20 Most Recent HP Officejet J5780 All-In-One InkJet Printer - Page 6 Questions & Answers

Go to the HP website and download the driver software. www.hp.com/support

HP Officejet... | Answered on Feb 26, 2011

You need the software for your system 32 or 64 bit windows.
Download it here:


You need the Full Feature Software and driver solution.

Good luck.

HP Officejet... | Answered on Feb 24, 2011

Welcome to FixYa!

Disconnect your printer from your computer.
Uninstall the driver and software of the printer.
Download and install a fresh copy of it's FULL SOFTWARE AND DRIVER.

1. Download here http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3301296&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20%BB
2. Select your Operating System and click NEXT.
3. Click on Drivers.
4. Follow the instructions in the installation process.

Rates and comments are appreciated.
Keep me posted and thank you for using FixYa.

HP Officejet... | Answered on Feb 23, 2011

Either remember in Word to select this printer, or in Windows, make sure this printer is the DEFAULT printer.

HP Officejet... | Answered on Feb 22, 2011

Go to HP.com and click on the drivers link. You can then search for your printer model and download the drivers for it.

HP Officejet... | Answered on Feb 21, 2011

What worked for me was to change the ink quality to "Draft" when I went to print. Hope this works for you!!

HP Officejet... | Answered on Feb 18, 2011

We have several of these in our company and the most common "Carriage Jam" cause is a glob of black ink in the bay on the right side. Once glob is removed, and "Carriage Jam" message appears again, press OK, and it prints fine from then on. Today the black ink glob was flat on top. Watch out for leaky cartridges, as the design of the particular HP device provides a nice catch pan for the tri-color ink cartridge, but not for the black one, so a leaky cartridge, besides being expensive and wasteful, can goop up the bay causing the carriage jam error message to try to get you to take a closer look.

HP Officejet... | Answered on Feb 15, 2011


HP Officejet... | Answered on Feb 04, 2011

Yes it can. Just plug the telephone line into the LINE jack:


Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

HP Officejet... | Answered on Jan 29, 2011

Wipe the underside of the cartridge with a soft tissue and then try cleaning the cartridge again, several times if need be. Blocked jets seem to be the problem here

HP Officejet... | Answered on Jan 28, 2011

Hello thanks for using Fixya
HP Officejet J5780 All-In-One InkJet Printer cleaning the cartridge is not difficult, but it is important to use the appropriate technique. The things you need is "Cotton swabs" & "Distilled water"
Now follow this procedure
  • Open the front door of the printer, located below the scanner lid, by swinging it down. The print cartridges will move to a position where they can be accessed
  • Unplug the printer to prevent the cartridge dock from moving away from the center of the printer. Press an ink cartridge down until you feel a "click" then pull it out of the dock.
  • Dip a cotton swab in distilled water and use it to clean any built-up ink from the metal contacts on the ink cartridge and from the area around the ink nozzle. Avoid touching the nozzle itself, which is located in the center of the bottom of the cartridge. Discard the cotton swab if it becomes dirty, and use another to continue cleaning. Keep cleaning until the ink cartridge is no longer dirty, then set the ink cartridge aside.
  • Remove the second ink cartridge and repeat the cleaning process. Set both cartridges aside until they are completely dry
  • Replace an ink cartridge by holding it slightly below the dock, then pushing it up and in until it snaps into place. Do the same with the second cartridge. The black cartridge is inserted into the right slot on the dock, while the color cartridge is inserted into the left slot.
  • Close the front door of the printer, plug the printer back in, and turn it on.

I hope this solution will helpful 4 u
Please don't forget to click on Four thumbs which are given below & then write testimonial for my appreciation if it is helpful
THANKS & Keep Using fixya

HP Officejet... | Answered on Jan 26, 2011

Press and hold Power button for at 2 seconds to turn off printer.

HP Officejet... | Answered on Jan 25, 2011

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