 then it's a v2.

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You can use a card up to 8GB if it's a v1 player by installing Rockbox on it. It's a 3rd party firmware for some mp3 players - although you should make sure to read any instructions for installing it, as well as read the manual.

-> Rockbox.org

I will stress this again: make sure you know what you are doing by reading installation instructions and the manual.

In order to install Rockbox on your player it needs to be in MSC mode (Settings -> USB -> MSC). If your player doesn't have the USB option in the Settings menu then you will need to downgrade your firmware. There's info on this in the Sandisk forums about how to do this.

On Windows XP, when you open My Computer, the Sansa C240 shows up at the bottom, under "Other". Because of DRM restrictions, you cannot copy media files to the C240 using Windows Explorer. You have to use Windows Media Player to sync playlists to the C240 (WinAmp can do it also).
I also suggest that you check out RockBox. It's an alternative operating system for portable media players and they have a version for the Sansa C240. It will give you some additional functionality.
As far as I can tell, to copy files to the microSD card (if you're using one) you have to use a media card reader, then insert the card into the C240.

What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it connected on the back USB>>>

And if that doesnt work try to obtain the driver for your sandisk device go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you

I'm not sure what you are asking, but maybe my experience can help you. I was using Windows 2000 (it has no DRM) and the Sansa C240 was displayed in Windows Explorer like a removable drive. I could copy and delete files in Windows Explorer. I switched to Windows XP and when I connected the C240, no files were displayed for it in Windows Explorer. I realized that XP had DRM and all the media files had to be transfered with Windows Media Player. When I opened WMP, it recognized the C240, but it didn't list any of the mp3 files I had already loaded on the C240. WMP asked if I wanted to delete all the media currently on the C240, but I clicked No. After that, WMP worked like the old files didn't exist. It would only delete files that had been copied to the C240 when it was synced.
I would recommend that you use Windows Media Player (or WinAmp) to delete all old media files on the C240 and use the sync button to copy and delete files from the C240. See Windows Media Player help for details.

try connecting it to another computer to sort out the problem is between your computer and player

Verify that you are using a microSD card (max 2GB), not a microSDHC (4GB or larger) card.
You can use a microSDHC if you install RockBox on your Sansa C240, but it will be read-only. You will have to use an external card reader to copy media to it.

The songs are in the wrong format - read my 2-part article on song formats under my profile for more detailed info

short answer: convert the songs to Mp3 format, and you will have no problems

This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device

1. Press the Power button and hold it for approximately 10 seconds.
2. Release the Power button once the device is powered down.
3. Turn the device back on.

STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

You start with a USB cable, and connect your MP3 player to youre computer with it.
Then, you need to go to a site like Itunes and download songs. Once you download songs to your computer go to windows media player, and then go to "sync" you can then put your songs on from there.

go to my computer. click on your mp3 player. right click. select format.this will remove everything except your opperating files.

Make sure it is unplugged and press the power button (menu) and hold for 2 seconds, it will say good bye.

to obtain the driver for your sandisk device go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you
Belbwa

To unfreeze it you must reset it = To reset sansa
Press to power on/off, enter menu, or hold 15
seconds to reset your Sansa.
Or-To reset the sansa = Hold down power button for 20 seconds.
if that doesnt work, feel free to contact me...
Thank you
Belbwa

http://mp3support.sandisk.com/wmp10/wmp10playlist.wmv Try this

I would recommend that you uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it on the back of your computer...

Should you have any questions..let me know..
P.S.Please rate accordingly...
Thank You
Computerrep

I had the same problem. The easiest fix is to change the USB setting to MSC mode from the default is MTP mode. On some unit this is easier said then done because their is no USB setting option. I contacted Sandisk and they said that I needed to update the firmware. I found two solutions. First, try connecting to another computer. For some reason I was able to connect to my wife's laptop and was able to update the firmware. Second, manually forcing into MSC mode.
1. turn off the player
2. move hold switch to on (toward the record button)
3. hold rewind button (left side)
4. connect to computer while holding the rewind computer.

Hope this help.

I just purchased this model for my boyfriend, had a hell of a time trying to figure it out, but after doing numerous google searches, I figured out that you have to place the lock/unlock or "hold" on some models into the lock position, then hold down the rewind button DON'T LET GO UNTIL THE PC RECOGNIZES IT!! It should work. I downloaded all the firmware and stuff I could (not even sure what firmware is... lol... just did it cuz that's what I read to do). Once I did this, it picked it up within 60 secnods and now my PC recognizes it everytime I plug it in. I was up unitl 1am this morning trying to get the darn thing to be recognized... I hope this saves you some sleep! LOL

Sorry about the delay...I understand that you are getting device certificate error..There are two ways you can solve the device certificate..the first one is by formatting your device and the second one is by updating the firmware..I understand you have done that already..maybe something went wrong when you were doing the firmware upgrade..You should be able to transfer music from rhapsody to your device..You have to make sure that the songs you are trying to transfer to your device have the proper license..If after you have done all the steps above you are still having the same problem..you can contact me and I will be more than happy to assist you..or you can contact sandisk at 1-866-726-3475..I hope that helps
Please rate accordingly
Thank you
Computerrep

Try the following site:.
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=42&p_created=1221328944&p_sid=RgOKf2qj&p_brand=sansa&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzYsNzYmcF9wcm9kcz00LDE5JnBfY2F0cz0wJnBfcHY9Mi4xOSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXNhbnNhIGMyMDAq&p_li=&p_topview=1
-PMYK
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